How do you rate your home phone and broadband provider?

17 October 2016

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We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences. Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS. Phone and broadband from the same provider? Rate each service separately.

We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Results

B4RN

Phone (11 votes)			Broadband (9 votes)
Great		6 votes (55%)	Great		6 votes (67%)
OK		3 votes (27%)	OK		3 votes (33%)
Poor		2 votes (18%)	Poor		0 votes (0%)

BT

Phone (2082 votes)			Broadband (1780 votes)
Great		545 votes (26%)	Great		446 votes (25%)
OK		957 votes (46%)	OK		542 votes (30%)
Poor		580 votes (28%)	Poor		792 votes (44%)

Direct Save Telecom

Phone (17 votes)			Broadband (13 votes)
Great		2 votes (12%)	Great		2 votes (15%)
OK		12 votes (71%)	OK		6 votes (46%)
Poor		3 votes (18%)	Poor		5 votes (38%)

EE

Phone (233 votes)			Broadband (211 votes)
Great		78 votes (33%)	Great		72 votes (34%)
OK		90 votes (39%)	OK		52 votes (25%)
Poor		65 votes (28%)	Poor		87 votes (41%)

Fuel Broadband (formerly Primus)

Phone (45 votes)			Broadband (37 votes)
Great		30 votes (67%)	Great		22 votes (59%)
OK		11 votes (24%)	OK		7 votes (19%)
Poor		4 votes (9%)	Poor		8 votes (22%)

Hyperoptic

Phone ( votes)			Broadband (18 votes)
			Great		15 votes (83%)
			OK		2 votes (11%)
			Poor		1 votes (6%)

John Lewis

Phone (41 votes)			Broadband (43 votes)
Great		32 votes (78%)	Great		31 votes (72%)
OK		6 votes (15%)	OK		4 votes (9%)
Poor		3 votes (7%)	Poor		8 votes (19%)

KCOM Group (Kingston Communications)

Phone (147 votes)			Broadband (140 votes)
Great		61 votes (41%)	Great		57 votes (41%)
OK		39 votes (27%)	OK		21 votes (15%)
Poor		47 votes (32%)	Poor		62 votes (44%)

Now TV

Phone (6 votes)			Broadband (5 votes)
Great		3 votes (50%)	Great		3 votes (60%)
OK		2 votes (33%)	OK		0 votes (0%)
Poor		1 votes (17%)	Poor		2 votes (40%)

Origin Broadband

Phone (15 votes)			Broadband (13 votes)
Great		9 votes (60%)	Great		8 votes (62%)
OK		4 votes (27%)	OK		2 votes (15%)
Poor		2 votes (13%)	Poor		3 votes (23%)

Plusnet

Phone (990 votes)			Broadband (1004 votes)
Great		590 votes (60%)	Great		508 votes (51%)
OK		288 votes (29%)	OK		303 votes (30%)
Poor		112 votes (11%)	Poor		193 votes (19%)

Pop Telecom

Phone (2 votes)			Broadband (2 votes)
Great		1 votes (50%)	Great		1 votes (50%)
OK		0 votes (0%)	OK		1 votes (50%)
Poor		1 votes (50%)	Poor		0 votes (0%)

Post Office

Phone (140 votes)			Broadband (96 votes)
Great		74 votes (53%)	Great		34 votes (35%)
OK		43 votes (31%)	OK		35 votes (36%)
Poor		23 votes (16%)	Poor		27 votes (28%)

Sky

Phone (1062 votes)			Broadband (1101 votes)
Great		373 votes (35%)	Great		370 votes (34%)
OK		516 votes (49%)	OK		384 votes (35%)
Poor		173 votes (16%)	Poor		347 votes (32%)

SSE Broadband

Phone (141 votes)			Broadband (144 votes)
Great		87 votes (62%)	Great		76 votes (53%)
OK		42 votes (30%)	OK		41 votes (28%)
Poor		12 votes (9%)	Poor		27 votes (19%)

TalkTalk

Phone (1122 votes)			Broadband (1080 votes)
Great		316 votes (28%)	Great		195 votes (18%)
OK		491 votes (44%)	OK		370 votes (34%)
Poor		315 votes (28%)	Poor		515 votes (48%)

TenTel

Phone (11 votes)			Broadband (9 votes)
Great		2 votes (18%)	Great		2 votes (22%)
OK		5 votes (45%)	OK		4 votes (44%)
Poor		4 votes (36%)	Poor		3 votes (33%)

The Phone Co-op

Phone (24 votes)			Broadband (21 votes)
Great		20 votes (83%)	Great		17 votes (81%)
OK		4 votes (17%)	OK		4 votes (19%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Utility Warehouse

Phone (60 votes)			Broadband (51 votes)
Great		36 votes (60%)	Great		31 votes (61%)
OK		16 votes (27%)	OK		10 votes (20%)
Poor		8 votes (13%)	Poor		10 votes (20%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Virgin Media

Phone (1337 votes)			Broadband (1480 votes)
Great		442 votes (33%)	Great		641 votes (43%)
OK		657 votes (49%)	OK		509 votes (34%)
Poor		238 votes (18%)	Poor		330 votes (22%)

Vodafone

Phone (83 votes)			Broadband (77 votes)
Great		34 votes (41%)	Great		41 votes (53%)
OK		28 votes (34%)	OK		19 votes (25%)
Poor		21 votes (25%)	Poor		17 votes (22%)

Zen

Phone (59 votes)			Broadband (82 votes)
Great		51 votes (86%)	Great		76 votes (93%)
OK		8 votes (14%)	OK		5 votes (6%)
Poor		0 votes (0%)	Poor		1 votes (1%)

Other

Phone (60 votes)			Broadband (77 votes)
Great		37 votes (62%)	Great		46 votes (60%)
OK		15 votes (25%)	OK		16 votes (21%)
Poor		8 votes (13%)	Poor		15 votes (19%)

                   15181 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.