Has your energy firm's service been good over winter?

20 March 2017

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We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So twice a year we test recent customer service… Please rate your current supplier’s SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you’ve gas & elec with different firms, rate both.

We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So twice a year we test recent customer service…

Please rate your current supplier’s (not price) (try to forget issues from before). If you’ve gas & elec with different firms, rate both.

Results

British Gas / Scottish Gas (871 votes)

Great		464 votes (53%)
OK		228 votes (26%)
Poor		179 votes (21%)

EDF (445 votes)

Great		283 votes (64%)
OK		116 votes (26%)
Poor		46 votes (10%)

E.on (423 votes)

Great		224 votes (53%)
OK		134 votes (32%)
Poor		65 votes (15%)

Npower (312 votes)

Great		115 votes (37%)
OK		88 votes (28%)
Poor		109 votes (35%)

Scottish Power (389 votes)

Great		183 votes (47%)
OK		87 votes (22%)
Poor		119 votes (31%)

SSE (225 votes)

Great		125 votes (56%)
OK		60 votes (27%)
Poor		40 votes (18%)

Affect Energy (25 votes)

Great		24 votes (96%)
OK		1 votes (4%)
Poor		0 votes (0%)

Atlantic (SSE) (8 votes)

Great		5 votes (63%)
OK		2 votes (25%)
Poor		1 votes (13%)

Avro Energy (71 votes)

Great		53 votes (75%)
OK		14 votes (20%)
Poor		4 votes (6%)

Better Energy Supply (11 votes)

Great		6 votes (55%)
OK		3 votes (27%)
Poor		2 votes (18%)

Breeze Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Brighter World Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Bristol Energy (36 votes)

Great		25 votes (69%)
OK		5 votes (14%)
Poor		6 votes (17%)

Bulb (27 votes)

Great		25 votes (93%)
OK		2 votes (7%)
Poor		0 votes (0%)

Cardiff Energy Supply Limited (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Co-operative Energy (150 votes)

Great		72 votes (48%)
OK		39 votes (26%)
Poor		39 votes (26%)

Daligas (22 votes)

Great		9 votes (41%)
OK		9 votes (41%)
Poor		4 votes (18%)

E (formerly Lorimer Power and Epower) (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

EBICo (35 votes)

Great		27 votes (77%)
OK		5 votes (14%)
Poor		3 votes (9%)

Economy Energy (3 votes)

Great		0 votes (0%)
OK		1 votes (33%)
Poor		2 votes (67%)

Ecotricity (31 votes)

Great		25 votes (81%)
OK		4 votes (13%)
Poor		2 votes (6%)

EnergySW (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Engie (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Entice Energy (2 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		2 votes (100%)

Extra Energy (95 votes)

Great		29 votes (31%)
OK		18 votes (19%)
Poor		48 votes (51%)

Fairer Power (3 votes)

Great		2 votes (67%)
OK		1 votes (33%)
Poor		0 votes (0%)

First Utility (392 votes)

Great		276 votes (70%)
OK		71 votes (18%)
Poor		45 votes (11%)

Flow Energy (169 votes)

Great		126 votes (75%)
OK		28 votes (17%)
Poor		15 votes (9%)

Future Energy (5 votes)

Great		3 votes (60%)
OK		1 votes (20%)
Poor		1 votes (20%)

GB Energy Supply (now part of Co-operative Energy) (110 votes)

Great		70 votes (64%)
OK		21 votes (19%)
Poor		19 votes (17%)

Gen4U (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

GnERGY (10 votes)

Great		6 votes (60%)
OK		2 votes (20%)
Poor		2 votes (20%)

Go Effortless Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (24 votes)

Great		20 votes (83%)
OK		3 votes (13%)
Poor		1 votes (4%)

Green Energy (10 votes)

Great		8 votes (80%)
OK		1 votes (10%)
Poor		1 votes (10%)

Green Network Energy (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Green Star Energy (39 votes)

Great		22 votes (56%)
OK		9 votes (23%)
Poor		8 votes (21%)

Iresa (59 votes)

Great		26 votes (44%)
OK		5 votes (8%)
Poor		28 votes (47%)

iSupplyEnergy (74 votes)

Great		31 votes (42%)
OK		13 votes (18%)
Poor		30 votes (41%)

LoCO2 Energy (6 votes)

Great		4 votes (67%)
OK		1 votes (17%)
Poor		1 votes (17%)

M&S Energy (8 votes)

Great		6 votes (75%)
OK		2 votes (25%)
Poor		0 votes (0%)

Octopus Energy (72 votes)

Great		65 votes (90%)
OK		2 votes (3%)
Poor		5 votes (7%)

Ovo Energy (569 votes)

Great		508 votes (89%)
OK		46 votes (8%)
Poor		15 votes (3%)

Peterborough Energy (2 votes)

Great		1 votes (50%)
OK		1 votes (50%)
Poor		0 votes (0%)

Places for People Energy (34 votes)

Great		29 votes (85%)
OK		3 votes (9%)
Poor		2 votes (6%)

Robin Hood Energy (59 votes)

Great		32 votes (54%)
OK		14 votes (24%)
Poor		13 votes (22%)

Sainsbury’s Energy (123 votes)

Great		83 votes (67%)
OK		28 votes (23%)
Poor		12 votes (10%)

Scottish Hydro (SSE) (15 votes)

Great		6 votes (40%)
OK		4 votes (27%)
Poor		5 votes (33%)

So Energy (49 votes)

Great		43 votes (88%)
OK		5 votes (10%)
Poor		1 votes (2%)

Southend Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Southern Electric (SSE) (53 votes)

Great		35 votes (66%)
OK		14 votes (26%)
Poor		4 votes (8%)

Spark Energy (14 votes)

Great		4 votes (29%)
OK		3 votes (21%)
Poor		7 votes (50%)

Swalec (SSE) (14 votes)

Great		10 votes (71%)
OK		2 votes (14%)
Poor		2 votes (14%)

Telecom Plus/Utility Warehouse (61 votes)

Great		55 votes (90%)
OK		3 votes (5%)
Poor		3 votes (5%)

The Energy Deal (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Together Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Tonik Energy (17 votes)

Great		16 votes (94%)
OK		1 votes (6%)
Poor		0 votes (0%)

ToTo Energy (3 votes)

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Utilita (23 votes)

Great		9 votes (39%)
OK		7 votes (30%)
Poor		7 votes (30%)

White Rose Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Zog Energy (102 votes)

Great		98 votes (96%)
OK		4 votes (4%)
Poor		0 votes (0%)

I don’t know who my energy provider is (16 votes)

		16 votes (100%)

           4,863 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.