Has your energy firm's service been good over winter?

Has your energy firm's service been good over winter?

We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So twice a year we test recent customer service…

Please rate your current supplier’s SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you’ve gas & elec with different firms, rate both.



Results

British Gas / Scottish Gas (871 votes)
Great 464 votes (53%)
OK 228 votes (26%)
Poor 179 votes (21%)
EDF (445 votes)
Great 283 votes (64%)
OK 116 votes (26%)
Poor 46 votes (10%)
E.on (423 votes)
Great 224 votes (53%)
OK 134 votes (32%)
Poor 65 votes (15%)
Npower (312 votes)
Great 115 votes (37%)
OK 88 votes (28%)
Poor 109 votes (35%)
Scottish Power (389 votes)
Great 183 votes (47%)
OK 87 votes (22%)
Poor 119 votes (31%)
SSE (225 votes)
Great 125 votes (56%)
OK 60 votes (27%)
Poor 40 votes (18%)
Affect Energy (25 votes)
Great 24 votes (96%)
OK 1 votes (4%)
Poor 0 votes (0%)
Atlantic (SSE) (8 votes)
Great 5 votes (63%)
OK 2 votes (25%)
Poor 1 votes (13%)
Avro Energy (71 votes)
Great 53 votes (75%)
OK 14 votes (20%)
Poor 4 votes (6%)
Better Energy Supply (11 votes)
Great 6 votes (55%)
OK 3 votes (27%)
Poor 2 votes (18%)
Breeze Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Brighter World Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Bristol Energy (36 votes)
Great 25 votes (69%)
OK 5 votes (14%)
Poor 6 votes (17%)
Bulb (27 votes)
Great 25 votes (93%)
OK 2 votes (7%)
Poor 0 votes (0%)
Cardiff Energy Supply Limited (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Co-operative Energy (150 votes)
Great 72 votes (48%)
OK 39 votes (26%)
Poor 39 votes (26%)
Daligas (22 votes)
Great 9 votes (41%)
OK 9 votes (41%)
Poor 4 votes (18%)
E (formerly Lorimer Power and Epower) (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
EBICo (35 votes)
Great 27 votes (77%)
OK 5 votes (14%)
Poor 3 votes (9%)
Economy Energy (3 votes)
Great 0 votes (0%)
OK 1 votes (33%)
Poor 2 votes (67%)
Ecotricity (31 votes)
Great 25 votes (81%)
OK 4 votes (13%)
Poor 2 votes (6%)
EnergySW (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Engie (2 votes)
Great 1 votes (50%)
OK 0 votes (0%)
Poor 1 votes (50%)
Entice Energy (2 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 2 votes (100%)
Extra Energy (95 votes)
Great 29 votes (31%)
OK 18 votes (19%)
Poor 48 votes (51%)
Fairer Power (3 votes)
Great 2 votes (67%)
OK 1 votes (33%)
Poor 0 votes (0%)
First Utility (392 votes)
Great 276 votes (70%)
OK 71 votes (18%)
Poor 45 votes (11%)
Flow Energy (169 votes)
Great 126 votes (75%)
OK 28 votes (17%)
Poor 15 votes (9%)
Future Energy (5 votes)
Great 3 votes (60%)
OK 1 votes (20%)
Poor 1 votes (20%)
GB Energy Supply (now part of Co-operative Energy) (110 votes)
Great 70 votes (64%)
OK 21 votes (19%)
Poor 19 votes (17%)
Gen4U (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
GnERGY (10 votes)
Great 6 votes (60%)
OK 2 votes (20%)
Poor 2 votes (20%)
Go Effortless Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Good Energy (24 votes)
Great 20 votes (83%)
OK 3 votes (13%)
Poor 1 votes (4%)
Green Energy (10 votes)
Great 8 votes (80%)
OK 1 votes (10%)
Poor 1 votes (10%)
Green Network Energy (2 votes)
Great 1 votes (50%)
OK 0 votes (0%)
Poor 1 votes (50%)
Green Star Energy (39 votes)
Great 22 votes (56%)
OK 9 votes (23%)
Poor 8 votes (21%)
Iresa (59 votes)
Great 26 votes (44%)
OK 5 votes (8%)
Poor 28 votes (47%)
iSupplyEnergy (74 votes)
Great 31 votes (42%)
OK 13 votes (18%)
Poor 30 votes (41%)
LoCO2 Energy (6 votes)
Great 4 votes (67%)
OK 1 votes (17%)
Poor 1 votes (17%)
M&S Energy (8 votes)
Great 6 votes (75%)
OK 2 votes (25%)
Poor 0 votes (0%)
Octopus Energy (72 votes)
Great 65 votes (90%)
OK 2 votes (3%)
Poor 5 votes (7%)
Ovo Energy (569 votes)
Great 508 votes (89%)
OK 46 votes (8%)
Poor 15 votes (3%)
Peterborough Energy (2 votes)
Great 1 votes (50%)
OK 1 votes (50%)
Poor 0 votes (0%)
Places for People Energy (34 votes)
Great 29 votes (85%)
OK 3 votes (9%)
Poor 2 votes (6%)
Robin Hood Energy (59 votes)
Great 32 votes (54%)
OK 14 votes (24%)
Poor 13 votes (22%)
Sainsbury’s Energy (123 votes)
Great 83 votes (67%)
OK 28 votes (23%)
Poor 12 votes (10%)
Scottish Hydro (SSE) (15 votes)
Great 6 votes (40%)
OK 4 votes (27%)
Poor 5 votes (33%)
So Energy (49 votes)
Great 43 votes (88%)
OK 5 votes (10%)
Poor 1 votes (2%)
Southend Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Southern Electric (SSE) (53 votes)
Great 35 votes (66%)
OK 14 votes (26%)
Poor 4 votes (8%)
Spark Energy (14 votes)
Great 4 votes (29%)
OK 3 votes (21%)
Poor 7 votes (50%)
Swalec (SSE) (14 votes)
Great 10 votes (71%)
OK 2 votes (14%)
Poor 2 votes (14%)
Telecom Plus/Utility Warehouse (61 votes)
Great 55 votes (90%)
OK 3 votes (5%)
Poor 3 votes (5%)
The Energy Deal (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Together Energy (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Tonik Energy (17 votes)
Great 16 votes (94%)
OK 1 votes (6%)
Poor 0 votes (0%)
ToTo Energy (3 votes)
Great 3 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Utilita (23 votes)
Great 9 votes (39%)
OK 7 votes (30%)
Poor 7 votes (30%)
White Rose Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Zog Energy (102 votes)
Great 98 votes (96%)
OK 4 votes (4%)
Poor 0 votes (0%)
I don’t know who my energy provider is (16 votes)
  16 votes (100%)

           4,863 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.