How do you rate your bank account's service?

5 February 2017

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We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback. Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Results

Bank of Scotland (86 votes)

I'm usually in credit – POOR service in last 6 months		6 votes (7%)
I'm usually in credit – OK service in last 6 months		27 votes (31%)
I'm usually in credit – GREAT service in last 6 months		43 votes (50%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (6%)
I'm usually overdrawn – OK service in last 6 months		2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (3%)

Barclays Bank (414 votes)

I'm usually in credit – POOR service in last 6 months		65 votes (16%)
I'm usually in credit – OK service in last 6 months		153 votes (37%)
I'm usually in credit – GREAT service in last 6 months		152 votes (37%)
I'm usually overdrawn – POOR service in last 6 months		14 votes (3%)
I'm usually overdrawn – OK service in last 6 months		12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		18 votes (4%)

Cahoot (9 votes)

I'm usually in credit – POOR service in last 6 months		1 votes (11%)
I'm usually in credit – OK service in last 6 months		4 votes (44%)
I'm usually in credit – GREAT service in last 6 months		3 votes (33%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (11%)

Clydesdale (35 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (11%)
I'm usually in credit – OK service in last 6 months		18 votes (51%)
I'm usually in credit – GREAT service in last 6 months		12 votes (34%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Co-op Bank (235 votes)

I'm usually in credit – POOR service in last 6 months		23 votes (10%)
I'm usually in credit – OK service in last 6 months		42 votes (18%)
I'm usually in credit – GREAT service in last 6 months		157 votes (67%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		11 votes (5%)

First Direct (1011 votes)

I'm usually in credit – POOR service in last 6 months		29 votes (3%)
I'm usually in credit – OK service in last 6 months		59 votes (6%)
I'm usually in credit – GREAT service in last 6 months		832 votes (82%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (0%)
I'm usually overdrawn – OK service in last 6 months		12 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		76 votes (8%)

Halifax Reward account ONLY - other Halifax below (407 votes)

I'm usually in credit – POOR service in last 6 months		36 votes (9%)
I'm usually in credit – OK service in last 6 months		139 votes (34%)
I'm usually in credit – GREAT service in last 6 months		210 votes (52%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (1%)
I'm usually overdrawn – OK service in last 6 months		12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (1%)

Halifax accounts - EXCLUDING the Reward account (151 votes)

I'm usually in credit – POOR service in last 6 months		17 votes (11%)
I'm usually in credit – OK service in last 6 months		57 votes (38%)
I'm usually in credit – GREAT service in last 6 months		59 votes (39%)
I'm usually overdrawn – POOR service in last 6 months		7 votes (5%)
I'm usually overdrawn – OK service in last 6 months		5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (4%)

HSBC (412 votes)

I'm usually in credit – POOR service in last 6 months		79 votes (19%)
I'm usually in credit – OK service in last 6 months		130 votes (32%)
I'm usually in credit – GREAT service in last 6 months		154 votes (37%)
I'm usually overdrawn – POOR service in last 6 months		7 votes (2%)
I'm usually overdrawn – OK service in last 6 months		19 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		23 votes (6%)

Lloyds (506 votes)

I'm usually in credit – POOR service in last 6 months		47 votes (9%)
I'm usually in credit – OK service in last 6 months		173 votes (34%)
I'm usually in credit – GREAT service in last 6 months		241 votes (48%)
I'm usually overdrawn – POOR service in last 6 months		13 votes (3%)
I'm usually overdrawn – OK service in last 6 months		20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		12 votes (2%)

M&S Bank (90 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (10%)
I'm usually in credit – OK service in last 6 months		16 votes (18%)
I'm usually in credit – GREAT service in last 6 months		59 votes (66%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (3%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (2%)

Metro Bank (21 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (10%)
I'm usually in credit – OK service in last 6 months		5 votes (24%)
I'm usually in credit – GREAT service in last 6 months		14 votes (67%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Nationwide Building Society (1090 votes)

I'm usually in credit – POOR service in last 6 months		29 votes (3%)
I'm usually in credit – OK service in last 6 months		174 votes (16%)
I'm usually in credit – GREAT service in last 6 months		823 votes (76%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (1%)
I'm usually overdrawn – OK service in last 6 months		11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		44 votes (4%)

NatWest (540 votes)

I'm usually in credit – POOR service in last 6 months		64 votes (12%)
I'm usually in credit – OK service in last 6 months		183 votes (34%)
I'm usually in credit – GREAT service in last 6 months		231 votes (43%)
I'm usually overdrawn – POOR service in last 6 months		14 votes (3%)
I'm usually overdrawn – OK service in last 6 months		20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		28 votes (5%)

Royal Bank of Scotland (193 votes)

I'm usually in credit – POOR service in last 6 months		32 votes (17%)
I'm usually in credit – OK service in last 6 months		70 votes (36%)
I'm usually in credit – GREAT service in last 6 months		78 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		6 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (3%)

Santander 123 account ONLY - other Santander below (1124 votes)

I'm usually in credit – POOR service in last 6 months		61 votes (5%)
I'm usually in credit – OK service in last 6 months		316 votes (28%)
I'm usually in credit – GREAT service in last 6 months		721 votes (64%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (1%)
I'm usually overdrawn – OK service in last 6 months		8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		12 votes (1%)

Santander accounts - EXCLUDING Santander 123 (269 votes)

I'm usually in credit – POOR service in last 6 months		17 votes (6%)
I'm usually in credit – OK service in last 6 months		92 votes (34%)
I'm usually in credit – GREAT service in last 6 months		132 votes (49%)
I'm usually overdrawn – POOR service in last 6 months		11 votes (4%)
I'm usually overdrawn – OK service in last 6 months		11 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (2%)

Smile (64 votes)

I'm usually in credit – POOR service in last 6 months		7 votes (11%)
I'm usually in credit – OK service in last 6 months		16 votes (25%)
I'm usually in credit – GREAT service in last 6 months		41 votes (64%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Tesco Bank (118 votes)

I'm usually in credit – POOR service in last 6 months		11 votes (9%)
I'm usually in credit – OK service in last 6 months		31 votes (26%)
I'm usually in credit – GREAT service in last 6 months		73 votes (62%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

Think Money (5 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (40%)
I'm usually in credit – OK service in last 6 months		1 votes (20%)
I'm usually in credit – GREAT service in last 6 months		2 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

TSB (421 votes)

I'm usually in credit – POOR service in last 6 months		27 votes (6%)
I'm usually in credit – OK service in last 6 months		120 votes (29%)
I'm usually in credit – GREAT service in last 6 months		257 votes (61%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (1%)
I'm usually overdrawn – OK service in last 6 months		4 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (2%)

Ulster Bank (17 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (12%)
I'm usually in credit – OK service in last 6 months		5 votes (29%)
I'm usually in credit – GREAT service in last 6 months		10 votes (59%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Virgin Money (60 votes)

I'm usually in credit – POOR service in last 6 months		8 votes (13%)
I'm usually in credit – OK service in last 6 months		20 votes (33%)
I'm usually in credit – GREAT service in last 6 months		31 votes (52%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (2%)

Yorkshire Bank (109 votes)

I'm usually in credit – POOR service in last 6 months		19 votes (17%)
I'm usually in credit – OK service in last 6 months		34 votes (31%)
I'm usually in credit – GREAT service in last 6 months		53 votes (49%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (2%)

Your local credit union (18 votes)

I'm usually in credit – POOR service in last 6 months		5 votes (28%)
I'm usually in credit – OK service in last 6 months		7 votes (39%)
I'm usually in credit – GREAT service in last 6 months		4 votes (22%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (6%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (6%)

I don’t have a current account or I don't have a current account with one of the providers listed above (62 votes)

		62 votes (100%)

                   7,467 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.