How do you rate your energy provider’s recent service?

How do you rate your energy provider’s recent service?

Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & elec with different firms, rate both.



Results

British Gas / Scottish Gas (454 votes)
Great 138 votes (30%)
OK 150 votes (33%)
Poor 166 votes (37%)
EDF (422 votes)
Great 196 votes (46%)
OK 145 votes (34%)
Poor 81 votes (19%)
E.on (347 votes)
Great 125 votes (36%)
OK 126 votes (36%)
Poor 96 votes (28%)
Npower (264 votes)
Great 72 votes (27%)
OK 83 votes (31%)
Poor 109 votes (41%)
Scottish Power (377 votes)
Great 108 votes (29%)
OK 115 votes (31%)
Poor 154 votes (41%)
SSE (161 votes)
Great 70 votes (43%)
OK 49 votes (30%)
Poor 42 votes (26%)
Affect Energy (55 votes)
Great 50 votes (91%)
OK 3 votes (5%)
Poor 2 votes (4%)
Angelic Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Atlantic (SSE) (4 votes)
Great 3 votes (75%)
OK 1 votes (25%)
Poor 0 votes (0%)
Avid Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Avro Energy (176 votes)
Great 129 votes (73%)
OK 35 votes (20%)
Poor 12 votes (7%)
Better Energy Supply (15 votes)
Great 14 votes (93%)
OK 1 votes (7%)
Poor 0 votes (0%)
Breeze Energy (7 votes)
Great 3 votes (43%)
OK 4 votes (57%)
Poor 0 votes (0%)
Brighter World Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Brilliant Energy (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Bristol Energy (81 votes)
Great 65 votes (80%)
OK 12 votes (15%)
Poor 4 votes (5%)
Bulb (295 votes)
Great 280 votes (95%)
OK 8 votes (3%)
Poor 7 votes (2%)
Boost (Ovo prepay) (9 votes)
Great 6 votes (67%)
OK 1 votes (11%)
Poor 2 votes (22%)
Cardiff Energy Supply Limited (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Co-operative Energy (114 votes)
Great 42 votes (37%)
OK 40 votes (35%)
Poor 32 votes (28%)
Daligas (11 votes)
Great 8 votes (73%)
OK 3 votes (27%)
Poor 0 votes (0%)
E (formerly Lorimer Power and Epower) (5 votes)
Great 2 votes (40%)
OK 2 votes (40%)
Poor 1 votes (20%)
Ebico (33 votes)
Great 23 votes (70%)
OK 1 votes (3%)
Poor 9 votes (27%)
Economy Energy (59 votes)
Great 5 votes (8%)
OK 11 votes (19%)
Poor 43 votes (73%)
Ecotricity (37 votes)
Great 29 votes (78%)
OK 4 votes (11%)
Poor 4 votes (11%)
ElectraPhase (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
EnergySW (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Engie (37 votes)
Great 25 votes (68%)
OK 7 votes (19%)
Poor 5 votes (14%)
Enstroga (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Entice Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
ESB Energy (2 votes)
Great 1 votes (50%)
OK 0 votes (0%)
Poor 1 votes (50%)
Eversmartenergy (11 votes)
Great 4 votes (36%)
OK 3 votes (27%)
Poor 4 votes (36%)
Extra Energy (65 votes)
Great 14 votes (22%)
OK 19 votes (29%)
Poor 32 votes (49%)
Fairerpower (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
First Utility (225 votes)
Great 135 votes (60%)
OK 55 votes (24%)
Poor 35 votes (16%)
Fischer Energy (2 votes)
Great 2 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Flow Energy (144 votes)
Great 63 votes (44%)
OK 32 votes (22%)
Poor 49 votes (34%)
Future Energy (12 votes)
Great 2 votes (17%)
OK 4 votes (33%)
Poor 6 votes (50%)
GB Energy Supply (now part of Co-operative Energy) (45 votes)
Great 19 votes (42%)
OK 11 votes (24%)
Poor 15 votes (33%)
Gen4u (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
GnERGY (10 votes)
Great 6 votes (60%)
OK 3 votes (30%)
Poor 1 votes (10%)
Go Effortless Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Good Energy (22 votes)
Great 15 votes (68%)
OK 5 votes (23%)
Poor 2 votes (9%)
Green Energy (18 votes)
Great 10 votes (56%)
OK 4 votes (22%)
Poor 4 votes (22%)
Green Network Energy (36 votes)
Great 21 votes (58%)
OK 10 votes (28%)
Poor 5 votes (14%)
Green Star Energy (97 votes)
Great 34 votes (35%)
OK 24 votes (25%)
Poor 39 votes (40%)
Igloo Energy (5 votes)
Great 5 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Iresa (141 votes)
Great 55 votes (39%)
OK 24 votes (17%)
Poor 62 votes (44%)
iSupplyEnergy (55 votes)
Great 18 votes (33%)
OK 14 votes (25%)
Poor 23 votes (42%)
Leccy (2 votes)
Great 0 votes (0%)
OK 1 votes (50%)
Poor 1 votes (50%)
M&S Energy (12 votes)
Great 6 votes (50%)
OK 6 votes (50%)
Poor 0 votes (0%)
Nabuh Energy (1 votes)
Great 0 votes (0%)
OK 1 votes (100%)
Poor 0 votes (0%)
Octopus Energy (177 votes)
Great 160 votes (90%)
OK 11 votes (6%)
Poor 6 votes (3%)
OneSelect (24 votes)
Great 9 votes (38%)
OK 9 votes (38%)
Poor 6 votes (25%)
Our Power (12 votes)
Great 10 votes (83%)
OK 1 votes (8%)
Poor 1 votes (8%)
Outfox the Market (6 votes)
Great 3 votes (50%)
OK 2 votes (33%)
Poor 1 votes (17%)
Ovo Energy (511 votes)
Great 408 votes (80%)
OK 80 votes (16%)
Poor 23 votes (5%)
People's Energy (3 votes)
Great 3 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Peterborough Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Places for People Energy (39 votes)
Great 19 votes (49%)
OK 12 votes (31%)
Poor 8 votes (21%)
Powershop (15 votes)
Great 12 votes (80%)
OK 2 votes (13%)
Poor 1 votes (7%)
Pure Planet (31 votes)
Great 31 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
RAM Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Robin Hood Energy (35 votes)
Great 18 votes (51%)
OK 5 votes (14%)
Poor 12 votes (34%)
Sainsbury's Energy (112 votes)
Great 56 votes (50%)
OK 32 votes (29%)
Poor 24 votes (21%)
Scottish Hydro (SSE) (16 votes)
Great 8 votes (50%)
OK 3 votes (19%)
Poor 5 votes (31%)
Snowdrop Energy (3 votes)
Great 1 votes (33%)
OK 2 votes (67%)
Poor 0 votes (0%)
So Energy (80 votes)
Great 69 votes (86%)
OK 11 votes (14%)
Poor 0 votes (0%)
Solarplicity (36 votes)
Great 9 votes (25%)
OK 10 votes (28%)
Poor 17 votes (47%)
Southend Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Southern Electric (SSE) (51 votes)
Great 20 votes (39%)
OK 21 votes (41%)
Poor 10 votes (20%)
Spark Energy (19 votes)
Great 2 votes (11%)
OK 5 votes (26%)
Poor 12 votes (63%)
Swalec (SSE) (12 votes)
Great 4 votes (33%)
OK 6 votes (50%)
Poor 2 votes (17%)
The Utility Warehouse (57 votes)
Great 39 votes (68%)
OK 11 votes (19%)
Poor 7 votes (12%)
Together Energy (21 votes)
Great 11 votes (52%)
OK 3 votes (14%)
Poor 7 votes (33%)
Tonik Energy (154 votes)
Great 132 votes (86%)
OK 15 votes (10%)
Poor 7 votes (5%)
Toto Energy (32 votes)
Great 5 votes (16%)
OK 9 votes (28%)
Poor 18 votes (56%)
Usio Energy (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Utilita (17 votes)
Great 6 votes (35%)
OK 4 votes (24%)
Poor 7 votes (41%)
White Rose Energy (4 votes)
Great 2 votes (50%)
OK 1 votes (25%)
Poor 1 votes (25%)
Zebra Power (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Zog Energy (109 votes)
Great 105 votes (96%)
OK 2 votes (2%)
Poor 2 votes (2%)
I don't know who my energy provider is (22 votes)
  22 votes (100%)

           4,852 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.