How do you rate your energy provider's recent service?

21 November 2017

Save

• My account
• Remove

Share

Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & elec with different firms, rate both.

Winter's nearly here, the heating's on and while we're all about slashing energy bills (do a five-min comparison to see if you can save), we know service counts too. So twice a year we test recent customer service. Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & elec with different firms, rate both.

Results

British Gas / Scottish Gas (454 votes)

Great		138 votes (30%)
OK		150 votes (33%)
Poor		166 votes (37%)

EDF (422 votes)

Great		196 votes (46%)
OK		145 votes (34%)
Poor		81 votes (19%)

E.on (347 votes)

Great		125 votes (36%)
OK		126 votes (36%)
Poor		96 votes (28%)

Npower (264 votes)

Great		72 votes (27%)
OK		83 votes (31%)
Poor		109 votes (41%)

Scottish Power (377 votes)

Great		108 votes (29%)
OK		115 votes (31%)
Poor		154 votes (41%)

SSE (161 votes)

Great		70 votes (43%)
OK		49 votes (30%)
Poor		42 votes (26%)

Affect Energy (55 votes)

Great		50 votes (91%)
OK		3 votes (5%)
Poor		2 votes (4%)

Angelic Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Atlantic (SSE) (4 votes)

Great		3 votes (75%)
OK		1 votes (25%)
Poor		0 votes (0%)

Avid Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Avro Energy (176 votes)

Great		129 votes (73%)
OK		35 votes (20%)
Poor		12 votes (7%)

Better Energy Supply (15 votes)

Great		14 votes (93%)
OK		1 votes (7%)
Poor		0 votes (0%)

Breeze Energy (7 votes)

Great		3 votes (43%)
OK		4 votes (57%)
Poor		0 votes (0%)

Brighter World Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Brilliant Energy (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Bristol Energy (81 votes)

Great		65 votes (80%)
OK		12 votes (15%)
Poor		4 votes (5%)

Bulb (295 votes)

Great		280 votes (95%)
OK		8 votes (3%)
Poor		7 votes (2%)

Boost (Ovo prepay) (9 votes)

Great		6 votes (67%)
OK		1 votes (11%)
Poor		2 votes (22%)

Cardiff Energy Supply Limited (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Co-operative Energy (114 votes)

Great		42 votes (37%)
OK		40 votes (35%)
Poor		32 votes (28%)

Daligas (11 votes)

Great		8 votes (73%)
OK		3 votes (27%)
Poor		0 votes (0%)

E (formerly Lorimer Power and Epower) (5 votes)

Great		2 votes (40%)
OK		2 votes (40%)
Poor		1 votes (20%)

Ebico (33 votes)

Great		23 votes (70%)
OK		1 votes (3%)
Poor		9 votes (27%)

Economy Energy (59 votes)

Great		5 votes (8%)
OK		11 votes (19%)
Poor		43 votes (73%)

Ecotricity (37 votes)

Great		29 votes (78%)
OK		4 votes (11%)
Poor		4 votes (11%)

ElectraPhase (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

EnergySW (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Engie (37 votes)

Great		25 votes (68%)
OK		7 votes (19%)
Poor		5 votes (14%)

Enstroga (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Entice Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

ESB Energy (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Eversmartenergy (11 votes)

Great		4 votes (36%)
OK		3 votes (27%)
Poor		4 votes (36%)

Extra Energy (65 votes)

Great		14 votes (22%)
OK		19 votes (29%)
Poor		32 votes (49%)

Fairerpower (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

First Utility (225 votes)

Great		135 votes (60%)
OK		55 votes (24%)
Poor		35 votes (16%)

Fischer Energy (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Flow Energy (144 votes)

Great		63 votes (44%)
OK		32 votes (22%)
Poor		49 votes (34%)

Future Energy (12 votes)

Great		2 votes (17%)
OK		4 votes (33%)
Poor		6 votes (50%)

GB Energy Supply (now part of Co-operative Energy) (45 votes)

Great		19 votes (42%)
OK		11 votes (24%)
Poor		15 votes (33%)

Gen4u (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

GnERGY (10 votes)

Great		6 votes (60%)
OK		3 votes (30%)
Poor		1 votes (10%)

Go Effortless Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (22 votes)

Great		15 votes (68%)
OK		5 votes (23%)
Poor		2 votes (9%)

Green Energy (18 votes)

Great		10 votes (56%)
OK		4 votes (22%)
Poor		4 votes (22%)

Green Network Energy (36 votes)

Great		21 votes (58%)
OK		10 votes (28%)
Poor		5 votes (14%)

Green Star Energy (97 votes)

Great		34 votes (35%)
OK		24 votes (25%)
Poor		39 votes (40%)

Igloo Energy (5 votes)

Great		5 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Iresa (141 votes)

Great		55 votes (39%)
OK		24 votes (17%)
Poor		62 votes (44%)

iSupplyEnergy (55 votes)

Great		18 votes (33%)
OK		14 votes (25%)
Poor		23 votes (42%)

Leccy (2 votes)

Great		0 votes (0%)
OK		1 votes (50%)
Poor		1 votes (50%)

M&S Energy (12 votes)

Great		6 votes (50%)
OK		6 votes (50%)
Poor		0 votes (0%)

Nabuh Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Octopus Energy (177 votes)

Great		160 votes (90%)
OK		11 votes (6%)
Poor		6 votes (3%)

OneSelect (24 votes)

Great		9 votes (38%)
OK		9 votes (38%)
Poor		6 votes (25%)

Our Power (12 votes)

Great		10 votes (83%)
OK		1 votes (8%)
Poor		1 votes (8%)

Outfox the Market (6 votes)

Great		3 votes (50%)
OK		2 votes (33%)
Poor		1 votes (17%)

Ovo Energy (511 votes)

Great		408 votes (80%)
OK		80 votes (16%)
Poor		23 votes (5%)

People's Energy (3 votes)

Great		3 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Peterborough Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Places for People Energy (39 votes)

Great		19 votes (49%)
OK		12 votes (31%)
Poor		8 votes (21%)

Powershop (15 votes)

Great		12 votes (80%)
OK		2 votes (13%)
Poor		1 votes (7%)

Pure Planet (31 votes)

Great		31 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

RAM Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Robin Hood Energy (35 votes)

Great		18 votes (51%)
OK		5 votes (14%)
Poor		12 votes (34%)

Sainsbury's Energy (112 votes)

Great		56 votes (50%)
OK		32 votes (29%)
Poor		24 votes (21%)

Scottish Hydro (SSE) (16 votes)

Great		8 votes (50%)
OK		3 votes (19%)
Poor		5 votes (31%)

Snowdrop Energy (3 votes)

Great		1 votes (33%)
OK		2 votes (67%)
Poor		0 votes (0%)

So Energy (80 votes)

Great		69 votes (86%)
OK		11 votes (14%)
Poor		0 votes (0%)

Solarplicity (36 votes)

Great		9 votes (25%)
OK		10 votes (28%)
Poor		17 votes (47%)

Southend Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Southern Electric (SSE) (51 votes)

Great		20 votes (39%)
OK		21 votes (41%)
Poor		10 votes (20%)

Spark Energy (19 votes)

Great		2 votes (11%)
OK		5 votes (26%)
Poor		12 votes (63%)

Swalec (SSE) (12 votes)

Great		4 votes (33%)
OK		6 votes (50%)
Poor		2 votes (17%)

The Utility Warehouse (57 votes)

Great		39 votes (68%)
OK		11 votes (19%)
Poor		7 votes (12%)

Together Energy (21 votes)

Great		11 votes (52%)
OK		3 votes (14%)
Poor		7 votes (33%)

Tonik Energy (154 votes)

Great		132 votes (86%)
OK		15 votes (10%)
Poor		7 votes (5%)

Toto Energy (32 votes)

Great		5 votes (16%)
OK		9 votes (28%)
Poor		18 votes (56%)

Usio Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Utilita (17 votes)

Great		6 votes (35%)
OK		4 votes (24%)
Poor		7 votes (41%)

White Rose Energy (4 votes)

Great		2 votes (50%)
OK		1 votes (25%)
Poor		1 votes (25%)

Zebra Power (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Zog Energy (109 votes)

Great		105 votes (96%)
OK		2 votes (2%)
Poor		2 votes (2%)

I don't know who my energy provider is (22 votes)

		22 votes (100%)

           4,852 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.