How do you rate your bank account's service?

How do you rate your bank account's service?

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (92 votes)
I'm usually in credit – POOR service in last 6 months 11 votes (12%)
I'm usually in credit – OK service in last 6 months 33 votes (36%)
I'm usually in credit – GREAT service in last 6 months 39 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (7%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (2%)
Barclays Bank (368 votes)
I'm usually in credit – POOR service in last 6 months 52 votes (14%)
I'm usually in credit – OK service in last 6 months 121 votes (33%)
I'm usually in credit – GREAT service in last 6 months 147 votes (40%)
I'm usually overdrawn – POOR service in last 6 months 16 votes (4%)
I'm usually overdrawn – OK service in last 6 months 15 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 17 votes (5%)
Clydesdale (36 votes)
I'm usually in credit – POOR service in last 6 months 7 votes (19%)
I'm usually in credit – OK service in last 6 months 11 votes (31%)
I'm usually in credit – GREAT service in last 6 months 16 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 2 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Co-op Bank (178 votes)
I'm usually in credit – POOR service in last 6 months 15 votes (8%)
I'm usually in credit – OK service in last 6 months 52 votes (29%)
I'm usually in credit – GREAT service in last 6 months 100 votes (56%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 7 votes (4%)
Danske Bank (16 votes)
I'm usually in credit – POOR service in last 6 months 0 votes (0%)
I'm usually in credit – OK service in last 6 months 3 votes (19%)
I'm usually in credit – GREAT service in last 6 months 12 votes (75%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (6%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
First Direct (919 votes)
I'm usually in credit – POOR service in last 6 months 19 votes (2%)
I'm usually in credit – OK service in last 6 months 54 votes (6%)
I'm usually in credit – GREAT service in last 6 months 752 votes (82%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (0%)
I'm usually overdrawn – OK service in last 6 months 7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 85 votes (9%)
Halifax (436 votes)
I'm usually in credit – POOR service in last 6 months 40 votes (9%)
I'm usually in credit – OK service in last 6 months 143 votes (33%)
I'm usually in credit – GREAT service in last 6 months 216 votes (50%)
I'm usually overdrawn – POOR service in last 6 months 19 votes (4%)
I'm usually overdrawn – OK service in last 6 months 12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 6 votes (1%)
HSBC (452 votes)
I'm usually in credit – POOR service in last 6 months 84 votes (19%)
I'm usually in credit – OK service in last 6 months 154 votes (34%)
I'm usually in credit – GREAT service in last 6 months 169 votes (37%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (2%)
I'm usually overdrawn – OK service in last 6 months 20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 16 votes (4%)
Lloyds (525 votes)
I'm usually in credit – POOR service in last 6 months 64 votes (12%)
I'm usually in credit – OK service in last 6 months 166 votes (32%)
I'm usually in credit – GREAT service in last 6 months 230 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 44 votes (8%)
I'm usually overdrawn – OK service in last 6 months 12 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 9 votes (2%)
M&S Bank (87 votes)
I'm usually in credit – POOR service in last 6 months 8 votes (9%)
I'm usually in credit – OK service in last 6 months 25 votes (29%)
I'm usually in credit – GREAT service in last 6 months 53 votes (61%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
Metro Bank (21 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (14%)
I'm usually in credit – OK service in last 6 months 6 votes (29%)
I'm usually in credit – GREAT service in last 6 months 12 votes (57%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Monzo (42 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (5%)
I'm usually in credit – OK service in last 6 months 7 votes (17%)
I'm usually in credit – GREAT service in last 6 months 33 votes (79%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Nationwide Building Society (971 votes)
I'm usually in credit – POOR service in last 6 months 47 votes (5%)
I'm usually in credit – OK service in last 6 months 164 votes (17%)
I'm usually in credit – GREAT service in last 6 months 710 votes (73%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (1%)
I'm usually overdrawn – OK service in last 6 months 11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 34 votes (4%)
NatWest (490 votes)
I'm usually in credit – POOR service in last 6 months 72 votes (15%)
I'm usually in credit – OK service in last 6 months 176 votes (36%)
I'm usually in credit – GREAT service in last 6 months 190 votes (39%)
I'm usually overdrawn – POOR service in last 6 months 19 votes (4%)
I'm usually overdrawn – OK service in last 6 months 16 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 17 votes (3%)
Royal Bank of Scotland (152 votes)
I'm usually in credit – POOR service in last 6 months 41 votes (27%)
I'm usually in credit – OK service in last 6 months 60 votes (39%)
I'm usually in credit – GREAT service in last 6 months 36 votes (24%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (2%)
I'm usually overdrawn – OK service in last 6 months 6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 6 votes (4%)
Santander (1097 votes)
I'm usually in credit – POOR service in last 6 months 72 votes (7%)
I'm usually in credit – OK service in last 6 months 327 votes (30%)
I'm usually in credit – GREAT service in last 6 months 645 votes (59%)
I'm usually overdrawn – POOR service in last 6 months 11 votes (1%)
I'm usually overdrawn – OK service in last 6 months 17 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 25 votes (2%)
Smile (47 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (6%)
I'm usually in credit – OK service in last 6 months 8 votes (17%)
I'm usually in credit – GREAT service in last 6 months 35 votes (74%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Starling (42 votes)
I’m usually in credit – POOR service in last 6 months 1 votes (2%)
I’m usually in credit – OK service in last 6 months 2 votes (5%)
I’m usually in credit – GREAT service in last 6 months 35 votes (83%)
I’m usually overdrawn – POOR service in last 6 months 0 votes (0%)
I’m usually overdrawn – OK service in last 6 months 1 votes (2%)
I’m usually overdrawn – GREAT service in last 6 months 3 votes (7%)
Tesco Bank (115 votes)
I'm usually in credit – POOR service in last 6 months 12 votes (10%)
I'm usually in credit – OK service in last 6 months 36 votes (31%)
I'm usually in credit – GREAT service in last 6 months 64 votes (56%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
TSB (442 votes)
I'm usually in credit – POOR service in last 6 months 33 votes (7%)
I'm usually in credit – OK service in last 6 months 128 votes (29%)
I'm usually in credit – GREAT service in last 6 months 267 votes (60%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (0%)
I'm usually overdrawn – OK service in last 6 months 5 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 7 votes (2%)
Ulster Bank (25 votes)
I'm usually in credit – POOR service in last 6 months 8 votes (32%)
I'm usually in credit – OK service in last 6 months 6 votes (24%)
I'm usually in credit – GREAT service in last 6 months 8 votes (32%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (8%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (4%)
Virgin Money (59 votes)
I'm usually in credit – POOR service in last 6 months 6 votes (10%)
I'm usually in credit – OK service in last 6 months 24 votes (41%)
I'm usually in credit – GREAT service in last 6 months 26 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (2%)
Yorkshire Bank (115 votes)
I'm usually in credit – POOR service in last 6 months 22 votes (19%)
I'm usually in credit – OK service in last 6 months 34 votes (30%)
I'm usually in credit – GREAT service in last 6 months 53 votes (46%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (3%)
Your local credit union (30 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (7%)
I'm usually in credit – OK service in last 6 months 7 votes (23%)
I'm usually in credit – GREAT service in last 6 months 21 votes (70%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
I don’t have a current account or I don't have a current account with one of the providers listed above (55 votes)
  55 votes (100%)

                   6,812 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.