How do you rate your bank account's service?

19 February 2018

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Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse. So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (92 votes)

I'm usually in credit – POOR service in last 6 months		11 votes (12%)
I'm usually in credit – OK service in last 6 months		33 votes (36%)
I'm usually in credit – GREAT service in last 6 months		39 votes (42%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (7%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (2%)

Barclays Bank (368 votes)

I'm usually in credit – POOR service in last 6 months		52 votes (14%)
I'm usually in credit – OK service in last 6 months		121 votes (33%)
I'm usually in credit – GREAT service in last 6 months		147 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		16 votes (4%)
I'm usually overdrawn – OK service in last 6 months		15 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		17 votes (5%)

Clydesdale (36 votes)

I'm usually in credit – POOR service in last 6 months		7 votes (19%)
I'm usually in credit – OK service in last 6 months		11 votes (31%)
I'm usually in credit – GREAT service in last 6 months		16 votes (44%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		2 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Co-op Bank (178 votes)

I'm usually in credit – POOR service in last 6 months		15 votes (8%)
I'm usually in credit – OK service in last 6 months		52 votes (29%)
I'm usually in credit – GREAT service in last 6 months		100 votes (56%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (4%)

Danske Bank (16 votes)

I'm usually in credit – POOR service in last 6 months		0 votes (0%)
I'm usually in credit – OK service in last 6 months		3 votes (19%)
I'm usually in credit – GREAT service in last 6 months		12 votes (75%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (6%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

First Direct (919 votes)

I'm usually in credit – POOR service in last 6 months		19 votes (2%)
I'm usually in credit – OK service in last 6 months		54 votes (6%)
I'm usually in credit – GREAT service in last 6 months		752 votes (82%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (0%)
I'm usually overdrawn – OK service in last 6 months		7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		85 votes (9%)

Halifax (436 votes)

I'm usually in credit – POOR service in last 6 months		40 votes (9%)
I'm usually in credit – OK service in last 6 months		143 votes (33%)
I'm usually in credit – GREAT service in last 6 months		216 votes (50%)
I'm usually overdrawn – POOR service in last 6 months		19 votes (4%)
I'm usually overdrawn – OK service in last 6 months		12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (1%)

HSBC (452 votes)

I'm usually in credit – POOR service in last 6 months		84 votes (19%)
I'm usually in credit – OK service in last 6 months		154 votes (34%)
I'm usually in credit – GREAT service in last 6 months		169 votes (37%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (2%)
I'm usually overdrawn – OK service in last 6 months		20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		16 votes (4%)

Lloyds (525 votes)

I'm usually in credit – POOR service in last 6 months		64 votes (12%)
I'm usually in credit – OK service in last 6 months		166 votes (32%)
I'm usually in credit – GREAT service in last 6 months		230 votes (44%)
I'm usually overdrawn – POOR service in last 6 months		44 votes (8%)
I'm usually overdrawn – OK service in last 6 months		12 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		9 votes (2%)

M&S Bank (87 votes)

I'm usually in credit – POOR service in last 6 months		8 votes (9%)
I'm usually in credit – OK service in last 6 months		25 votes (29%)
I'm usually in credit – GREAT service in last 6 months		53 votes (61%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

Metro Bank (21 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (14%)
I'm usually in credit – OK service in last 6 months		6 votes (29%)
I'm usually in credit – GREAT service in last 6 months		12 votes (57%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Monzo (42 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (5%)
I'm usually in credit – OK service in last 6 months		7 votes (17%)
I'm usually in credit – GREAT service in last 6 months		33 votes (79%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Nationwide Building Society (971 votes)

I'm usually in credit – POOR service in last 6 months		47 votes (5%)
I'm usually in credit – OK service in last 6 months		164 votes (17%)
I'm usually in credit – GREAT service in last 6 months		710 votes (73%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (1%)
I'm usually overdrawn – OK service in last 6 months		11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		34 votes (4%)

NatWest (490 votes)

I'm usually in credit – POOR service in last 6 months		72 votes (15%)
I'm usually in credit – OK service in last 6 months		176 votes (36%)
I'm usually in credit – GREAT service in last 6 months		190 votes (39%)
I'm usually overdrawn – POOR service in last 6 months		19 votes (4%)
I'm usually overdrawn – OK service in last 6 months		16 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		17 votes (3%)

Royal Bank of Scotland (152 votes)

I'm usually in credit – POOR service in last 6 months		41 votes (27%)
I'm usually in credit – OK service in last 6 months		60 votes (39%)
I'm usually in credit – GREAT service in last 6 months		36 votes (24%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (2%)
I'm usually overdrawn – OK service in last 6 months		6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (4%)

Santander (1097 votes)

I'm usually in credit – POOR service in last 6 months		72 votes (7%)
I'm usually in credit – OK service in last 6 months		327 votes (30%)
I'm usually in credit – GREAT service in last 6 months		645 votes (59%)
I'm usually overdrawn – POOR service in last 6 months		11 votes (1%)
I'm usually overdrawn – OK service in last 6 months		17 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		25 votes (2%)

Smile (47 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (6%)
I'm usually in credit – OK service in last 6 months		8 votes (17%)
I'm usually in credit – GREAT service in last 6 months		35 votes (74%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Starling (42 votes)

I’m usually in credit – POOR service in last 6 months		1 votes (2%)
I’m usually in credit – OK service in last 6 months		2 votes (5%)
I’m usually in credit – GREAT service in last 6 months		35 votes (83%)
I’m usually overdrawn – POOR service in last 6 months		0 votes (0%)
I’m usually overdrawn – OK service in last 6 months		1 votes (2%)
I’m usually overdrawn – GREAT service in last 6 months		3 votes (7%)

Tesco Bank (115 votes)

I'm usually in credit – POOR service in last 6 months		12 votes (10%)
I'm usually in credit – OK service in last 6 months		36 votes (31%)
I'm usually in credit – GREAT service in last 6 months		64 votes (56%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

TSB (442 votes)

I'm usually in credit – POOR service in last 6 months		33 votes (7%)
I'm usually in credit – OK service in last 6 months		128 votes (29%)
I'm usually in credit – GREAT service in last 6 months		267 votes (60%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (0%)
I'm usually overdrawn – OK service in last 6 months		5 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (2%)

Ulster Bank (25 votes)

I'm usually in credit – POOR service in last 6 months		8 votes (32%)
I'm usually in credit – OK service in last 6 months		6 votes (24%)
I'm usually in credit – GREAT service in last 6 months		8 votes (32%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (8%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (4%)

Virgin Money (59 votes)

I'm usually in credit – POOR service in last 6 months		6 votes (10%)
I'm usually in credit – OK service in last 6 months		24 votes (41%)
I'm usually in credit – GREAT service in last 6 months		26 votes (44%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (2%)

Yorkshire Bank (115 votes)

I'm usually in credit – POOR service in last 6 months		22 votes (19%)
I'm usually in credit – OK service in last 6 months		34 votes (30%)
I'm usually in credit – GREAT service in last 6 months		53 votes (46%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (3%)

Your local credit union (30 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (7%)
I'm usually in credit – OK service in last 6 months		7 votes (23%)
I'm usually in credit – GREAT service in last 6 months		21 votes (70%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

I don’t have a current account or I don't have a current account with one of the providers listed above (55 votes)

		55 votes (100%)

                   6,812 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.