How do you rate your bank account's service?

How do you rate your bank account's service?

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (72 votes)
I'm usually in credit – POOR service in last 6 months 11 votes (15%)
I'm usually in credit – OK service in last 6 months 29 votes (40%)
I'm usually in credit – GREAT service in last 6 months 27 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 4 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
Barclays Bank (281 votes)
I'm usually in credit – POOR service in last 6 months 42 votes (15%)
I'm usually in credit – OK service in last 6 months 108 votes (38%)
I'm usually in credit – GREAT service in last 6 months 111 votes (40%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (2%)
I'm usually overdrawn – OK service in last 6 months 9 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 6 votes (2%)
Clydesdale (30 votes)
I'm usually in credit – POOR service in last 6 months 8 votes (27%)
I'm usually in credit – OK service in last 6 months 8 votes (27%)
I'm usually in credit – GREAT service in last 6 months 14 votes (47%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Co-op Bank (108 votes)
I'm usually in credit – POOR service in last 6 months 9 votes (8%)
I'm usually in credit – OK service in last 6 months 27 votes (25%)
I'm usually in credit – GREAT service in last 6 months 68 votes (63%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (2%)
Danske Bank (8 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (13%)
I'm usually in credit – OK service in last 6 months 3 votes (38%)
I'm usually in credit – GREAT service in last 6 months 3 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (13%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
First Direct (657 votes)
I'm usually in credit – POOR service in last 6 months 18 votes (3%)
I'm usually in credit – OK service in last 6 months 43 votes (7%)
I'm usually in credit – GREAT service in last 6 months 545 votes (83%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (0%)
I'm usually overdrawn – OK service in last 6 months 7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 42 votes (6%)
Halifax (308 votes)
I'm usually in credit – POOR service in last 6 months 44 votes (14%)
I'm usually in credit – OK service in last 6 months 124 votes (40%)
I'm usually in credit – GREAT service in last 6 months 121 votes (39%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (2%)
I'm usually overdrawn – OK service in last 6 months 9 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (1%)
HSBC (290 votes)
I'm usually in credit – POOR service in last 6 months 44 votes (15%)
I'm usually in credit – OK service in last 6 months 109 votes (38%)
I'm usually in credit – GREAT service in last 6 months 116 votes (40%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (2%)
I'm usually overdrawn – OK service in last 6 months 8 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 7 votes (2%)
Lloyds (334 votes)
I'm usually in credit – POOR service in last 6 months 36 votes (11%)
I'm usually in credit – OK service in last 6 months 124 votes (37%)
I'm usually in credit – GREAT service in last 6 months 144 votes (43%)
I'm usually overdrawn – POOR service in last 6 months 14 votes (4%)
I'm usually overdrawn – OK service in last 6 months 11 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 5 votes (1%)
M&S Bank (59 votes)
I'm usually in credit – POOR service in last 6 months 4 votes (7%)
I'm usually in credit – OK service in last 6 months 19 votes (32%)
I'm usually in credit – GREAT service in last 6 months 31 votes (53%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (3%)
Metro Bank (37 votes)
I'm usually in credit – POOR service in last 6 months 5 votes (14%)
I'm usually in credit – OK service in last 6 months 5 votes (14%)
I'm usually in credit – GREAT service in last 6 months 24 votes (65%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (8%)
Monzo (99 votes)
I'm usually in credit – POOR service in last 6 months 0 votes (0%)
I'm usually in credit – OK service in last 6 months 3 votes (3%)
I'm usually in credit – GREAT service in last 6 months 93 votes (94%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (3%)
Nationwide Building Society (724 votes)
I'm usually in credit – POOR service in last 6 months 43 votes (6%)
I'm usually in credit – OK service in last 6 months 145 votes (20%)
I'm usually in credit – GREAT service in last 6 months 509 votes (70%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (0%)
I'm usually overdrawn – OK service in last 6 months 8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 16 votes (2%)
NatWest (358 votes)
I'm usually in credit – POOR service in last 6 months 58 votes (16%)
I'm usually in credit – OK service in last 6 months 128 votes (36%)
I'm usually in credit – GREAT service in last 6 months 144 votes (40%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (2%)
I'm usually overdrawn – OK service in last 6 months 13 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 9 votes (3%)
Royal Bank of Scotland (112 votes)
I'm usually in credit – POOR service in last 6 months 40 votes (36%)
I'm usually in credit – OK service in last 6 months 34 votes (30%)
I'm usually in credit – GREAT service in last 6 months 30 votes (27%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 4 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (3%)
Santander (804 votes)
I'm usually in credit – POOR service in last 6 months 45 votes (6%)
I'm usually in credit – OK service in last 6 months 249 votes (31%)
I'm usually in credit – GREAT service in last 6 months 481 votes (60%)
I'm usually overdrawn – POOR service in last 6 months 8 votes (1%)
I'm usually overdrawn – OK service in last 6 months 13 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 8 votes (1%)
Smile (39 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (8%)
I'm usually in credit – OK service in last 6 months 7 votes (18%)
I'm usually in credit – GREAT service in last 6 months 28 votes (72%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (3%)
Starling (89 votes)
I’m usually in credit – POOR service in last 6 months 7 votes (8%)
I’m usually in credit – OK service in last 6 months 7 votes (8%)
I’m usually in credit – GREAT service in last 6 months 67 votes (75%)
I’m usually overdrawn – POOR service in last 6 months 0 votes (0%)
I’m usually overdrawn – OK service in last 6 months 1 votes (1%)
I’m usually overdrawn – GREAT service in last 6 months 7 votes (8%)
Tesco Bank (79 votes)
I'm usually in credit – POOR service in last 6 months 5 votes (6%)
I'm usually in credit – OK service in last 6 months 22 votes (28%)
I'm usually in credit – GREAT service in last 6 months 49 votes (62%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (3%)
TSB (339 votes)
I'm usually in credit – POOR service in last 6 months 158 votes (47%)
I'm usually in credit – OK service in last 6 months 92 votes (27%)
I'm usually in credit – GREAT service in last 6 months 78 votes (23%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (3%)
I'm usually overdrawn – OK service in last 6 months 2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Ulster Bank (13 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (15%)
I'm usually in credit – OK service in last 6 months 6 votes (46%)
I'm usually in credit – GREAT service in last 6 months 4 votes (31%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (8%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Virgin Money (37 votes)
I'm usually in credit – POOR service in last 6 months 6 votes (16%)
I'm usually in credit – OK service in last 6 months 13 votes (35%)
I'm usually in credit – GREAT service in last 6 months 18 votes (49%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Yorkshire Bank (63 votes)
I'm usually in credit – POOR service in last 6 months 9 votes (14%)
I'm usually in credit – OK service in last 6 months 20 votes (32%)
I'm usually in credit – GREAT service in last 6 months 29 votes (46%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (5%)
Your local credit union (17 votes)
I'm usually in credit – POOR service in last 6 months 0 votes (0%)
I'm usually in credit – OK service in last 6 months 3 votes (18%)
I'm usually in credit – GREAT service in last 6 months 11 votes (65%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (12%)
I don't have a current account or I don't have a current account with one of the providers listed above (40 votes)
  40 votes (100%)

                   4,997 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.