How do you rate your bank account's service?

20 August 2018

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Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse. So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (72 votes)

I'm usually in credit – POOR service in last 6 months		11 votes (15%)
I'm usually in credit – OK service in last 6 months		29 votes (40%)
I'm usually in credit – GREAT service in last 6 months		27 votes (38%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		4 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

Barclays Bank (281 votes)

I'm usually in credit – POOR service in last 6 months		42 votes (15%)
I'm usually in credit – OK service in last 6 months		108 votes (38%)
I'm usually in credit – GREAT service in last 6 months		111 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (2%)
I'm usually overdrawn – OK service in last 6 months		9 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (2%)

Clydesdale (30 votes)

I'm usually in credit – POOR service in last 6 months		8 votes (27%)
I'm usually in credit – OK service in last 6 months		8 votes (27%)
I'm usually in credit – GREAT service in last 6 months		14 votes (47%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Co-op Bank (108 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (8%)
I'm usually in credit – OK service in last 6 months		27 votes (25%)
I'm usually in credit – GREAT service in last 6 months		68 votes (63%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (2%)

Danske Bank (8 votes)

I'm usually in credit – POOR service in last 6 months		1 votes (13%)
I'm usually in credit – OK service in last 6 months		3 votes (38%)
I'm usually in credit – GREAT service in last 6 months		3 votes (38%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (13%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

First Direct (657 votes)

I'm usually in credit – POOR service in last 6 months		18 votes (3%)
I'm usually in credit – OK service in last 6 months		43 votes (7%)
I'm usually in credit – GREAT service in last 6 months		545 votes (83%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (0%)
I'm usually overdrawn – OK service in last 6 months		7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		42 votes (6%)

Halifax (308 votes)

I'm usually in credit – POOR service in last 6 months		44 votes (14%)
I'm usually in credit – OK service in last 6 months		124 votes (40%)
I'm usually in credit – GREAT service in last 6 months		121 votes (39%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (2%)
I'm usually overdrawn – OK service in last 6 months		9 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (1%)

HSBC (290 votes)

I'm usually in credit – POOR service in last 6 months		44 votes (15%)
I'm usually in credit – OK service in last 6 months		109 votes (38%)
I'm usually in credit – GREAT service in last 6 months		116 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (2%)
I'm usually overdrawn – OK service in last 6 months		8 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (2%)

Lloyds (334 votes)

I'm usually in credit – POOR service in last 6 months		36 votes (11%)
I'm usually in credit – OK service in last 6 months		124 votes (37%)
I'm usually in credit – GREAT service in last 6 months		144 votes (43%)
I'm usually overdrawn – POOR service in last 6 months		14 votes (4%)
I'm usually overdrawn – OK service in last 6 months		11 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		5 votes (1%)

M&S Bank (59 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (7%)
I'm usually in credit – OK service in last 6 months		19 votes (32%)
I'm usually in credit – GREAT service in last 6 months		31 votes (53%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (3%)

Metro Bank (37 votes)

I'm usually in credit – POOR service in last 6 months		5 votes (14%)
I'm usually in credit – OK service in last 6 months		5 votes (14%)
I'm usually in credit – GREAT service in last 6 months		24 votes (65%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (8%)

Monzo (99 votes)

I'm usually in credit – POOR service in last 6 months		0 votes (0%)
I'm usually in credit – OK service in last 6 months		3 votes (3%)
I'm usually in credit – GREAT service in last 6 months		93 votes (94%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (3%)

Nationwide Building Society (724 votes)

I'm usually in credit – POOR service in last 6 months		43 votes (6%)
I'm usually in credit – OK service in last 6 months		145 votes (20%)
I'm usually in credit – GREAT service in last 6 months		509 votes (70%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (0%)
I'm usually overdrawn – OK service in last 6 months		8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		16 votes (2%)

NatWest (358 votes)

I'm usually in credit – POOR service in last 6 months		58 votes (16%)
I'm usually in credit – OK service in last 6 months		128 votes (36%)
I'm usually in credit – GREAT service in last 6 months		144 votes (40%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (2%)
I'm usually overdrawn – OK service in last 6 months		13 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		9 votes (3%)

Royal Bank of Scotland (112 votes)

I'm usually in credit – POOR service in last 6 months		40 votes (36%)
I'm usually in credit – OK service in last 6 months		34 votes (30%)
I'm usually in credit – GREAT service in last 6 months		30 votes (27%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		4 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (3%)

Santander (804 votes)

I'm usually in credit – POOR service in last 6 months		45 votes (6%)
I'm usually in credit – OK service in last 6 months		249 votes (31%)
I'm usually in credit – GREAT service in last 6 months		481 votes (60%)
I'm usually overdrawn – POOR service in last 6 months		8 votes (1%)
I'm usually overdrawn – OK service in last 6 months		13 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		8 votes (1%)

Smile (39 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (8%)
I'm usually in credit – OK service in last 6 months		7 votes (18%)
I'm usually in credit – GREAT service in last 6 months		28 votes (72%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (3%)

Starling (89 votes)

I’m usually in credit – POOR service in last 6 months		7 votes (8%)
I’m usually in credit – OK service in last 6 months		7 votes (8%)
I’m usually in credit – GREAT service in last 6 months		67 votes (75%)
I’m usually overdrawn – POOR service in last 6 months		0 votes (0%)
I’m usually overdrawn – OK service in last 6 months		1 votes (1%)
I’m usually overdrawn – GREAT service in last 6 months		7 votes (8%)

Tesco Bank (79 votes)

I'm usually in credit – POOR service in last 6 months		5 votes (6%)
I'm usually in credit – OK service in last 6 months		22 votes (28%)
I'm usually in credit – GREAT service in last 6 months		49 votes (62%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (3%)

TSB (339 votes)

I'm usually in credit – POOR service in last 6 months		158 votes (47%)
I'm usually in credit – OK service in last 6 months		92 votes (27%)
I'm usually in credit – GREAT service in last 6 months		78 votes (23%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (3%)
I'm usually overdrawn – OK service in last 6 months		2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Ulster Bank (13 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (15%)
I'm usually in credit – OK service in last 6 months		6 votes (46%)
I'm usually in credit – GREAT service in last 6 months		4 votes (31%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (8%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Virgin Money (37 votes)

I'm usually in credit – POOR service in last 6 months		6 votes (16%)
I'm usually in credit – OK service in last 6 months		13 votes (35%)
I'm usually in credit – GREAT service in last 6 months		18 votes (49%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Yorkshire Bank (63 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (14%)
I'm usually in credit – OK service in last 6 months		20 votes (32%)
I'm usually in credit – GREAT service in last 6 months		29 votes (46%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (5%)

Your local credit union (17 votes)

I'm usually in credit – POOR service in last 6 months		0 votes (0%)
I'm usually in credit – OK service in last 6 months		3 votes (18%)
I'm usually in credit – GREAT service in last 6 months		11 votes (65%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (12%)

I don't have a current account or I don't have a current account with one of the providers listed above (40 votes)

		40 votes (100%)

                   4,997 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.