When did you last use your bank branch?

2 April 2018

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Whether it's down to customer behaviour, cost-cutting or both, banks are closing branches left, right and centre. This year alone, RBS/NatWest is to close 259 across the country - a quarter of its network. So this week, we wanted to know when you last used your main bank's branch. We last did this poll a year ago, so let's see if things have changed. Please select ONE option under the relevant category.

Whether it's down to customer behaviour, cost-cutting or both, banks are closing branches left, right and centre. This year alone, RBS/NatWest is to close 259 across the country - a quarter of its network.

So this week, we wanted to know when you last used your main bank's branch. We last did this poll a year ago, so let's see if things have changed.

Please select ONE option under the relevant category.

Results

I'm male aged under 25 (275 votes)

Within the last week		42 votes (15%)
Within the last month		56 votes (20%)
Within the last three months		56 votes (20%)
Within the last year		80 votes (29%)
Within the last five years		29 votes (11%)
More than five years ago		5 votes (2%)
My bank doesn't have branches		6 votes (2%)
I don't have a bank account		1 votes (0%)

I'm female aged under 25 (167 votes)

Within the last week		29 votes (17%)
Within the last month		26 votes (16%)
Within the last three months		45 votes (27%)
Within the last year		45 votes (27%)
Within the last five years		17 votes (10%)
More than five years ago		2 votes (1%)
My bank doesn't have branches		2 votes (1%)
I don't have a bank account		1 votes (1%)

I'm male aged 25 to 34 (895 votes)

Within the last week		123 votes (14%)
Within the last month		148 votes (17%)
Within the last three months		197 votes (22%)
Within the last year		236 votes (26%)
Within the last five years		129 votes (14%)
More than five years ago		29 votes (3%)
My bank doesn't have branches		33 votes (4%)
I don't have a bank account		0 votes (0%)

I'm female aged 25 to 34 (552 votes)

Within the last week		80 votes (14%)
Within the last month		101 votes (18%)
Within the last three months		110 votes (20%)
Within the last year		166 votes (30%)
Within the last five years		71 votes (13%)
More than five years ago		7 votes (1%)
My bank doesn't have branches		17 votes (3%)
I don't have a bank account		0 votes (0%)

I'm male aged 35 to 49 (1167 votes)

More than five years ago		76 votes (7%)
My bank doesn't have branches		65 votes (6%)
I don't have a bank account		0 votes (0%)
Within the last week		181 votes (16%)
Within the last month		219 votes (19%)
Within the last three months		220 votes (19%)
Within the last year		241 votes (21%)
Within the last five years		165 votes (14%)

I'm female aged 35 to 49 (1016 votes)

Within the last week		263 votes (26%)
Within the last month		234 votes (23%)
Within the last three months		170 votes (17%)
Within the last year		192 votes (19%)
Within the last five years		81 votes (8%)
More than five years ago		32 votes (3%)
My bank doesn't have branches		43 votes (4%)
I don't have a bank account		1 votes (0%)

I'm male aged 50 to 64 (1350 votes)

Within the last week		357 votes (26%)
Within the last month		295 votes (22%)
Within the last three months		198 votes (15%)
Within the last year		229 votes (17%)
Within the last five years		129 votes (10%)
More than five years ago		91 votes (7%)
My bank doesn't have branches		51 votes (4%)
I don't have a bank account		0 votes (0%)

I'm female aged 50 to 64 (1921 votes)

Within the last week		728 votes (38%)
Within the last month		490 votes (26%)
Within the last three months		220 votes (11%)
Within the last year		228 votes (12%)
Within the last five years		126 votes (7%)
More than five years ago		68 votes (4%)
My bank doesn't have branches		61 votes (3%)
I don't have a bank account		0 votes (0%)

I'm male aged 65+ (1320 votes)

Within the last week		496 votes (38%)
Within the last month		290 votes (22%)
Within the last three months		156 votes (12%)
Within the last year		153 votes (12%)
Within the last five years		120 votes (9%)
More than five years ago		66 votes (5%)
My bank doesn't have branches		36 votes (3%)
I don't have a bank account		3 votes (0%)

I'm female aged 65+ (1238 votes)

Within the last week		553 votes (45%)
Within the last month		340 votes (27%)
Within the last three months		101 votes (8%)
Within the last year		115 votes (9%)
Within the last five years		73 votes (6%)
More than five years ago		30 votes (2%)
My bank doesn't have branches		25 votes (2%)
I don't have a bank account		1 votes (0%)

                   9,901 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.