Parcel delivery firms: which are the best and worst?

Parcel delivery firms: which are the best and worst?

Now the festive season is over, Santa finally has the chance to rest – yet for parcel delivery firms (which helped), it's business as usual.

Over the past few years, we've heard a variety of horror stories, ranging from no-shows to mis-delivered parcels and even items being left in the bin.

So it's time for our seventh annual poll to sort the good guys from the bad…

Please rate your experience with each of these firms DURING THE LAST YEAR (don't rate if you haven't experienced their services).

Results

Amazon Logistics (not always used by Amazon) (4819 votes)
Great 2482 votes (52%)
OK 1879 votes (39%)
Poor 458 votes (10%)
APC Overnight (870 votes)
Great 283 votes (33%)
OK 401 votes (46%)
Poor 186 votes (21%)
CitySprint (531 votes)
Great 71 votes (13%)
OK 273 votes (51%)
Poor 187 votes (35%)
CollectPlus (2633 votes)
Great 1601 votes (61%)
OK 802 votes (30%)
Poor 230 votes (9%)
DHL (3983 votes)
Great 1639 votes (41%)
OK 1839 votes (46%)
Poor 505 votes (13%)
DPD (6241 votes)
Great 3948 votes (63%)
OK 1619 votes (26%)
Poor 674 votes (11%)
DPD Local (formerly Interlink Express) (2249 votes)
Great 1268 votes (56%)
OK 629 votes (28%)
Poor 352 votes (16%)
DX (928 votes)
Great 193 votes (21%)
OK 415 votes (45%)
Poor 320 votes (34%)
FedEx UK (1868 votes)
Great 757 votes (41%)
OK 837 votes (45%)
Poor 274 votes (15%)
Hermes/MyHermes (7883 votes)
Great 2258 votes (29%)
OK 1919 votes (24%)
Poor 3706 votes (47%)
Ipostparcels (503 votes)
Great 64 votes (13%)
OK 226 votes (45%)
Poor 213 votes (42%)
Parcelforce Worldwide (3808 votes)
Great 1580 votes (41%)
OK 1630 votes (43%)
Poor 598 votes (16%)
Royal Mail (7777 votes)
Great 4301 votes (55%)
OK 2808 votes (36%)
Poor 668 votes (9%)
TNT (1173 votes)
Great 271 votes (23%)
OK 641 votes (55%)
Poor 261 votes (22%)
UK Mail (1950 votes)
Great 560 votes (29%)
OK 1011 votes (52%)
Poor 379 votes (19%)
UPS (2750 votes)
Great 1164 votes (42%)
OK 1143 votes (42%)
Poor 443 votes (16%)
Yodel (5608 votes)
Great 1200 votes (21%)
OK 1806 votes (32%)
Poor 2602 votes (46%)
Private courier/local independent courier (646 votes)
Great 271 votes (42%)
OK 276 votes (43%)
Poor 99 votes (15%)
Never used a delivery firm
    33 votes
Had deliveries, but don't know which firm (180 votes)
  180 votes (100%)

           9,475 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.