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Yodel tops list of WORST parcel delivery firms (again)

By Martin Lewis

27 January 2017

MONEYSAVINGEXPERT.COM

Cutting your costs, fighting your corner

Under embargo for 00.01 Friday 27 January 2017

 

Yodel tops list of WORST parcel delivery firms (again)

It’s time to refuse to buy from firms that employ crap delivery services

 

Brits have voted for the UK’s best and worst parcel delivery companies of 2016 in MoneySavingExpert.com’s annual poll of over 11,000 consumers. In its fourth year, the survey was done at the end of the Christmas period and found Yodel and City Sprint didn’t deliver the goods, while DPD provided a much better performance when it came to dropping off parcels – topping the rankings every single year.

It’s poor form for Yodel, which was ranked third-worst in the last two years and has now hit the top spot with 57% of users rating their experience of the company as ‘poor’. Just 18% said they received ‘great’ service from the firm, a worse performance than last year when it received 21%.

The four best-performing companies are the same as last year, with Royal Mail Parcels just snatching back second-place from Collect Plus. A massive 71% of DPD customers said their experience was ‘great’, compared with second-place Royal Mail Parcels at 49%. Collect Plus, part-owned by Yodel, scored 47% for ‘great’ service.

Martin Lewis, founder of MoneySavingExpert.com, says: “We live in the age of delivery, yet service levels from some firms are dire. They don’t ring the doorbell, parcels are misdelivered, they’re left in bins or under cars – and it leaves many grinding their teeth in frustration.

“Part of the problem is that we usually have no choice about the delivery firm used, as the retailer we buy from decides it. Worse, we have no relationship with the delivery firm as the retailer is their employer.

“I was once booed by a conference of senior retail-company bigwigs when I told them that I hoped they suffered brand damage if the firms they chose to do deliveries messed up.

“Yet this is important. If you have had an abominable delivery service, complain to the retailer and make sure they know – hopefully they can rectify the situation. And make them justify why they use firms with dire reputations. If they won’t do it, then we must vote with our pockets and stop buying online from firms that use crap delivery services.”

 

Parcel firms ranked from worst to best as voted by MSE users

2016 rank

Delivery company

‘Great’

‘OK’

‘Poor’

2015 rank

1 ↑

Yodel

18%

25%

57%

3

2 ↑

City Sprint

13%

51%

37%

5

3 ↓

iPost Parcels

16%

48%

36%

1

4 ↓

DX

18%

46%

36%

2

5 ↑

Hermes/myHermes

30%

29%

42%

7

6 –

APC

20%

54%

25%

6

7 ↓

UK Mail

25%

47%

29%

4

8 –

TNT

24%

52%

23%

8

9 –

Interlink

32%

48%

20%

=9

10 ↑

FedEx UK

39%

47%

13%

=11

11 –

Parcelforce

41%

46%

13%

=11

=12 ↓

DHL

41%

49%

11%

=11

=12 ↓

Amazon Logistics (i)

46%

39%

15%

=9

14 –

UPS

47%

38%

16%

14

15 ↑

Collect Plus

47%

42%

11%

16

16 ↓

Royal Mail Parcels

49%

40%

11%

15

17 –

DPD

71%

19%

9%

17

Order calculated by 0 points per percentage point for ‘poor’, 1 for ‘OK’ and 2 for ‘great’, and firms rated from worst to best. Percentages may not hit 100% due to rounding. 11,354 people voted – they could vote for more than one firm. (i) Not always used by Amazon.

 

For full details on your rights and how to fight back, see our Delivery Rights guide.

For more comments, please contact:

Katie Watts

Tel: 020 3150 1594

Mob: 07875 415 378
katie.watts@moneysavingexpert.com

 

About MoneySavingExpert.com: MoneySavingExpert.com is dedicated to cutting consumers’ bills and fighting their corner. The free-to-use consumer finance help resource aims to show people how to save money on anything and everything, and campaigns for financial justice. Set up in 2003 for just £100, its free-to-use, ethical stance quickly made it the UK’s biggest independent money website, according to internet ranking site Alexa.com, and the number one ‘Business and Finance – Business Information’ site, according to Hitwise. It has more than 12 million people opted-in to receive the weekly Martin’s Money Tips email, and more than 14 million unique monthly site users who visit more than 24 million times a month. In September 2012, it joined the MoneySupermarket.com Group PLC.

 

About Martin Lewis: Martin Lewis OBE, Money Saving Expert, is the journalist and consumer campaigner who created MoneySavingExpert.com, the UK’s biggest money website. He’s the UK’s most internet-searched man, Citizens Advice’s Consumer Champion of the Year, and has spearheaded major financial justice campaigns including bank charges reclaiming (over six million template letters downloaded) and PPI reclaiming (over five million) and a successful large-scale campaign to get financial education in schools. He has his own prime-time ITV programme, The Martin Lewis Money Show, as well as regular slots as resident expert on Good Morning Britain, This Morning and Radio 5 Live, among others. He was appointed OBE in the Queen’s Birthday Honours in June 2014.

 

 

 

 

 

 

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