Clare Casalis

Energy & Utilities Analyst

Latest from Clare Casalis

Government announces £1 billion investment in energy efficient home improvements – but do you qualify for them?

Government announces £1 billion investment in energy efficient home improvements – but do you qualify for them?

Over 400,000 more homes could get access to energy efficiency improvements, such as loft or wall insulation.

8 September 2023

Martin Lewis: What the Energy Price Cap change means for you

Martin Lewis: What the Energy Price Cap change means for you

Energy regulator Ofgem has this morning announced the new Energy Price Cap and, as expected, it's set to drop significantly. From Saturday 1 July, it'll fall to £2,074 a year for a typical household, 17% lower than the current Energy Price Guarantee (EPG) level.

25 August 2023

Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening

Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.

13 July 2023

Lycamobile has switched customers from the O2 network to EE's – here's what you need to know

Lycamobile has switched customers from the O2 network to EE's – here's what you need to know

No-frills mobile operator Lycamobile has started switching customers from O2 to EE, seemingly without telling them ahead of time. Here's what you need to know

4 July 2023

Martin Lewis: Existing customer-only energy deals should be published for all to see

Martin Lewis: Existing customer-only energy deals should be published for all to see

MoneySavingExpert founder Martin Lewis is today writing to the boss of energy regulator Ofgem urging him to ask all suppliers to publish existing customer-only tariff info, to make it easier for households to understand if a fixed deal is worth switching to.

19 June 2023

Two million Shell energy and broadband customers could be affected as businesses are put up for sale - what it means for you

Two million Shell energy and broadband customers could be affected as businesses are put up for sale - what it means for you

Millions of Shell broadband and energy customers could be moved to a new provider in future as the supplier has announced plans to sell these parts of its business following a "strategic review" – though there's no immediate change to your services and you should keep paying your bills as normal.

6 June 2023

EE to charge pay-as-you-go customers for roaming in Europe from today – here's what it means for you

EE to charge pay-as-you-go customers for roaming in Europe from today – here's what it means for you

EE is to start charging all pay-as-you-go customers to use their mobiles in Europe from today.

6 June 2023

Good Energy and Ovo Energy to refund 18,000 households after overcharging them - here's what you need to know

Good Energy and Ovo Energy to refund 18,000 households after overcharging them - here's what you need to know

Around 18,000 Good Energy and Ovo Energy customers have been, or are to be, refunded and offered compensation after the energy firms were found to have charged some users more than the maximum rates allowed.

18 May 2023

On heating oil or LPG but not got your £200 payment yet? You can now apply

On heating oil or LPG but not got your £200 payment yet? You can now apply

Around two million people across the UK use fuels such as heating oil, liquefied petroleum gas, coal or biomass to heat their homes.

12 April 2023

Ovo launches one-year fixed tariff – Martin Lewis gives his quick analysis on if it's worth considering

Ovo launches one-year fixed tariff – Martin Lewis gives his quick analysis on if it's worth considering

Almost every household has been charged the same price for their energy over the last year under the Energy Price Cap (EPC) and the Energy Price Guarantee (EPG), with no cheaper fixed deals to switch to. That has now changed, with Ovo launching a one-year fix for existing customers that undercuts the EPG level of £2,500 a year.

27 March 2023

State pensions could rise 10.1% from April as Prime Minister 'committed' to the triple lock - though no certainty over benefits rise

State pensions could rise 10.1% from April as Prime Minister 'committed' to the triple lock - though no certainty over benefits rise

Millions claiming the state pension or benefits could receive a 10.1% increase in payments from April next year. However, the Government has yet to confirm whether this will be the case or whether pension and benefit payments will rise by a different amount.

25 October 2022

Safe Hands customer? Here are your latest refund and funeral plan rights

Safe Hands customer? Here are your latest refund and funeral plan rights

If you're one of the 46,000 Safe Hands customers left in the lurch after the funeral provider went bust in March - and you can't get a refund from your card firm - you'll need to contact Safe Hands' administrator to get your money back - though you'll only receive up to 20% of what you're owed. You also need to consider alternative funeral arrangements as Safe Hands' plans will not be honoured from November.

14 October 2022

Warning: Taken time off work to look after kids? You could be owed state pension – here's how to check and claim

Warning: Taken time off work to look after kids? You could be owed state pension – here's how to check and claim

If you stayed at home to care for family, as far back as 1978, your national insurance record may have been hit with errors that could see you missing out on £1,000s in state pension payments. Below we explain how to check and claim.

1 September 2022

Buying a prepaid funeral plan? You now have more protection after regulator intervenes

Buying a prepaid funeral plan? You now have more protection after regulator intervenes

From today, all prepaid funeral plans in the UK will be policed by the financial regulator – meaning you'll be protected if you buy a plan from an authorised firm and it later goes bust.

29 July 2022

Funeral plan provider Safe Hands has gone into administration – what to do now if you have a prepaid plan with Safe Hands or others

Funeral plan provider Safe Hands has gone into administration – what to do now if you have a prepaid plan with Safe Hands or others

Safe Hands, a prepaid funeral plan provider, has fallen into administration leaving thousands of customers worried about what to do next and concerns growing that other companies will follow suit. Here's what it means for you, as well as information on providers to beware buying plans from presently.

28 July 2022

Accessing your pension for the first time or transferring it? You'll now be offered a free Pension Wise guidance session

Accessing your pension for the first time or transferring it? You'll now be offered a free Pension Wise guidance session

If you’re aged 55 or over and have a UK-based workplace or private pension pot that you've paid into that you want to access for the first time or transfer elsewhere, you must now be offered guidance from the free impartial Government service, Pension Wise.

1 June 2022