Emily White

Senior News & Investigations Reporter

Emily has over six years of experience in journalism, starting her career as a local news reporter in 2018 before joining MSE in May 2021. She has tackled a range of critical topics at MSE, including consumer rights, energy, debt, and financial regulation.

Some of Emily's biggest stories include Ryanair's barring of customers who received Covid refunds, the shutdown of tax rebate firm Tax Credits Ltd for forgery, and discrepancies in the Warm Home Discount scheme. These stories have been covered by some of the UK's biggest newspaper outlets, including the Daily Mirror, the Daily Express, The Sun and The Guardian.

Emily has earned several award wins and nominations, including winning the Rising Star of the Year Award at the Headline Money Awards in 2023 and being shortlisted for the Wincott Foundation's Personal Finance Journalist of the Year Award alongside MSE founder Martin Lewis. In 2022, she also won an MHP's 30Under30 Young Journalist Award in the Personal Finance category.

Outside of journalism, Emily is passionate about writing plays and short fiction, and enjoys hiking, running, and reading.

Latest from Emily White

PCR Covid test providers have been told by the Competition and Markets Authority (CMA) to clean up their practices amid concerns they may be breaking consumer law. An open letter has been written by the watchdog identifying a number of "harmful" practices, which it says it will further investigate.

23 September 2021

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Almost half (47%) of MoneySavers prefer to contact customer services via phone, a new MoneySavingExpert.com poll has found. However, this varies greatly by age, with most younger respondents (aged 49 and under) preferring to use Live Chat services over phone.

21 September 2021

Six Covid-19 test providers have formed a new body called the 'Laboratory and Testing Industry Organisation (LTIO)', in a bid to represent and self-regulate testing firms. Members will need to follow a code of conduct and have decent customer service reviews. It comes after the competition watchdog launched a review into the industry amid concerns over misleading prices and unfair practices.

19 September 2021

Teletext Holidays and its sister company Alpharooms have agreed to refund £7 million to thousands of customers still waiting to get their money back after their package holidays were cancelled due to the coronavirus crisis. Here's how to make a claim.

15 September 2021

PFP Energy, a gas and electricity supplier that has around 80,000 household customers, and small energy supplier MoneyPlus Energy, which has around 9,000 household customers, have today ceased trading. But your energy supply won't be affected. Here's everything you need to know.

12 September 2021

Certain financial services providers will have to prove they are authorised by the financial regulator before advertising on Google from today (6 September). It's an effort by the search engine to tackle online fraud, but the new policy doesn't apply to ads for cryptocurrency or debt services and there are some other exclusions.

5 September 2021

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Motorists paying for fuel at many self-service pumps face having up to £100 on their debit or credit card temporarily "reserved" while they fill up, to make sure they can afford the petrol or diesel. While people will naturally spend some of that £100, many report waiting days for the unspent portion to be returned, which could leave them struggling to pay for bills in the meantime.

23 August 2021

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The competition watchdog has announced plans to review the PCR travel tests market amid concerns that the price, reliability and quality of service provided could be creating a barrier for families wanting to travel abroad. A response will be provided by the Competition and Markets Authority within the next month.

11 August 2021

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More than eight in ten dog owners say they spend over £500/yr on their pooch compared with just over half of cat owners who spend the same, a new MoneySavingExpert.com poll has found. Meanwhile, almost half (46%) of dog owners spend more than £1,250 a year on their furry friend, compared to just 15% of cat owners who spend the same.

10 August 2021

Tesco Bank is temporarily declining requests from some existing customers to switch their current account to a new provider. The supermarket giant says it's struggling after being inundated with requests to switch following its announcement last month to close all of its 213,000 current accounts by 30 November 2021.

9 August 2021

Anyone with a piggybank, money jar or even a sofa (that may have cash down it) should check for old coins and notes. It comes as new stats reveal there's at least £1.4 billion in old paper £5 and £10 notes, and old £1 coins out there. Here's what to look for and how to make this cash spendable again.

2 August 2021

The government's Online Safety Bill is "doomed to fail" and will leave millions of internet users in danger of losing money and/ or sensitive information if it does not include protection from paid-for scam adverts, warn campaigners including MoneySavingExpert.com founder Martin Lewis.

28 July 2021

Virgin Mobile is to close down its pay-as-you-go (PAYG) services from January 2022 in a move that impacts 123,000 customers. Here's what it means for your plan, mobile number, and unused credit.

26 July 2021

Plans for bailiffs in England and Wales to be self-regulated have been put forward by the Centre for Social Justice in a bid to better protect people in debt. But Martin Lewis, founder of MoneySavingExpert.com, warns that the industry-funded body doesn't go far enough, saying that every bailiff firm needs to be "tightly and independently" regulated.

25 July 2021

Royal Mail has warned that households in 10 areas of England, including Blackpool and Worthing, could face delays to to both parcel and letter deliveries as staff members have been forced to self-isolate due to Covid-19. Here's what you need to know and what you can do if you're facing delays.

21 July 2021

The legal process for people to nominate a trusted friend or relative to look after their affairs if they lose the capacity to do so could be made quicker, simpler and easier to access under new Government proposals.

20 July 2021