Isabelle Walker

Money Features Writer

Isabelle Walker is a Writer on the Money Features team, she looks after all our content related to benefits, reclaim rights, pensions, credit scoring, and assists with MSE’s work on car finance redress. She also recently published MSE’s guide to the government’s new Making Tax Digital system.

Before joining MSE in November 2025, Isabelle worked at an international membership organisation for lawyers covering stories related to human rights, technology, and press freedom. In her spare time, Isabelle likes to read, practice yoga, and cook elaborate recipes (and eat the results).

Latest from Isabelle Walker

Excess bank charges are no longer such an issue as many banks aren't charging fees for going over your overdraft limit any more. Yet many people in financial hardship can still reclaim past charges worth up to £100s – joining the £1bn already repaid. This guide runs through whether you might be eligible, how much you could get back and how to make a reclaim, including free template letters.

16 June 2026

There's valuable hidden protection on credit, debit and charge cards, called 'chargeback'. If you don't receive the goods or services you paid for, and the retailer is refusing to refund, you may still be able to get your money back – so knowing when you can use chargeback is vital. Here are all the ins and outs, including a free template letter.

15 June 2026

An ever-growing number of retailers now encourage customers to pay via PayPal, but if you're doing it on a credit card – for items that cost more than £100 – you could be missing out on valuable extra protection. That's because using PayPal, as well as other 'new forms' of payment like buy now, pay later, can scupper your Section 75 rights. This short guide runs through how to make sure you don’t lose out when shopping online.

15 June 2026

Checking your credit report is in good shape is VITAL if you want to get a mortgage, credit card, loan and much more. And with the cost of living eating into people's budgets and perceived 'affordability' for credit, having a good history has only grown in importance. Thankfully, there's no need to pay to access your credit report. In fact, some newbies can even earn money for doing so. Here's how to check your credit reports.

15 June 2026

Managing finances for vulnerable individuals who cannot handle their own banking or benefits can be challenging. There are two main options: appointeeship – which is benefits specific – or obtaining power of attorney – which gives you the ability to manage someone’s financial affairs more broadly. We’ll break down both options, including how to apply for each.

15 June 2026

9 June 2026

If you have a problem with a regulated financial company that the firm won't resolve, you can complain to the Financial Ombudsman Service. It's a free dispute resolution service, which can order firms to pay you compensation. This guide runs through everything you need to know about how it works and how to submit a complaint.

9 June 2026

There are millions of carers in the UK on low or no pay, with many of them missing out on vital help in the form of Carer's Allowance or Carer's Credit. If you care for someone for at least 20 hours a week, you could boost your State Pension by £1,000s or even be entitled to nearly £4,000 a year. This guide takes you through how to check and apply.

2 June 2026

Attendance Allowance is one of the most underclaimed benefits, with as many as 1.1 million missing out on up to £5.2 BILLION a year, according to estimates from MoneySavingExpert and Policy in Practice. If you're aged 66+ and need help with daily living due to illness or disability, check if you're due up to as much as £5,740 a year...

2 June 2026

20 May 2026

If you're retired and have income less than £227 a week as an individual, or £346 a week as a couple, you may be due £1,000s a year in Pension Credit. Plus, it then entitles you to a whole raft of other benefits. Yet, up to £1.5 billion of pension credit is unclaimed by up to 800,000 eligible households. Here's how to check if you qualify and how to claim.

18 May 2026

The State Pension was increased by 4.1% in April 2025. Most of us will receive some State Pension from the Government when we retire, but it's a complicated system, so understanding what you're entitled to is important. This guide will explain:

12 May 2026

5 May 2026

Older lady sitting on sofa with coffee and working on laptop

17 April 2026

Many who think they're on minimum wage are actually being paid LESS than they should be. And it can happen to anyone – Easyjet, Greggs & Moss Bros are among 500+ firms that've got it wrong in the past and have underpaid staff. This guide explains what minimum wage is, what it covers, why you might've been underpaid and what to do about it.

7 April 2026