Isabelle Walker

Money Features Writer

Isabelle Walker is a Writer on the Money Features team, she looks after all our content related to benefits, reclaim rights, pensions, credit scoring, and assists with MSE’s work on car finance redress. She also recently published MSE’s guide to the government’s new Making Tax Digital system.

Before joining MSE in November 2025, Isabelle worked at an international membership organisation for lawyers covering stories related to human rights, technology, and press freedom. In her spare time, Isabelle likes to read, practice yoga, and cook elaborate recipes (and eat the results).

Latest from Isabelle Walker

If you have a problem with a regulated financial company that the firm won't resolve, you can complain to the Financial Ombudsman Service. It's a free dispute resolution service, which can order firms to pay you compensation. This guide runs through everything you need to know about how it works and how to submit a complaint.

28 July 2026

Section 75 is your secret financial superhero – buy something costing more than £100 and less than £30,000 on your credit card, and your card company has a LEGAL responsibility to come to the rescue if there's a problem. So if something you've paid for has turned up broken or faulty, or perhaps didn't arrive at all, you may be able to get your money back through a Section 75 claim. And we've a free tool to make it easy.

21 July 2026

There's valuable hidden protection on credit, debit and charge cards, called 'chargeback'. If you don't receive the goods or services you paid for, and the retailer is refusing to refund, you may still be able to get your money back – so knowing when you can use chargeback is vital. Here are all the ins and outs, including a free template letter.

21 July 2026

Millions of people use buy now, pay later firms such as Klarna and Clearpay when shopping online or in store. Managed correctly, they can be a cheap and quick way of accessing credit. But research shows many users aren't aware that if something goes wrong, you face late fees and, increasingly, marks on your credit file. This guide takes you through how buy now, pay later works and what to look out for.

15 July 2026

14 July 2026

The State Pension was increased by 4.1% in April 2025. Most of us will receive some State Pension from the Government when we retire, but it's a complicated system, so understanding what you're entitled to is important. This guide will explain:

14 July 2026

If you're retired and have income less than £227 a week as an individual, or £346 a week as a couple, you may be due £1,000s a year in Pension Credit. Plus, it then entitles you to a whole raft of other benefits. Yet, up to £1.5 billion of pension credit is unclaimed by up to 800,000 eligible households. Here's how to check if you qualify and how to claim.

14 July 2026

There are millions of carers in the UK on low or no pay, with many of them missing out on vital help in the form of Carer's Allowance or Carer's Credit. If you care for someone for at least 20 hours a week, you could boost your State Pension by £1,000s or even be entitled to nearly £4,000 a year. This guide takes you through how to check and apply.

14 July 2026

If you wear a uniform at work and have to wash, repair or replace it yourself, you may be able to reclaim £100s of tax for up to five years of expenses. You can reclaim whether it's just a branded T-shirt or if you're a fully uniformed pilot, police officer or nurse. Do not pay a claims firm, as their charges can eat up most of what you're due, or even leave you out of pocket – do it yourself for FREE.

23 June 2026

Reclaim mis-sold guarantor loans for free

In the past few years guarantor loans have been widely mis-sold, with affordability and lack of proper credit checks being particular issues. In this guide we'll run you through what counts as mis-selling and how to make a reclaim.

22 June 2026

Do I need parcel protection insurance for sending parcels?

Consumers lose £670 MILLION to parcel delivery problems every year, according to Citizens Advice. Yet paying for parcel protection insurance is NOT the no-brainer it seems, as your consumer rights give you protection for free. This guide explains your rights, and how to complain and (hopefully) get compensation if your parcel's lost, damaged, or stolen.

22 June 2026

Excess bank charges are no longer such an issue as many banks aren't charging fees for going over your overdraft limit any more. Yet many people in financial hardship can still reclaim past charges worth up to £100s – joining the £1bn already repaid. This guide runs through whether you might be eligible, how much you could get back and how to make a reclaim, including free template letters.

16 June 2026

15 June 2026

An ever-growing number of retailers now encourage customers to pay via PayPal, but if you're doing it on a credit card – for items that cost more than £100 – you could be missing out on valuable extra protection. That's because using PayPal, as well as other 'new forms' of payment like buy now, pay later, can scupper your Section 75 rights. This short guide runs through how to make sure you don’t lose out when shopping online.

15 June 2026

Checking your credit report is in good shape is VITAL if you want to get a mortgage, credit card, loan and much more. And with the cost of living eating into people's budgets and perceived 'affordability' for credit, having a good history has only grown in importance. Thankfully, there's no need to pay to access your credit report. In fact, some newbies can even earn money for doing so. Here's how to check your credit reports.

15 June 2026