It looks like an innocuous set of digits, but your tax code has a critical impact on your finances as it tells your employer how much tax to take. Millions of people have been hit by errors, some are due £1,000s back.
This guide includes the Tax Code Calculator to ensure you're on the right tax code, and how to reclaim overpaid tax back. And for those who've underpaid, it explains what you can do if they want you to pay it back.
In this guide
Thanks to Tony Tesciuba (Tesciuba Ltd) & Matthew Brown (Chartered Inst of Taxation) for feedback/suggestions. Every effort's been made to ensure accuracy, yet this guide isn't authorised, tailored tax advice (get help here). We can't take responsibility nor accept liability for damage or losses; you use the info at your own risk.
Who has a tax code?
Full or part time employees
Those receiving a private pension
Therefore this guide's for you!
Anyone self-employed or unemployed
Receiving ONLY a state pension
Therefore this guide won't help!
What's a tax code?
On the face of it, a tax code is a dull and harmless series of numbers and letters - 944L, BR and K497 are just some examples.
But these hieroglyphics are used by your employer to calculate the amount of tax that should be deducted from your wages or pension BEFORE they hit your bank account.
Therefore if you pay tax through PAYE, then the tax code tells your employer or pension provider what it should take - and even small errors can lead to mistakes of £100s.
So the aim here is to find your tax code and decipher what it means, to see if it's correct. Don't worry, we'll take you through it simply.
Then you can punch it into our unique tax code calculator which will give you a steer on whether you may have over- or underpaid. Finally, and most importantly, the guide will explain step-by-step what to do about it...
Why so many mistakes?
In summer 2010, errors started coming to light and, so far, 17 MILLION mistakes for tax years between 2003/04 and 2010/11 have been uncovered by HMRC. These include the 3.5 million due rebates and 1.6 million who face shock demands, announced in May 2012, see MSE News. As of then, 5 MILLION old errors still needed rectifying too.
This all resulted from a new computer system, introduced across UK tax offices in 2009, that spotted many people had been on the wrong code, potentially for years. A big contributing factor was employers not passing on the right documents when staff changed jobs. This put 'dirty data' in the system, which HMRC is now trying to clear up.
Commentators pointed the finger at HMRC, though many tax nerds dispute this, saying the computer system revealed errors, it didn't create them. Current employers can only use the tax code they are told to; the key is having correct info flowing through the system.
How likely is this to affect me?
The errors are indiscriminate but some groups of people are still likely to be more affected than others. Your feathers should be particularly ruffled - and you should take action quick - if one of the following situations has applied to you in the recent past.
- Have you changed jobs? The tax system can incorrectly assume you have two jobs if your former employer hasn't let HMRC know you've moved on.
- Do you have more than one income? If you've been earning money from more than one source (eg, you have a second job), then you could be taxed incorrectly on a chunk of your earnings.
- Do you get employee benefits? If part of your salary is made up of company benefits such as a company car or medical insurance, it's possible you're being taxed wrongly on these benefits.
- Are you over 65? Tax allowances and codes for the over 65s have been particularly troublesome, as personal allowances change substantially if you're in this age group.
- Just started your first job? Younger folk embarking on first jobs in the middle of a tax year can easily be shunted onto the wrong code. Never assume the amount you receive in the first few pay packets is correct.
- Do you have more than one pension/have you recently retired? If you receive money from more than one pension source, have retired in the last couple of years or have recently started to receive the state pension, you could have been taxed incorrectly.
Important! Have you changed address and not told HMRC?
If you've moved house and not told the taxman, your rebate letter may have gone to the wrong address. We've discovered your employer can't update this, only you, so if you haven't, a possible refund could've gone to the wrong address.
This isn't small change - people have reclaimed £5,000+!
Since launching this guide in late 2010, we heard of quite a blast of successes after Moneysavers used the Tax Code Calculator! We'll let forumites Chris Kendall and nat21luv take over the tale. Please tell us about your tax rebate successes.
I got the MSE email, checked my tax code, rang HMRC and it told me I'd get between £5,000 and £7,000 back. Incredible!
"It's all because it'd been deducting for a company car and medical insurance that I've never had in this job." Chris Kendall
I've rung HMRC and a letter is in the post. I've been on the wrong tax code and paying too much since 2005!
"I've had a cheque for £3,698 dating back to 2006 and that's not including this year's return either! I'm very happy indeed and would of been none the wiser had it not been for MSE so thank you very, very much and for once I'm looking forward to Christmas! nat21luv
It doesn't stop there - if you wash or repair a
work uniform yourself, you may be able to reclaim £100s.
See Work Uniform Tax Rebates guide.
Step 1. Finding your tax code/what it means
Taking on your tax code is not an appealing task for even the most dedicated MoneySavers. But it doesn't have to be that gruelling.
How do I find my tax code?
It's listed on your 'coding notice', payslips or P45s. The most important thing to remember is...
Each income source (job, private pension) will have different tax codes. Check them all!
If you need more help finding your code, see the tax code finding tips.
- The best source: Your PAYE Coding Notice (or P2): A copy of this is sent to both you and your employer around March, just before the start of each tax year. It tells them how to deduct tax, and explain to you how this code was arrived at.
- Your payslip: Perhaps the easiest place to look is on your payslip, which you will receive from your employer every time you get paid (whether it's monthly or weekly).
- Your P45: If you have dumped your payslips, (though it's always best to keep them for records) hunt down a copy of your P45. This is the form given to you by your employer when you stop working for them - and the one you give to your new employer when you change jobs.
- Your P60: This form is a summary of your salary and the tax that's been deducted. Your employer is required to give you this at the end of each tax year.
- HM Revenue and Customs: If you can't lay your hands on any of these, contact your tax office with your National Insurance number. After a few basic security questions, they will disclose your tax code (or codes) to you.
- Tax code for pensions: If you're receiving a private pension, the easiest place to find your code will be on any pension advice slip or on your P60 sent once a year.
What does my code mean?
Tax codes are made up of two main elements, which determine the amount of tax your employer will take. If you work for multiple employers (or work and also draw a pension), you'll have more than one code.
What do the numbers show?
It indicates the first 3 digits of your tax-free allowance - the amount you can earn in a year before your employer needs to deduct tax. The size of this layer depends on your age, income and whether there are any deductions (eg, company car) or additions (eg, pension contributions) to this.
You need to add a zero on the end to get the real number, so 944 means you can earn £9,440 a year tax free.
The amount of tax you pay is directly related to your personal allowance (your tax-free allowance before any deductions). For the 2013/14 tax year (which runs from April to April):
- You will pay 20% tax... on the portion of your income that is between £1 and £32,010 above your personal allowance. This is called basic rate tax.
- You will pay 40% tax... on the portion of your income that is between £32,010 above your personal allowance and an overall salary of £150,000. This is called higher rate tax.
- You will pay 45% tax... on the portion of your income above £150,000. This is called additional rate tax.
What does the letter show?
This may relate to a number of different factors, and you should use the ready reckoner to check that the definitions are relevant for you.
It usually refers to your age, at what rate that employment is being taxed, and whether you have any unusual circumstances. Here are a few examples:
Most common code - you're eligible for standard personal allowance (ie, under 65)
Whole income taxed at 20% - usually for second jobs/pensions
No tax to be deducted from this income - often used if you live overseas.
What SHOULD your tax code be?
This is where you need to switch on your brain. The key bit to check it's correct is the number...
Find your personal allowance
The first thing that HMRC does to establish your tax code is to tot up all of your tax allowances - in other words how much you can earn before you start to pay tax. In many cases this will be just your personal allowance.
More on personal allowances
For the 2013/14 tax year, the basic personal allowance for someone aged under 65 stands at £9,440. So if you earn less than this during the year, you won't pay any tax at all (some 'non-doms' don't get one at all).
- Remember that the amount of this personal allowance can change with every tax year but it doesn't have to.
- If you earn more than £100,000, this basic personal allowance starts to taper downwards inversely proportionally to your salary. In other words, for every £2 you earn above £100,000, your personal allowance will erode by £1. This happens all the way up to £118,880, by which point you will be stripped of your personal allowance altogether.
Your personal allowance can increase as well as decrease. As you get older, your basic personal allowance grows, meaning you can earn more before paying tax.
For example, those born between 6 April 1938 and 5 April 1948 will be able to earn £10,500 tax free in the 2013/14 tax year without coughing up to HMRC. And if you were born before 6 April 1938 are still grafting aged 75 and beyond, you can earn the first £10,660 tax-free.
In 2013/14, these increased allowances for those born before 6 April 1948 are on the condition that your annual income from all sources doesn't exceed £26,100. Above this level of earnings, your personal allowance tapers away, decreasing by £1 for every £2 you earn.
Can anything else affect my personal allowance?
There MAY be other factors that can boost your personal allowance. For example, if you are part of a married couple or civil partnership and aged over 75, you can qualify to transfer up to £7,915 of any unused couple's allowance to your spouse in 2012/13. If you are registered blind and working, you can add a blind person's allowance too.
- Are there any deductions?
Any income you haven't paid tax on at source is known as your deductions. The usual suspects are taxable employment benefits or extra income, eg, renting out a property or State Pension.
Common taxable benefits include discounted rent or household bills, vehicle usage, medical insurance, some travel costs, payment in vouchers and goods bought on company credit cards.
- Use these to make the number in your tax code
These deductions are subtracted from the total amount of tax allowances you get (probably your basic personal allowance), and what's left is the total amount of tax-free income you are permitted in each tax year.
HMRC then removes the last digit of this number (so 944 in the case of the standard £9,440 personal allowance) - and hey presto! You've established the number part of your tax code.
In the majority of cases, these numbers will be followed by a letter. And this letter will vary according to your particular circumstances.
Keep up to date on overpayment issues We'll provide updates as part of the free weekly MoneySaving email
Step 2: The Tax Code Calculator
To try to help you work out whether your code's correct, we've devised an easy-to-use calculator to give a ROUGH answer (it's impossible to be exact). If it seems to be wrong, it shows it could be worth taking action to check out whether you're owed cash (or will be asked to pay back).
Under 65, have one employer (& no employee benefits), earn under £100,000? Your 2013/14 code should probably be 944L.
Before using the tax code calculator
HMRC's famous slogan that 'tax doesn't have to be taxing' is well-intentioned but is rarely true. If you don't fit the average working mould, click on the following boxes for an explanation of how your situation differs - it may explain any discrepancies in the code. There's lots of extra info on the HMRC and Gov.UK websites too.
I have more than one job
The amount of tax you pay is based on your total income for the tax year - whether this is from one, two or more jobs, interest on savings or rental income from a second property that you own. But you will still only have one personal allowance (the amount you can earn before tax) for all of them.
You will be issued with a separate tax code for each job - and these are likely to be different. For example, if your main income does not take you above the basic 20% rate of tax, you may be on a 944L tax code for your main job and a BR code for your second job.
Or if you work four days a week in one job and earn £50,000, and have a second job paying £30,000, your tax code could be 944L for the first job and D0 for the second job because the £30,000 earnings will be taxed entirely at the higher rate of 40%.
It's important to ensure the Revenue knows which is your MAIN job (generally the one that pays you most) as if it's the wrong way round it can cause problems.
Your PAYE Coding Notice (also known as a P2) should tell you what each tax code is for each job and how it was worked out. If it's unclear, call HMRC to get some answers.
How to use the calculator with multiple jobs
- Put each code in the calculator separately, ideally starting with your main job, ie, the one that pays you the most
- Your overall personal allowance is the sum of allowances from all the tax codes you have. For example, if you had tax codes 300L and 250L, then the tax-free allowance given to you by your tax codes is £5,500
- Note down all the personal allowances given to you by your tax codes, and add them up. If these aren't equal to the allowance that your age and salary predict for you (the calculator lists this), then it's worth taking things further
I have never worked but will be starting soon
If you have just left education and are going in to your first job, you should be put on the tax code that reflects your earnings and position. For example, if you qualify for a basic personal allowance of £9,440, you should be put on the standard tax code of 944L.
However, a code of BR (with no numbers) may also be used if you've started a new job, don't have a form P45 and haven't completed a form P46 before your first pay day.
Sometimes it can take a month or so for HMRC to get you into its system and on the right tax code. But, so long as your P46 has been completed and filed - and this is down to whether your last employer acted properly - any tax you have overpaid will come back to you automatically in your next wage packet. If not, you should chase up after the tax year.
I have taken several years off work to start a family
If you took time out from your job to have a family and are bracing yourself to get back on the working wheel, you should automatically be put on the tax code that reflects your earnings and position. For example, if you qualify for a basic personal allowance of £9,440 you should be put on the standard tax code of 944L.
However, a code of BR (with no numbers) may also be used if you've started a new job and haven't completed a form P46 before your first pay day. Even if you can lay your hands on it, your P45 won't be any good to you now as it is only valid for the current tax year.
Though if you present a new employer a P45, they will operate on the assumption that the tax code shown on it is correct, unless told otherwise.
I have not been living in the UK
If you have been working overseas and paying tax to a different country, you should be put on the tax code that reflects your new earnings and position as soon as you return to the UK and start working again. For example, if you qualify for a basic personal allowance of £9,440 in 2013/14, you should be put on the standard tax code of 944L in 2013/14.
However, a straightforward code of BR (with no numbers) may also be used if you've started a new job, do not have a P45 form (which should have been given to you by your last employer) and haven't completed a P46 before your first pay day.
However, if there are still tax issues hanging over from the country you had previously been working in, you may find you are put on a T code, which indicates that your tax position is not settled and will need to be reviewed regularly by HMRC.
I have employee benefits, ie, private health care or a company car
This is where things can get complicated. The letter after your numbers - which will be your total personal allowance with the last digit removed - could be either an L or a T.
Which depends on the value of the taxable benefits, such as company car, dental care, private health care, mobile phone, vouchers or laptop.
If you're a higher rate payer (earning more than £32,010 above your personal allowance) or an additional rate tax payer (earning over £150,000) and have the perks to match, you are likely to be on the T code, denoting slightly tricky affairs.
I am receiving tax credits or child benefit
Claiming either of these WON'T make any difference to your tax code.
Working tax credits are classified as a 'means-tested benefit so this is not deducted from your individual personal allowance. However, while it's not part of your tax situation, if your circumstances change and you earn a higher salary for example, you will need to inform the Tax Credits office and this may affect your entitlement. See the full Tax Credits guide.
Child benefit was withdrawn from some higher earners from January 2013, with people earning between £50,000 and £60,000 a year only remaining eligible for a portion of it, and those earning £60,000 or above not eligible at all.
If this is you, you can still claim the child benefit, though it must be repaid at the end of the year. You can also choose to pay through your tax code, which will lower your personal allowance. You'll also have to fill in a self-assessment tax form.
I am retiring or retired
If you were born between 6 April 1938 and 5 April 1948 you get a bigger personal allowance. If you are eligible for the full amount of age-related personal allowance (of £10,500 for this age bracket in 2013/14), the letter P should be tagged at the end of the numbers in your tax code - for example, 994P.
If you were born before 6 April 1938 and are eligible for the full personal allowance (of £10,660 for this age bracket in 2013/14), the letter Y should be tagged at the end of the numbers in your tax code - for example, 1006Y.
Remember, you will only be eligible for these boosted personal allowances if you have total income of less than £26,100 in each tax year - above that, your personal allowance is reduced as you earn more (see the Income Tax Calculator).
Income from state pensions will also be subtracted from your personal allowance. If your total taxable deductions exceed the personal allowance available you will have a negative coding - where a K is used.
Make sure you fill out a P161 (pension enquiry form) which will be sent to you by HMRC as you approach retirement age. This will help to ensure you are put onto the right tax code from the outset.
Vote in our poll:
Tax Code Checker: How much did you get?
Now you understand what your tax code means, you will be able to assess whether it's likely to be correct for your earnings, age and situation. If your tax code doesn't look right, it probably isn't.
In either case, don't panic.
If you have overpaid tax, the money will come back to you. And if you have underpaid, not only do debtors' prisons no longer exist, but you won't have to pay it back all in one go.
- If you are paying too much, you have not lost the cash - you can claim it back.
- If you are not paying enough, you have not won - you will likely be hit with a nasty surprise bill later down the line.
I've overpaid - how do I get my cash back?
If your tax code is wrong...
The first thing to do is get in touch with HMRC; tell them you think your tax code may be wrong and why.
How to contact Her Majesty's Revenue and Customs
- By telephone: It's probably simplest to call HMRC so you can resolve your situation with a human and ask questions along the way. You can locate your tax office and find the correct number to call at the HMRC website (see saynoto0870 guide for how to do it cheaper)
- Email/Post/In person: By phone is the simplest way, but it is also possible to send an email direst on HMRC's website (though any reply will not be secure), or by post or in your local tax office (Find addresses and opening times).
Once HMRC has agreed that you have overpaid tax it will only ever inform you of a refund by post. This is a crucial point to remember following a spate of clever scams, so never discuss this with anyone over the phone, or via email - read the full MSE News story: Tax Chaos
Therefore usually it simply means identifying the overpayment with the revenue is the key way to get the cash back
How and when will I be repaid?
This depends on the tax year your claim refers to. If it is the current tax year and you are paying too much tax as a result of your tax code right now, HMRC will inform your employer, the tax code will be amended and the overdue tax will be refunded to you via your wages.
If the tax refund refers to previous tax years, you will be sent a refund by cheque in the post. You can opt to be repaid by BACS transfer but in this case you will need to supply your bank details by letter as, for security reasons HMRC will not accept bank details over the phone.
In some cases, HMRC will pay a paltry rate of interest on any tax you have overpaid - since September 2009 for example, you would earn 0.5% on overpaid tax (the year before it was 0%).
How far back can I claim?
You can claim back up to four years overpaid tax, if the problem's been going on that long. Here are all the time limits for claiming a refund:
Tax year (ends 5 April)
Deadline for claiming
5 April 2014
5 April 2015
5 April 2016
5 April 2017
However, even if the deadline has passed for the tax year in question, don't let this put you off getting back what's yours. In certain circumstances - including when HMRC is at fault - your claim will be considered. So fight your corner.
I've underpaid - what happens now?
In most cases you'll have to pay it back - and unlike when you have overpaid there is NO limit on how far back the taxman can go back, though this current reconciliation is dealing with the last three years.
How this works depends on the amounts involved and how HMRC has dealt with your case.
But it wasn't my fault I am on the wrong code!
That doesn't matter. We may have done away with the stocks these days, but the state wants its cash as much as ever. This means that even if you are on the wrong tax code through no fault of your own, the same procedures will apply.
The official line from HMRC is that it is each individual's responsibility to you check they are on the right tax code, so mistakes made by former employers are technically your problem.
However in light of the recent massive publicity over the huge number of people who have been in the wrong code, some limited concessions have been made, such as writing off underpayments of under £50 for underpayments in the last year (see below).
Is the underpayment more than a year old?
The one potential hope to challenge goes by the not-so-catchy name of an Extra Statutory Concession - or an A19 (read about this on HMRC website). However, HMRC is looking to make it much harder to claim using the A19 concession - more below
It's a little-known clause that lurks deep in HMRC's complex book of rules stating that..
If the taxman failed to inform you of underpayment within 12 months of the tax year's end, your debt COULD be written off.
This ISN'T guaranteed, and in fact it's far from likely it will work, - you must strictly fulfil the following criteria - but it could do, so it may be worth giving it a go.
- The overpayment is more than 12 months old.
- HMRC was given the CORRECT information (which is purely on the onus of you and your employer but if you're one of the 'mistake' cases that's likely).
- Lastly, you will need to genuinely demonstrate a 'reasonable belief' that your tax affairs were in order which can become pretty tricky - if you suddenly started receiving loads more pay, it can be argued you should have spotted it!
This means that at present, if you underpaid in the 2011/12 tax year or earlier you may be able to go the A19 route.
You will also need to have all your paperwork and dates in perfect order.
It emerged in March 2012 that around a quarter of appeals using the A19 route had been successful since September 2010, showing it is definitely worth a go if you qualify - read MSE News: A19 success. We have also received emails telling us of successes - one reader had a £1,700 repayment written off after HMRC didn't follow procedures properly.
"I am delighted to tell you that my underpayment (£1,700) has been written off under the A19 ruling. The underpayment HMRC had already started deducting from my pension has been refunded."
Changes to the A19 concession
HM Revenue & Customs proposes to change the A19 concession to make it harder to claim. The main change will be a change in emphasis, making you (not it) responsible for checking your tax code to make sure it's correct - if you've not done this, your appeal won't be upheld.
Reports from tax advisers using the A19 concession for clients tell that claims which would have been approved by HMRC in previous years are being rejected - mainly on the "reasonable belief" criterion - did the taxpayer check their coding notice, and that it was a true reflection of their circumstances?
It's doubly important now to make sure any claim is watertight, and also to go in with little hope of a good outcome - the previous 1 in 4 success rate is unlikely to be achieved now - especially if you can't prove that you checked your tax code when sent it, and notified HMRC of any errors at that point.
In any case, ESC A19 may have a limited shelf life. HMRC reconciles all cases of complicated tax affairs at the end of every tax year - meaning that it's very unlikely that more than a handful of cases will receive notification of underpaid tax more than a year old.
Q. Will I have to pay it all in one go?
When HMRC began sending out letters asking for multiple years-worth of old underpayments back it confirmed that if you owed less than £300, the 'debt' would be written off; great news! On top of this, any underpayments requested for the tax year immediately previous won't be requested if they are under £50 (you likely won't even be aware of this, as HMRC won't contact you if you owe less than £50.
But not so good is the statistic that the average underpayment is around £1,400, meaning a big bill for many.
The good news is, you won't have to pay all this back in one go - you can call HMRC and arrange a payment plan instead. There is only one kind of payment plan in this case, which involves taking instalments at source from your earnings over the three tax years.
And you'd better brace yourself because this will mean your tax code will have to be altered accordingly - meaning higher bills in future years.
Q. How do I repay it?
That will depend on the amount you owe...
- If you owe less than £3,000:
HMRC may simply adjust your tax code at the start of the new tax year to claw back the sum you owe. For example, if you had underpaid £300 during the last tax year, you would need to be taxed on an additional £1,500 of income (if you paid basic rate tax of 20%) over the next tax year to repay this sum.
This means that £1,500 would need to come off your personal allowance for the next tax year. Assuming you have the standard tax code of 944L, it would be adjusted to read 794L (9,440 minus 1,500 with the last digit removed).
If that happens, ensure you do a full budget (see the free budget planner) to incorporate your decrease in disposable income.
If you owe more than £3,000:
For bigger sums over £3,000, HMRC will send you a bill regardless of the point in the tax year and give you 30 days in which to cough up. If you cannot make the payment, don't worry - you can call the tax office and arrange a repayment schedule.
In cases where the underpayment has been quite serious - for example you have a couple of rental properties you have not declared income on - you may be required to enter the Self Assessment system and maybe pay interest and fines.
Q. Will I have to pay interest and charges on what's owed?
HMRC has a right to ask for backdated interest on the tax owed to put itself back in the 'commercial position it would be in' had you paid on time. However, if your tax shortfall is a one-off through a tax code error, you will probably be let off.
However if the amount you owe above £3,000, you are put into the Self Assessment system. In this case, if your backdated payment is due on 31 January and you don't cough up by 28 February (four weeks later), you will be hit with a £100 penalty charge and a surcharge of 5% of the tax outstanding (payable again on 31 July if the bill is still not paid) plus interest.
Q. Can I challenge the deadline HMRC sets me?
For most, there are no 'challenges' allowed against payment deadlines when it comes to the taxman - just consequences of missing them.
For more information read the HMRC's 'Time to Pay' guidance.
Q. What if I just can't afford to pay it back?
In this case you should inform the HMRC of your hardship (and be able to back it up). In some extreme cases the underpayment could be wiped.
For example if they believe you will never be able to repay it (e.g. your underpayment comes from a past salary, and you are now retired earning only the state pension). It's unlikely for most people but worth discussing - see the tax help agencies at the end of this guide.
Please report successes/failures getting money back in the
tax code calculator successes forum discussion
It doesn't stop there - if you wash or repair a
work uniform yourself, you may be able to reclaim £100s.
See Work Uniform Tax Rebates guide.
Step 4: Keep an eye on your future codes
With any luck, once you have established the right tax code, it'll all be sorted with HMRC from then on - unravelling the web of complexity surrounding tax codes and what you ultimately should be paying. Yet don't bank on it...
Small changes can change your code
Every time your circumstances change - whether it's a promotion at work with a larger salary or added benefits, taking on another job, giving up work to have children or leaving the country and the UK tax system behind altogether, your tax code may change, so it can be worth getting onto HMRC to establish your new tax code.
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Get free tax help
This guide is to give you general information about tax codes to help see if you're on the right track. Yet it's no substitute for personal advice if you need it - and you should always take care to ensure you're definite about any actions you're taking.
The following organisations all give help and advice and some don't charge a fee, so give them a try if you are struggling:
Send your enquiry via www.taxaid.org.uk
Visit www.citizensadvice.org.uk to get the number of your local Citizen's Advice Bureau
Low Income Tax Reform Group:
This is an initiative from the Chartered Institute of Taxation, aimed at those with low incomes who have tax problems. Visit www.litrg.org.uk
Tax Help for Older People:
Visit www.taxvol.org.uk or call 01308 488066
Find a tax adviser:
If you can afford it and have more complex affairs. You can use the Chartered Institute of Taxation's 'Find a Tax Adviser' search.