Taking your mobile abroad can turn it into a cash assassin in some places, costing £2/min just to receive a call. Of course, the easiest solution is not to take your phone with you.
This is a full guide to getting the cheapest mobile roaming (the term for overseas use) rates to sometimes cut the cost of £100 calls to a fiver, either by accessing your network's hidden deals or using specialist international Sim cards.
In this guide
Basic tips for using your mobile abroad
Use your mobile abroad and you are using "mobile roaming". This is when you connect to an overseas network and calls are routed via that network provider instead of your home network, at a vastly increased cost.
It doesn't just happen abroad though, you could be on the White Cliffs of Dover and connect to an overseas network without realising. If you don't act on anything else, read these five must-knows:
1. Receiving a text is free
Even in the EU where costs are capped, it's still around 10p/min to receive calls. However it's free to receive texts anywhere worldwide, so ask friends to message you, not call. While it costs around 50p to reply outside the EU, condense the message (lrn 2 spk txt) and it's still relatively cheap. Don't go back and forth, though.
Alternatively, use your mobile as a pager; get people to text if they want to chat and then use a cheaper way to call back. Or get your family to call your room phone - they can use MSE's International CallChecker to find the cheapest way.
2. Using mobile internet costs a fortune
"Data roaming", using the web overseas, can cost large, so switch it off before you go. If you have to access the web then use free wi-fi hotspots, and if checking emails, don't download attachments.
The most dangerous move is to watch or download TV and films while abroad. Do this, and you could soon rack up a bill costing £100s.
More on slashing data roaming costs
Using the internet on your mobile overseas can cost massively - around £8 per megabyte, which could easily be used in one session. New EU legislation means that once your roaming usage reaches the €50 (around £41) cap, your service will be cut off.
By July 2012 accessing the net using your mobile will be a lot cheaper, and capped at €0.90/MB - falling to around €0.40/MB by July 2014.
If you're worried about being hit with a mammoth mobile bill for using the internet on your phone when abroad, the simplest answer is to switch off data roaming altogether. But if you really can't cope without it, here are a few tips:
- Use free wi-fi. Sites like Free Hotspot, Hotspot Locations and Jiwire will tell you where to locate free wi-fi hot spots. Use these if you need to get online.
- Watch out for emails. Checking emails shouldn't use up much data but beware of downloading attachments. This will cost you big time.
- Check add-on bundles. As with traditional roaming, most providers offer data add-on bundles. These are still pricey, but will limit steep costs.
- Free 3G with Kindle. Anyone with a Kindle can get online for free, as the e-book reader offers free 3G wireless connectivity in 100 countries.
iPhone users beware
All iPhones have a function which allows you to switch off data roaming which should mean no charges when away. However, complaints have flooded in from MoneySavers saying they have taken the necessary steps to disable roaming, and have still been charged.
Here are things to do before you leave the UK. If this problem is not rectified or you've downloaded unauthorised software, you could still be charged. If you're wrongly charged, ask your provider for a refund.
- Ensure software is up-to-date. When you plug your phone into iTunes you will be alerted to any new software updates. Then follow the on-screen prompts. O2 says a fault in a previous iPhone software version led to erroneous charges.
- Switch off data roaming BEFORE you leave the UK (and keep it off). While it is on, some apps trigger data downloading even when you're not browsing the web. You may also be downloading emails inadvertently.
When you buy an iPhone, data roaming should be "off" by default. You can check by going to Settings > General > Network, and move the Data Roaming slider to "off". - Ensure emails are set to manually retrieve messages. This will stop it happening by surprise in case you turn data roaming on.
3. Tell your provider you're going abroad
Many providers have hidden packages for calling when abroad, but unless you ring up and ask, you'll not get. These packages slash the cost of calls, and provide the easiest option, with no fuss. But these are best for those making few calls.
Some add-ons are free, others require a daily or monthly fee. But remember to cancel when you're back. See full details of providers' packages.
4. Turn off 3G and data roaming
If you're not careful, using the web abroad could rack up a bill of £100s or even £1,000s. It can cost as much as £3/MB in Europe and up to £10/MB around the rest of the world, just to look at 10 "made for mobile" web pages.
The most sensible plan is to turn your phone off all together. But if you can't, there are ways to slash costs. Full info in Cheap Data Roaming.
5. Switch voicemail off
Regulations mean if you're travelling within the EU, your provider can't charge you when someone leaves you a voicemail. However you will be charged if you listen to a message. This won't be more than the price of a call to the UK, so it'll be capped at around 31p/min.
Be aware that when outside the EU, you may have to pay to both receive a voicemail and to listen to it. Your best bet is to speak to your provider before you go, and to turn your voicemail off all together.
6. Use the correct network abroad
When you go abroad, often there are a number of different networks you can connect to. Your phone usually does this automatically based on the strongest signal, but networks' charges can vary (depending on commercial relationships).
Check before you go, and use your mobile's "manually select a network" option to make sure you're on the cheapest.
7. Heavy callers should switch Sim cards
Using a special Sim card is the best way to slash call costs. You can either get one Sim which will work in a host of countries for less than you'd pay your provider, or pick up a local Sim for a specific country - by far the cheapest way to use your mobile abroad.
See below for the cheapest roaming Sim cards.
Alternatives to calling on mobiles
Calling from your mobile while in the EU can cost up to £5 for a 10-minute call, or £25 for a 10-minute call outside the EU. So it's imperative you use a cheaper way to call when possible.
Consider some of the tips below to avoid these hefty charges. And be very careful to avoid making calls from a hotel phone - these usually cost a fortune.
OPTION 1. Get friends to text or IM you
Even in the EU where costs are capped, it's still about 10p/min to receive calls. It's free to receive texts anywhere worldwide though, so ask friends to message, not call.
While it costs around 50p to reply outside the EU, condense the message (lrn 2 spk txt) and it's still quite cheap. Try not to get into a full-blown conversation though, otherwise you'll end up paying out more than you would if speaking on the phone.
If you're staying in a hotel with free wi-fi and you've got a smartphone, there are a whole host of apps you can download to message friends, such as WhatsApp or BlackBerry Messenger.
Just make sure you download them at home though, and that you use them over wi-fi and not 3G. Using 3G while abroad can rack up massive mobile bills. Full info in Cheap Data Roaming.
Option 2. Use your mobile like a pager
There are plenty of cheaper ways to call home than using a mobile (see below), so use your phone as a pager so people can tell you they want to talk.
If they can, ask them to text, or at the worst leave a short message (after all, you pay a big whack to receive calls). Then call them back a cheaper way.
Option 3. Get friends and family to call your hotel room
If there's a phone in your hotel room, ask people to call you. By using a specialist cheap calls provider they can call for as little as 1p/min, without setting up an account.
The cheapest number for each country can be found with the International CallChecker, and there's a more detailed "how-to" explanation in the Cheap International Calls guide.
Remember, this method can't be used for calling your mobile cheaply. When you take a mobile abroad, it still counts as a UK mobile when someone calls it. While they'll pay the standard UK rate for the call, you'll also have to pay to receive the call.
Option 4. Call for free using wi-fi
If you've got a smartphone or internet access, download an "internet-to-phone" calling system like Skype* before you go. If the person you're calling also has Skype, you'll simply need to find a free wi-fi spot to call for free.
Alternatively, Jajah* allows anyone with web access to make cheap or even free calls via normal landlines or mobiles, meaning you can use a hotel room phone.
Cut the cost of using your mobile abroad
If you're only likely to make a few calls, or are sticking within the EU, the easiest way is to sign up for a special discounted call package from your network.
This isn't necessarily the cheapest way though (see switch Sim for the biggest savings).
Many of the network providers offer special packages which reduce the cost of roaming abroad. Some of these are free, others require a monthly fee. Here's a round up of the best for those travelling in Europe and those travelling further afield.
Network bundles within the EU
New EU regulations mean the maximum providers can charge has slowly been falling. Calls made to an EU country while in another EU state are now capped at about 31p/min (excl VAT). Receiving calls can cost no more than roughly 12p/min.
Orange Europe travellerAll contract customers, £5/month
For £5.10, you get 200 mins at the reduced price of 27.4p/min (instead of 36.6p/min) plus 200 mins of received calls for free. See Orange* for full info.
Doesn't include: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.
O2 My Europe ExtraAll customers, £10.21/month
Similar to the Orange package above, but with far wider scope, O2's My Europe Extra costs £10.21 and you can make calls for 25p/min, plus receiving calls is free. It's available as a one-off, or a one-month rolling contract. See O2* for more details.
Doesn't include: Albania, Belarus, Bosnia and Herzegovina, Croatia, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Ukraine, West Bank.
Vodafone PassportFREE, contract & pay as you go users
This opt-in service is free and calls cost a 75p connection charge plus your standard home rate - so if you have inclusive minutes it's just 75p per call.
There's a 75p connection charge for receiving calls, then it's free for the first 60 minutes, 20p/min thereafter. See Vodafone for more details.
Doesn't include: Belarus, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.
T-Mobile Euro 5 Talk & Text BoosterAll contract customers, £5/month
For £5/month, you get a travel allowance of £7.50 to make up to 19 minutes of calls, receive up to 53 minutes of calls or send up to 75 texts while you are in certain countries. Calling will cost 38p/min. See T-Mobile* for more.
Doesn't include: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Switzerland, Turkey, Ukraine, West Bank.
Network bundles for outside the EU
While roaming prices within the EU have tumbled, the rest of the world is still pricey. Remember, even in European countries outside the EU - like Croatia, Switzerland and Turkey - aren't covered by the law.
However, you can cut the price of roaming using your usual network by adding a subscription package:
Vodafone PassportFREE, contract & pay as you go users
As above, this add-on can be used in a few other non-European countires, including New Zealand and Austarlia.
It's free and calls cost a 75p connection charge plus your standard home rate - so if you have inclusive minutes it's just 75p per call.
There's a 75p connection charge for receiving calls, then it's free for the first 60 minutes, 20p/min thereafter. Just call 5555 from your mobile to opt in. See Vodafone for more details.
Orange World TravellerContract users, £5/month
This reduces the cost of calls by up to 30%, depending on the country you are visiting.
See Orange* for more information and call costs.
T-Mobile World ClassAll contract customers, free
For T-Mobile customers who frequently travel outside the EU, the World Class tariff lets you make calls for just 55p/min in 18 countries, including Turkey, Pakistan and South Africa.
Adding it to your account is free for all pay monthly customers. See T-Mobile* for more.
REMEMBER! Call up and cancel your package when you get home
Most of the fee-paying packages bill you by the month, so if you sign up, you'll continue to be charged until you cancel. If you're only going away for a week, simply cancel once you get home.
Switch your Sim to slash call costs
You can get much cheaper calls and receive them for free by switching Sim card. Though as you need to pay, it's only suitable for those who make sufficient calls. Check your provider's own options first.
Which type of Sim to buy?
There are two main options:
-
Buy a local Sim card (the cheaper route)
This is a specific Sim card for the country you are going to, which gives you a new number while in use. Generally, this works out cheaper, however, if you travel regularly it means picking one for each journey and giving out a new number each time (see Cheap Local Sims).
In some places, especially the US, it may make more sense to grab a super-basic PAYG handset which comes pre-loaded with minutes. Some of these handsets are very cheap and there's no added cost to unlock them.
-
Get an international roaming Sim card (the easier route)
Here you use a special multi-country Sim card. While not as cheap as a local card, you only need to buy it once, and keep the same number wherever you are, making it more convenient (see Cheap International Sims).
Switching your Sim
To use another network's Sim, your mobile must be unlocked. This can be done for free on many handsets (read the Unlock Your Mobile Phone article). To switch Sim, take out the existing card and insert the new one.
You will have a new phone number, so either ensure everyone knows it before you leave, or give it to them when they call and quickly switch Sim. One way to make this easier is to put the special Sim in an old mobile and take it with you along with your normal phone.
Cheapest local Sims
You can usually buy Sims for less once you're away. But for ease, you can get a local Sim in advance for between £15-£30 (and most come with preloaded call credit).
This means you know the number and have it all set up before you go. Ensure you pick the right network though, as prices vary. There's a useful list of overseas networks on Prepaidgsm.
0044 USA, Cyprus, France, Spain and more
You can get a local pre-paid Sim for 20 different countries from 0044*, including the USA, Cyprus and India.
They can be quite pricey - up to £40. Or you can get a contract Sim card, but these are only good for those on long visits or who travel to that specific country regularly.
Anything else? There is also a global Sim option for those travelling to more than one country. You must top-up at least once every six months. If you do not add any credit within a six-month period, your remaining credit will be lost.
UK2AbroadBest for travelling in the US
If you're travelling to the US, it's not easy for non-residents to get local Sims (though you sometimes can via eBay), but UK2Abroad* offers a special US local Sim.
It's £44.99, but this gives you £25 calling credit.
Anything else? There is also a global Sim option for those travelling to more than one country. UK2Abroad only works in unlocked handets. Micro Sims for use in an iPhone or iPad are available. Just contact the company by reply email when you receive your automated order confirmation.
Further ways to cut costs
Rebtel allows you to make roaming calls for the price of a local call. It does this by routing calls from mobiles through local landlines. This is useful for those with local Sims, as calling abroad can still be costly, but local calls can be dirt cheap. Full info in the Free International Calls guide.
Cheapest global Sims
A global Sim offers allows you to have the same number every time you go away. To keep the cost of making calls lower, international Sims use call-back systems.
Global Sims usually cost around £15 - £40 to buy. All have similar call costs but varying credit, so it's worth checking the costs for countries you visit regularly. Some top picks include:
TravelTalk £40 with £25 credit
The TravelTalk Sim from Story Telecom costs £40 with £25 start-up credit and free delivery. It can be used in over 170 countries to get cut-price calling rates. It's also free to receive calls in 50+ countries, including Australia, USA, Poland and Greece.
Anything else? The TravelTalk Sim will only work in unlocked handsets. The credit and Sim does not expire. You'll get a UK number, so anyone calling you from the UK will be charged the same rate to call you as if you were still in the UK.
Tru Tried & tested Tru local anywhere and more
The slightly more expensive Tru (previously Sim4travel) costs £19.99 and gives £10 call credit.
Anthing else? Every 30 days of inactivity costs £2 which is a big disadvantage, but you can avoid this by calling the automated top-up line from your Tru handset for free on 404 every month.
Other international Sim providers. 0044Global Sim* and Simply-fone are also worth checking if you regularly go to one country but cannot get a local Sim.
Ensure people call you cheaply
When people call you, if you're using a local Sim, they're effectively calling that country. With a global Sim, regardless of where you are, they're calling the country the Sim's based in. For instance, Sim4Travel is Liechtenstein, Story Telecom is the Isle of Man and Oneroam is Estonia.
Done correctly, these calls should only cost pennies, providing your friends/family call via one of the instant access cheap dial providers (see the International CallChecker for the daily-updated cheapest way to call any country).
Making calls |
Receiving calls |
|
|---|---|---|
| EU max charge | €0.42/min (about 38p) |
€0.13/min (about 12p) |
| Orange Euro Traveller | 27.4p/min |
Free |
| Orange standard | 36.6p/min |
11.5p/min |
| O2 My Europe Extra | 25p/min |
Free |
| O2 standard | 35p/min |
11p/min |
| Story Telecom | 16p/min |
Free (in 50+ countries) |
| Table correct as of 10 May 2012 | ||
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