Mobile Roaming Use your phone abroad for free

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Taking your mobile abroad can turn it into a cash assassin in some places, costing £2/min just to receive a call. Of course, the easiest solution is not to take your phone with you.

This is a full guide to getting the cheapest mobile roaming (the term for overseas use) rates to sometimes cut the cost of £100 calls to a fiver, either by accessing your network's hidden deals or using specialist international Sim cards.

Basic tips for using your mobile abroad

Use your mobile abroad and you are using "mobile roaming". This is when you connect to an overseas network and calls are routed via that network provider instead of your home network, at a vastly increased cost.

It doesn't just happen abroad though, you could be on the White Cliffs of Dover and connect to an overseas network without realising. If you don't act on anything else, read these five must-knows:

1. Receiving a text is free

Even in the EU where costs are capped, it's still around 10p/min to receive calls. However it's free to receive texts anywhere worldwide, so ask friends to message you, not call. While it costs around 50p to reply outside the EU, condense the message (lrn 2 spk txt) and it's still relatively cheap. Don't go back and forth, though.

Alternatively, use your mobile as a pager; get people to text if they want to chat and then use a cheaper way to call back. Or get your family to call your room phone - they can use MSE's International CallChecker to find the cheapest way.

2. Using mobile internet costs a fortune

"Data roaming", using the web overseas, can cost large, so switch it off before you go. If you have to access the web then use free wi-fi hotspots, and if checking emails, don't download attachments.

The most dangerous move is to watch or download TV and films while abroad. Do this, and you could soon rack up a bill costing £100s.

More on slashing data roaming costs

3. Tell your provider you're going abroad

Many providers have hidden packages for calling when abroad, but unless you ring up and ask, you'll not get. These packages slash the cost of calls, and provide the easiest option, with no fuss. But these are best for those making few calls.

Some add-ons are free, others require a daily or monthly fee. But remember to cancel when you're back. See full details of providers' packages.

4. Turn off 3G and data roaming

If you're not careful, using the web abroad could rack up a bill of £100s or even £1,000s. It can cost as much as £3/MB in Europe and up to £10/MB around the rest of the world, just to look at 10 "made for mobile" web pages.

The most sensible plan is to turn your phone off all together. But if you can't, there are ways to slash costs. Full info in Cheap Data Roaming.

5. Switch voicemail off

Regulations mean if you're travelling within the EU, your provider can't charge you when someone leaves you a voicemail. However you will be charged if you listen to a message. This won't be more than the price of a call to the UK, so it'll be capped at around 31p/min.

Be aware that when outside the EU, you may have to pay to both receive a voicemail and to listen to it. Your best bet is to speak to your provider before you go, and to turn your voicemail off all together.

6. Use the correct network abroad

When you go abroad, often there are a number of different networks you can connect to. Your phone usually does this automatically based on the strongest signal, but networks' charges can vary (depending on commercial relationships).

Check before you go, and use your mobile's "manually select a network" option to make sure you're on the cheapest.

7. Heavy callers should switch Sim cards

Using a special Sim card is the best way to slash call costs. You can either get one Sim which will work in a host of countries for less than you'd pay your provider, or pick up a local Sim for a specific country - by far the cheapest way to use your mobile abroad.

See below for the cheapest roaming Sim cards.

Alternatives to calling on mobiles

Calling from your mobile while in the EU can cost up to £5 for a 10-minute call, or £25 for a 10-minute call outside the EU. So it's imperative you use a cheaper way to call when possible.

Consider some of the tips below to avoid these hefty charges. And be very careful to avoid making calls from a hotel phone - these usually cost a fortune.

Cut the cost of using your mobile abroad

If you're only likely to make a few calls, or are sticking within the EU, the easiest way is to sign up for a special discounted call package from your network.

This isn't necessarily the cheapest way though (see switch Sim for the biggest savings).

Many of the network providers offer special packages which reduce the cost of roaming abroad. Some of these are free, others require a monthly fee. Here's a round up of the best for those travelling in Europe and those travelling further afield.

Network bundles within the EU

New EU regulations mean the maximum providers can charge has slowly been falling. Calls made to an EU country while in another EU state are now capped at about 31p/min (excl VAT). Receiving calls can cost no more than roughly 12p/min.

Orange Europe travellerAll contract customers, £5/month

Orange

For £5.10, you get 200 mins at the reduced price of 27.4p/min (instead of 36.6p/min) plus 200 mins of received calls for free. See Orange* for full info.

Doesn't include: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.

O2 My Europe ExtraAll customers, £10.21/month

O2

Similar to the Orange package above, but with far wider scope, O2's My Europe Extra costs £10.21 and you can make calls for 25p/min, plus receiving calls is free. It's available as a one-off, or a one-month rolling contract. See O2* for more details.

Doesn't include: Albania, Belarus, Bosnia and Herzegovina, Croatia, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Ukraine, West Bank.

Vodafone PassportFREE, contract & pay as you go users

O2

This opt-in service is free and calls cost a 75p connection charge plus your standard home rate - so if you have inclusive minutes it's just 75p per call.

There's a 75p connection charge for receiving calls, then it's free for the first 60 minutes, 20p/min thereafter. See Vodafone for more details.

Doesn't include: Belarus, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.

T-Mobile Euro 5 Talk & Text BoosterAll contract customers, £5/month

T-Mobile

For £5/month, you get a travel allowance of £7.50 to make up to 19 minutes of calls, receive up to 53 minutes of calls or send up to 75 texts while you are in certain countries. Calling will cost 38p/min. See T-Mobile* for more.

Doesn't include: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Switzerland, Turkey, Ukraine, West Bank.

Network bundles for outside the EU

While roaming prices within the EU have tumbled, the rest of the world is still pricey. Remember, even in European countries outside the EU - like Croatia, Switzerland and Turkey - aren't covered by the law.

However, you can cut the price of roaming using your usual network by adding a subscription package:

Vodafone PassportFREE, contract & pay as you go users

O2

As above, this add-on can be used in a few other non-European countires, including New Zealand and Austarlia.

It's free and calls cost a 75p connection charge plus your standard home rate - so if you have inclusive minutes it's just 75p per call.

There's a 75p connection charge for receiving calls, then it's free for the first 60 minutes, 20p/min thereafter. Just call 5555 from your mobile to opt in. See Vodafone for more details.

Orange World TravellerContract users, £5/month

Orange

This reduces the cost of calls by up to 30%, depending on the country you are visiting.

See Orange* for more information and call costs.




T-Mobile World ClassAll contract customers, free

T-Mobile

For T-Mobile customers who frequently travel outside the EU, the World Class tariff lets you make calls for just 55p/min in 18 countries, including Turkey, Pakistan and South Africa.

Adding it to your account is free for all pay monthly customers. See T-Mobile* for more.

Switch your Sim to slash call costs

Switch Sim For The Cheapest Deals

You can get much cheaper calls and receive them for free by switching Sim card. Though as you need to pay, it's only suitable for those who make sufficient calls. Check your provider's own options first.

Which type of Sim to buy?

There are two main options:

  1. Buy a local Sim card (the cheaper route)

    This is a specific Sim card for the country you are going to, which gives you a new number while in use. Generally, this works out cheaper, however, if you travel regularly it means picking one for each journey and giving out a new number each time (see Cheap Local Sims).

    In some places, especially the US, it may make more sense to grab a super-basic PAYG handset which comes pre-loaded with minutes. Some of these handsets are very cheap and there's no added cost to unlock them.

  2. Get an international roaming Sim card (the easier route)

    Here you use a special multi-country Sim card. While not as cheap as a local card, you only need to buy it once, and keep the same number wherever you are, making it more convenient (see Cheap International Sims).

Cheapest local Sims

You can usually buy Sims for less once you're away. But for ease, you can get a local Sim in advance for between £15-£30 (and most come with preloaded call credit).

This means you know the number and have it all set up before you go. Ensure you pick the right network though, as prices vary. There's a useful list of overseas networks on Prepaidgsm.

0044 USA, Cyprus, France, Spain and more

Orange

You can get a local pre-paid Sim for 20 different countries from 0044*, including the USA, Cyprus and India.

They can be quite pricey - up to £40. Or you can get a contract Sim card, but these are only good for those on long visits or who travel to that specific country regularly.

Anything else? There is also a global Sim option for those travelling to more than one country. You must top-up at least once every six months. If you do not add any credit within a six-month period, your remaining credit will be lost.


UK2AbroadBest for travelling in the US

O2

If you're travelling to the US, it's not easy for non-residents to get local Sims (though you sometimes can via eBay), but UK2Abroad* offers a special US local Sim.

It's £44.99, but this gives you £25 calling credit.

Anything else? There is also a global Sim option for those travelling to more than one country. UK2Abroad only works in unlocked handets. Micro Sims for use in an iPhone or iPad are available. Just contact the company by reply email when you receive your automated order confirmation.

Further ways to cut costs

Rebtel allows you to make roaming calls for the price of a local call. It does this by routing calls from mobiles through local landlines. This is useful for those with local Sims, as calling abroad can still be costly, but local calls can be dirt cheap. Full info in the Free International Calls guide.

Cheapest global Sims

A global Sim offers allows you to have the same number every time you go away. To keep the cost of making calls lower, international Sims use call-back systems.

Global Sims usually cost around £15 - £40 to buy. All have similar call costs but varying credit, so it's worth checking the costs for countries you visit regularly. Some top picks include:

TravelTalk £40 with £25 credit

TravelTalk Sim

The TravelTalk Sim from Story Telecom costs £40 with £25 start-up credit and free delivery. It can be used in over 170 countries to get cut-price calling rates. It's also free to receive calls in 50+ countries, including Australia, USA, Poland and Greece.

Anything else? The TravelTalk Sim will only work in unlocked handsets. The credit and Sim does not expire. You'll get a UK number, so anyone calling you from the UK will be charged the same rate to call you as if you were still in the UK.

Tru Tried & tested Tru local anywhere and more

Truphone

The slightly more expensive Tru (previously Sim4travel) costs £19.99 and gives £10 call credit.

Anthing else? Every 30 days of inactivity costs £2 which is a big disadvantage, but you can avoid this by calling the automated top-up line from your Tru handset for free on 404 every month.

Other international Sim providers. 0044Global Sim* and Simply-fone are also worth checking if you regularly go to one country but cannot get a local Sim.

Ensure people call you cheaply

When people call you, if you're using a local Sim, they're effectively calling that country. With a global Sim, regardless of where you are, they're calling the country the Sim's based in. For instance, Sim4Travel is Liechtenstein, Story Telecom is the Isle of Man and Oneroam is Estonia.

Done correctly, these calls should only cost pennies, providing your friends/family call via one of the instant access cheap dial providers (see the International CallChecker for the daily-updated cheapest way to call any country).

Overall roaming costs compared (incl VAT)
Making calls
Receiving calls
EU max charge
€0.42/min (about 38p)
€0.13/min (about 12p)
Orange Euro Traveller
27.4p/min
Free
Orange standard
36.6p/min
11.5p/min
O2 My Europe Extra
25p/min
Free
O2 standard
35p/min
11p/min
Story Telecom
16p/min
Free (in 50+ countries)
Table correct as of 10 May 2012

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Mobile Roaming

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