Cheap Data Roaming Avoid shock bills & slash costs

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If you're not careful, using the web abroad could rack up a bill of £100s or even £1,000s. It can cost as much as £3/MB in Europe and up to £10/MB around the rest of the world, just to look at 10 "made for mobile" web pages.

The most sensible plan is to turn your phone off all together; but if you can't, there are ways to slash costs. This guide shows you how to avoid nasty shocks and if you must use your smartphone, how to get the cheapest data access wherever you are in the world.


This is the first incarnation of this guide. Please feedback on how you find the info and if anything needs improving.

Quick tips before you go

If you do nothing else before you go, these quick tips should limit costs.

Use free wi-fi hotspots abroad

If you'll only occasionally need to access the 'net when travelling, and your laptop or mobile has built-in wi-fi, using wireless hotspots is cheapest.

How to find a free wi-fi hotspot

The key here's to be prepared: set aside a few minutes at home before you go, ask your hotel and check the host of sites that list wireless hotspots around the world. One of the most comprehensive is JiWire, which allows you to type in a place name and search for local spots among the 25,000 or so on its database. It's also worth checking Free Hotspot, and Hotspot Locations.

You can also use Google Maps to find places that offer free wireless access. To find them, type in the name of the area you're going to, click on the marker, then "Search nearby" and type in "free wi-fi". The map will show all locations with free wi-fi. Alternatively, type in to the search box on Google Maps home page: Free wi-fi loc: PLACE NAME, eg, Free wi-fi loc: Cales de Mallorca.

WARNING! While the existence of wireless networks accessible to everybody is undoubtedly a great thing, be wary of cyber hacking and thieves.

Don't enter any secure info when using public wi-fi spots, as there's a risk it can be intercepted by others on the network and used for identity theft.

Get add-on data bundles to cut costs

EU regulations mean the price of using the web abroad is falling, but it's possible to cut the costs further.

If you're only likely to use a few MB of data, get an overseas data bundle from your network. It's free to sign up, and you get cheaper data rates. Below are the major mobile providers' offerings.

Bundles for within the EU

Orange

Orange mobile internet travel bundles£3/day for 30MB

  • What: 30MB daily allowance
  • Cost: £3/day for up to 30MB
  • How: Buy the add-on more than 24 hours before you travel - Orange will apply it as soon as you're in an EU country. To get it text TRAVEL to 6640 from your Orange phone.
  • Countries not included: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.
  • Out of bundle charges: Once you've used your bundle allowance, you'll be charged £3.07/MB. If you sign-up to this bundle you're automatically opting out of getting the EU €50 data cap.

Orange has a range of travel data bundles. For short trips within Europe, Orange's daily 30MB for £3 should be enough for you to browse the web for about 1½ hours or send 30 emails with attachments, in one day.

Any unused data in a day won't be carried over. If you need more data or are going away for longer however, Orange does offer other data deals. See Orange* for more information.

O2

O2's Web Daily Europe Service£1.50/day for up to 15MB

  • What: Web Daily Europe
  • Cost: £1.50/day for up to 15MB
  • How: To opt-in text DATA to 2020 before you go.


  • Countries not included: Albania, Belarus, Bosnia and Herzegovina, Croatia, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Ukraine, West Bank.
  • Out of bundle charges: While it won't charge you if you occasionally exceed your 15MB/day package slightly, O2 says "if you repeatedly use more than this then we will contact you about your usage and may insist that you move to a daily maximum charge of £5, or remove you from the service."

O2's Web Daily Europe* service costs £1.50 a day for 15MB - if you don't opt into the bundle before you go, it'll charge £3.07/MB. O2 says 15MB is enough "to keep up with friends on Facebook and send some emails on your mobile, but it's not enough to watch YouTube videos or download music."

Vodafone

Vodafone's Data Traveller package£2/day for 25MB

  • What: Vodafone Data Traveller
  • Cost: £2/day for 25MB
  • How: To opt in to Vodafone Data Traveller, call 40062 from your Vodafone mobile phone before you go.

  • Countries not included: Belarus, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.
  • Out of bundle charges: Once you've used your allowance you'll pay the standard data rates - £1/MB up to 5MB, then £5 for every 5MB thereafter.

Vodafone's Data Traveller* deal costs £2/day (midnight to midnight, UK time) for 25MB. Customers on a tariff costing £40/month or more (with at least 900 UK minutes) get a free 25MB to use per day.

You can also pay £10/month for the same bundle, so if you're going to use the web on six or more separate days, this is cheaper.

T-Mobile

T-Mobile Euro Boosters£1/day for 3MB

  • What: Euro Boosters


  • How: Get them from the Euro Internet Booster page when you first access the web abroad; the cost will be added to your bill.
  • Cost:
    3MB/£1 - 3MB to use in one day
    20MB/£5 - 20MB to use over seven consecutive days
    50MB/£10 - 50MB to use over 30 consecutive days.

  • Countries not included: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Switzerland, Turkey, Ukraine, West Bank.
  • Out of bundle charges: There are no run on rates. You can buy another Booster when either the time expires or you reach the Booster allowance. So you can't run up a big bill without knowing it.

Within T-Mobile's Euro travel zone, customers won't be able to access the internet without first purchasing a Euro Booster*. Boosters start from £1/3MB to use in a day.

Check how much data you've used by bookmarking this link on your phone: http://www.t-zones.co.uk/apps/ebdc/en/status. You can check it at any time, and it won't use up any allowance.

Unfortunately these bundles don't work for BlackBerry customers. If you're using a BlackBerry in Europe it will cost £1.50/MB up to a maximum of £4 per day. This is also capped at a maximum amount of £48 in any month. If you're a regular traveller abroad with a BlackBerry you can also buy a BlackBerry World Email 30 Day Booster which costs £15.32 for a month.

Bundles for outside the EU

Orange

Orange global internet travel bundlesFrom 4MB/£8.17 for 30 days

  • What: Orange global travel bundle

  • Out of bundle charges: Once you've used your bundle allowance, you'ill be charged £8/MB.
  • Cost:
    4MB/£8.17 - 4MB to use over 30 consecutive days
    10MB/£15.32 - 10MB to use over 30 consecutive days
    50MB/£61.27 - 50MB to use over 30 consecutive days.
  • How: Buy the add-on more than 24 hours before you travel - Orange will apply it as soon as you're in another country. To get it text TRAVEL to 6640 from your Orange phone.


Orange customers travelling outside Europe can sign up for a global internet travel bundle*, starting from £8.17 for 4MB. You can purchase these bundles on a 30-day or monthly recurring basis.

Vodafone

Vodafone's Data Traveller package£5/25MB per day

  • What: Vodafone Data Traveller
  • Cost: £5/day for 25MB
  • How: Call 40062 from your Vodafone mobile phone before you go.

  • Out of bundle charges: Once you've used your allowance you'll pay standard data rates - £3/MB up to 5MB, then £15 for every 5MB thereafter.

You can also get Vodafone's Data Traveller package* worldwide, which will send you free texts to let you know when you’re nearing the end of your data allowance. Once you've used your allowance you'll pay the standard data rates of £3/MB up to 5MB, then £15 for every 5MB after that.

Switch Sim for cheaper rates

If you're a frequent traveller and need instant access to the 'net, buying a Pay As You Go (PAYG) data Sim card in the country you're travelling to is likely to be the most cost-effective option.

The per-MB savings here can be huge, as you'll side-step roaming rates entirely and only pay local costs, but it's a fiddly process and there's no easy solution to finding a local Sim.

This option is only worthwhile if you go there often though, since each one will require its own outlay. You'll also need an unlocked handset or 3G dongle - read the full Mobile Unlocking guide to find out how.

How to find the right Sim

As Sim offers vary by country, and can usually only be bought locally, it can be difficult to find them.

This growing Wiki Resource has users' recommendations on PAYG overseas data Sim cards, though it's accuracy depends on how up to date people have kept the info. Use the list on the left-hand side to pick a country, and it'll show you available PAYG data Sim options, where to buy them when you arrive, and how to get connected once you get the Sim.

Try Prepaidgsm for a more comprehensive list of overseas networks, but you'll have to check each separately to find relevant deals.

Alternatively if you're willing to do a little more leg work yourself, Wikipedia lists the mobile networks available in every country.

Once you know which providers operate in the country you're travelling to, it's possible to compare deals on their sites before you go, and buy a PAYG Sim card when you get there.

What to do if you receive a BIG bill

If you arrive home from holiday to a mammoth mobile bill and you've been charged incorrectly, you should be able to get some money back.

Step 1: Complain to your provider

Contact your provider straight away. Send it a copy of your bill, highlighting the relevant charges and the reasons why you are disputing them.

Below are the contact details of some of the main mobile providers:

Online complaints form Customer services
number
Three Call 333 from your Three phone.
O2 Call 202 from your O2 phone.
Orange Call 150 from your Orange phone.
T-Mobile Call 150 from your T-Mobile phone.
Vodafone Call 191 from your Vodafone phone.

Step 2: After eight weeks complain to the Ombudsman

If after eight weeks you've not resolved the problem or are unhappy with your supplier's decision, you can submit your complaint to one of the two independent Alternative Dispute Resolution (ADR) schemes. The schemes are impartial and free.

The two to go to are CISAS or Ombudsman Services: Communications. Use the ADR checker on Ofcom's website to check which one your provider's signed up to.

The size of the saving

Browsing the web for 10 hours, and sending/receiving 200 emails over a fortnight in Australia using a Vodafone mobile costs a massive £600 if you don't take any action to keep costs down.

Yet buy a PAYG Aussie Sim and you'll reduce the cost to a much better £31, including all set-up costs.

Cost of surfing the net for 10 hrs and sending 200 emails
Set-up cost Cost/MB Data use Total cost
Orange standard
-
1MB costs £8 163MB
£1,300
Orange Global internet bundle
-
50MB costs £61.27 over 30 consecutive days. After, it's £8 per MB. 163MB
£965
Vodafone standard
-
A MB costs £5 up to 5MB, then £15 for every 5MB after that 163MB
£600
Vodafone Data Traveller service
-
£5 for a daily 25MB allowance 163MB
£50
Local AUS PAYG Sim card
$49 (incl 3GB free data) (1)
$49 gets you 3GB (or 3,072MB) 163MB
$49 or £31
Sending 200 emails and browsing the 'net for 10 hours, over a fortnight, is equivalent to 163MB of data, - we've based our table on using 16MB per day over 10 days. (1) Price converted using XE's currency converter.

Glossary

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