If you're not careful, using the web abroad could rack up a bill of £100s or even £1,000s. It can cost as much as £3/MB in Europe and up to £10/MB around the rest of the world, just to look at 10 "made for mobile" web pages.
The most sensible plan is to turn your phone off all together; but if you can't, there are ways to slash costs. This guide shows you how to avoid nasty shocks and if you must use your smartphone, how to get the cheapest data access wherever you are in the world.
In this guide
Providers' data roaming bundles
This is the first incarnation of this guide. Please feedback on how you find the info and if anything needs improving.
Quick tips before you go
If you do nothing else before you go, these quick tips should limit costs.
Switch off your data roaming
Using your network's 3G (or to a lesser extent 2G) signal to access the web is what costs big. Switch off your 3G signal to avoid any nasty big bills. You'll still be able to use the phone if it has w-fi capabilities or for listening to music or calling.
Turn off automatic app updates
Many apps and programs, as well as the operating systems themselves, routinely check for available updates and download them automatically. This can use up hundreds of megabytes, racking up charges. So if you're keeping 3G on, turn them off to save on data costs. Here's how for iPhones and Android handsets.
iPhone. Go to Settings > Fetch New Data and then switch "Push" to off. Then change "Fetch" to "Manually" - this will stop your handset from scanning for emails and app updates every few minutes, which could run up a hefty bill over the course of your holiday. More info on the Apple website.
Android. Go to Settings > Accounts and Sync then untick "Background Data". This will prevent your phone from syncing and updating. You should also check the settings in each app, as there's usually the option to turn off auto updates.
DON'T watch TV, films or download music
Never use your network's 3G signal to download or stream films, TV or music. This will take huge chunks off data and can you see you faced with a bill of £100s or £1,000s.
Pack your Kindle for free web access
If you've got a 3G Kindle, don't forget to pack it in your suitcase before you go, as it offers free mobile internet access across most of Europe and other countries around the world (see coverage maps).
The idea is that, while overseas, you can download books or newspapers at no additional cost, even without wi-fi connection.
In the "experimental" option in the menu however, there's a web browser.
It's black and white, and pretty basic. You can't watch videos of high-end graphical content, but for scanning info sites it's functional, and if you've got web-mail like Gmail you can use it for that at absolutely no cost.
Get special apps to compress the amount of data you use
The currently free app, Onavo, compresses data downloads for apps like Facebook, so you can do more with your download limit. It also works in 90 countries around the world, helping you minimise expensive roaming rates.
Onavo says it could reduce data usage by 80% and is totally secure as it doesn't store your data. It can't compress downloads for apps that stream content like the BBC iPlayer or YouTube, or VoIP apps like Skype. It's only available for iPhones at the moment, but an Android version will be launched soon. Onavo says it will start charging a subscription but it's free for now.
Alternatively, web browser Opera also offers a free data compression app for web surfing. The "Mini" mobile version of the browser is available for iPhones, Android and Nokia phones.
iPhone users update software
All iPhones have a function which allows you to switch off data roaming, which should mean no charges when away. However, complaints have flooded in from MoneySavers saying they have taken the necessary steps to disable roaming and have still been charged. Here's what you should do to avoid that:
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Ensure software is up-to-date. Plug your phone into iTunes and follow the on-screen prompts to download any software updates before you go. O2 says a fault in a previous iPhone software version led to erroneous charges.
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Turn off data roaming. Switch off data roaming BEFORE you leave the UK and keep it off. While it is on, some apps trigger data downloading even when you're not browsing the web. You may also be downloading emails inadvertently.
When you buy an iPhone, data roaming should be "off" by default. You can check by going to settings > general > network, and move the Data Roaming slider to "off".
Have you opted into the EU cut-off?
Current EU regulations mean providers have to warn when you've nearly used €50 (around £44) of data in a month when roaming in the EU. When you hit this mark, your mobile provider should cut off your mobile internet service until the next billing month begins.
You can opt-out of the cap warning or arrange in advance to have a higher limit if necessary, though this isn't a good idea. Also be warned that by signing up for certain data bundles you'll be automatically opted out. Speak to your mobile provider before you go to check you're covered.
WARNING! The cap only applies when using mobile internet in EU member states, NOT all European countries. Some popular holiday destinations, including Turkey, Croatia, Eygpt and Switzerland are not covered by this warning cap.
Use "offline" tourist guides
If you're using a travel-guide app make sure it's one that works offline. This way you should still be able to access maps and reviews without hammering your data allowance.
TimeOut's apps offer this for example, others should tell you before you download them.
Don't download attachments & manually retrieve emails
Downloading attachments will eat into data costs, so don't do it.
Even better, if you currently manage your emails with a program like Outlook or Thunderbird (and you get a lot of unnecessary ones), you may save data by signing up to a web-based service like MS Live Hotmail, Yahoo Mail or Gmail.
It is possible to re-direct your emails there and view them without downloading, so if a friend decides to send you party pictures when you're away in Spain, you can choose not to download them 'til you get back (see Martin's blog). Also, select your emails to be "manually retrieved", rather than "pushed" through. This will limit your data use.
Use free wi-fi hotspots abroad
If you'll only occasionally need to access the 'net when travelling, and your laptop or mobile has built-in wi-fi, using wireless hotspots is cheapest.
How to find a free wi-fi hotspot
The key here's to be prepared: set aside a few minutes at home before you go, ask your hotel and check the host of sites that list wireless hotspots around the world. One of the most comprehensive is JiWire, which allows you to type in a place name and search for local spots among the 25,000 or so on its database. It's also worth checking Free Hotspot, and Hotspot Locations.
You can also use Google Maps to find places that offer free wireless access. To find them, type in the name of the area you're going to, click on the marker, then "Search nearby" and type in "free wi-fi". The map will show all locations with free wi-fi. Alternatively, type in to the search box on Google Maps home page: Free wi-fi loc: PLACE NAME, eg, Free wi-fi loc: Cales de Mallorca.
Boost wireless potential abroad by sharing your wi-fi at home
One way to seriously boost the number of wireless networks available to you is to sign-up to the fon scheme, which has over a million members worldwide.
The idea's simple, you buy a special wireless router (£30) which splits your connection in two; one secure part for you, and one open part for other members of the fon community, or "foneros", who in exchange offer you use of the open part of their own wireless networks, wherever they are in the world.
To work out if you'll benefit from joining, check out fon maps, which shows hotspot locations worldwide (click the "hotspots active in the last hour" button for an up-to-the-minute representation). Given the cost of roaming in some places, it may well be worth the one-off £30 spend for continuous access to fon hotspots. Report your feedback and see what others say in the Fon discussion.
WARNING! While the existence of wireless networks accessible to everybody is undoubtedly a great thing, be wary of cyber hacking and thieves.
Don't enter any secure info when using public wi-fi spots, as there's a risk it can be intercepted by others on the network and used for identity theft.
Get add-on data bundles to cut costs
EU regulations mean the price of using the web abroad is falling, but it's possible to cut the costs further.
If you're only likely to use a few MB of data, get an overseas data bundle from your network. It's free to sign up, and you get cheaper data rates. Below are the major mobile providers' offerings.
Bundles for within the EU
Orange mobile internet travel bundles£3/day for 30MB
- What: 30MB daily allowance
- Cost: £3/day for up to 30MB
- How: Buy the add-on more than 24 hours before you travel - Orange will apply it as soon as you're in an EU country. To get it text TRAVEL to 6640 from your Orange phone.
- Countries not included: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.
- Out of bundle charges: Once you've used your bundle allowance, you'll be charged £3.07/MB. If you sign-up to this bundle you're automatically opting out of getting the EU €50 data cap.
Orange has a range of travel data bundles. For short trips within Europe, Orange's daily 30MB for £3 should be enough for you to browse the web for about 1½ hours or send 30 emails with attachments, in one day.
Any unused data in a day won't be carried over.
If you need more data or are going away for longer however, Orange does offer other data deals. See Orange* for more information.
O2's Web Daily Europe Service£1.50/day for up to 15MB
- What: Web Daily Europe
- Cost: £1.50/day for up to 15MB
- How: To opt-in text DATA to 2020 before you go.
- Countries not included: Albania, Belarus, Bosnia and Herzegovina, Croatia, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Ukraine, West Bank.
- Out of bundle charges: While it won't charge you if you occasionally exceed your 15MB/day package slightly, O2 says "if you repeatedly use more than this then we will contact you about your usage and may insist that you move to a daily maximum charge of £5, or remove you from the service."
O2's Web Daily Europe* service costs £1.50 a day for 15MB - if you don't opt into the bundle before you go, it'll charge £3.07/MB. O2 says 15MB is enough "to keep up with friends on Facebook and send some emails on your mobile, but it's not enough to watch YouTube videos or download music."
Vodafone's Data Traveller package£2/day for 25MB
- What: Vodafone Data Traveller
- Cost: £2/day for 25MB
- How: To opt in to Vodafone Data Traveller, call 40062 from your Vodafone mobile phone before you go.
- Countries not included: Belarus, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Turkey, Ukraine, West Bank.
- Out of bundle charges: Once you've used your allowance you'll pay the standard data rates - £1/MB up to 5MB, then £5 for every 5MB thereafter.
Vodafone's Data Traveller* deal costs £2/day (midnight to midnight, UK time) for 25MB. Customers on a tariff costing £40/month or more (with at least 900 UK minutes) get a free 25MB to use per day.
You can also pay £10/month for the same bundle, so if you're going to use the web on six or more separate days, this is cheaper.
T-Mobile Euro Boosters£1/day for 3MB
- What: Euro Boosters
- How: Get them from the Euro Internet Booster page when you first access the web abroad; the cost will be added to your bill.
- Cost:
3MB/£1 - 3MB to use in one day
20MB/£5 - 20MB to use over seven consecutive days
50MB/£10 - 50MB to use over 30 consecutive days.
- Countries not included: Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus (North), Faroe Islands, Gaza Strip, Georgia, Israel, Macedonia, Montenegro, Serbia, Switzerland, Turkey, Ukraine, West Bank.
- Out of bundle charges: There are no run on rates. You can buy another Booster when either the time expires or you reach the Booster allowance. So you can't run up a big bill without knowing it.
Within T-Mobile's Euro travel zone, customers won't be able to access the internet without first purchasing a Euro Booster*. Boosters start from £1/3MB to use in a day.
Check how much data you've used by bookmarking this link on your phone: http://www.t-zones.co.uk/apps/ebdc/en/status. You can check it at any time, and it won't use up any allowance.
Unfortunately these bundles don't work for BlackBerry customers. If you're using a BlackBerry in Europe it will cost £1.50/MB up to a maximum of £4 per day. This is also capped at a maximum amount of £48 in any month. If you're a regular traveller abroad with a BlackBerry you can also buy a BlackBerry World Email 30 Day Booster which costs £15.32 for a month.
Bundles for outside the EU
Orange global internet travel bundlesFrom 4MB/£8.17 for 30 days
- What: Orange global travel bundle
- Out of bundle charges: Once you've used your bundle allowance, you'ill be charged £8/MB.
- Cost:
4MB/£8.17 - 4MB to use over 30 consecutive days
10MB/£15.32 - 10MB to use over 30 consecutive days
50MB/£61.27 - 50MB to use over 30 consecutive days.
- How: Buy the add-on more than 24 hours before you travel - Orange will apply it as soon as you're in another country. To get it text TRAVEL to 6640 from your Orange phone.
Orange customers travelling outside Europe can sign up for a global internet travel bundle*, starting from £8.17 for 4MB. You can purchase these bundles on a 30-day or monthly recurring basis.
Vodafone's Data Traveller package£5/25MB per day
- What: Vodafone Data Traveller
- Cost: £5/day for 25MB
- How: Call 40062 from your Vodafone mobile phone before you go.
- Out of bundle charges: Once you've used your allowance you'll pay standard data rates - £3/MB up to 5MB, then £15 for every 5MB thereafter.
You can also get Vodafone's Data Traveller package* worldwide, which will send you free texts to let you know when you’re nearing the end of your data allowance. Once you've used your allowance you'll pay the standard data rates of £3/MB up to 5MB, then £15 for every 5MB after that.
Switch Sim for cheaper rates
If you're a frequent traveller and need instant access to the 'net, buying a Pay As You Go (PAYG) data Sim card in the country you're travelling to is likely to be the most cost-effective option.
The per-MB savings here can be huge, as you'll side-step roaming rates entirely and only pay local costs, but it's a fiddly process and there's no easy solution to finding a local Sim.
This option is only worthwhile if you go there often though, since each one will require its own outlay. You'll also need an unlocked handset or 3G dongle - read the full Mobile Unlocking guide to find out how.
How to find the right Sim
As Sim offers vary by country, and can usually only be bought locally, it can be difficult to find them.
This growing Wiki Resource has users' recommendations on PAYG overseas data Sim cards, though it's accuracy depends on how up to date people have kept the info. Use the list on the left-hand side to pick a country, and it'll show you available PAYG data Sim options, where to buy them when you arrive, and how to get connected once you get the Sim.
Try Prepaidgsm for a more comprehensive list of overseas networks, but you'll have to check each separately to find relevant deals.
Alternatively if you're willing to do a little more leg work yourself, Wikipedia lists the mobile networks available in every country.
Once you know which providers operate in the country you're travelling to, it's possible to compare deals on their sites before you go, and buy a PAYG Sim card when you get there.
What to do if you receive a BIG bill
If you arrive home from holiday to a mammoth mobile bill and you've been charged incorrectly, you should be able to get some money back.
Step 1: Complain to your provider
Contact your provider straight away. Send it a copy of your bill, highlighting the relevant charges and the reasons why you are disputing them.
Below are the contact details of some of the main mobile providers:
| Online complaints form | Customer services number |
|---|---|
| Three | Call 333 from your Three phone. |
| O2 | Call 202 from your O2 phone. |
| Orange | Call 150 from your Orange phone. |
| T-Mobile | Call 150 from your T-Mobile phone. |
| Vodafone | Call 191 from your Vodafone phone. |
Step 2: After eight weeks complain to the Ombudsman
If after eight weeks you've not resolved the problem or are unhappy with your supplier's decision, you can submit your complaint to one of the two independent Alternative Dispute Resolution (ADR) schemes. The schemes are impartial and free.
The two to go to are CISAS or Ombudsman Services: Communications. Use the ADR checker on Ofcom's website to check which one your provider's signed up to.
The size of the saving
Browsing the web for 10 hours, and sending/receiving 200 emails over a fortnight in Australia using a Vodafone mobile costs a massive £600 if you don't take any action to keep costs down.
Yet buy a PAYG Aussie Sim and you'll reduce the cost to a much better £31, including all set-up costs.
| Set-up cost | Cost/MB | Data use | Total cost | |
|---|---|---|---|---|
| Orange standard | - |
1MB costs £8 | 163MB | £1,300 |
| Orange Global internet bundle | - |
50MB costs £61.27 over 30 consecutive days. After, it's £8 per MB. | 163MB | £965 |
| Vodafone standard | - |
A MB costs £5 up to 5MB, then £15 for every 5MB after that | 163MB | £600 |
| Vodafone Data Traveller service | - |
£5 for a daily 25MB allowance | 163MB | £50 |
| Local AUS PAYG Sim card | $49 (incl 3GB free data) (1) |
$49 gets you 3GB (or 3,072MB) | 163MB | $49 or £31 |
Sending 200 emails and browsing the 'net for 10 hours, over a fortnight, is equivalent to 163MB of data, - we've based our table on using 16MB per day over 10 days. (1) Price converted using XE's currency converter. |
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