December 2016

Dublin-based airline Ryanair has told a customer seeking flight delay compensation that it won't accept the jurisdiction of the British legal system, in a move that has raised questions over the future of how delay compensation is dealt with once a claim's been escalated to the courts.

Lenders are missing the early warning signs of customers' financial difficulties, meaning they're too slow to offer help and borrowers risk falling further into debt, the financial watchdog has found.

Currency bureau Travelex has continued to accept applications from new customers for its Supercard, despite the fact that a technical glitch has meant that delivery of the travel cards has been suspended. If you don't want to wait for your Supercard, there are rival cards available offering similar exchange rates.

More than four million banking customers benefitted from fee-free basic accounts during the opening six months of 2016, according to Government figures. But if you've a basic account with Lloyds or Royal Bank of Scotland (RBS) that you opened before the start of the year, you may still be paying a fee and should consider upgrading or switching.

Holidaymakers who'd already paid for their trips in full have been left stunned after their tour operator added a surcharge of up to £50 per person, blaming currency fluctuations after the Brexit vote.

Ovo Energy has agreed to pay £58,000 to charity after its agents missed appointments with customers, or turned up late, and then failed to compensate them as required by the regulator.

If you're a passenger on Great Northern, Southern, Gatwick Express or Thameslink trains and you experience a delay of 15 minutes or more you'll be able to claim compensation from Sunday (11 December).

British Gas, E.on, SSE and some smaller suppliers have announced energy price freezes till the end of winter. Yet if you're one of the 66% on one of their standard tariffs they're typically freezing you at £200/yr MORE than the cheapest.

The financial watchdog has delayed its decision on a proposed deadline for reclaiming PPI after its consultation received "a large amount of feedback".

The financial watchdog has raised concerns that debt management companies are not carrying out thorough annual reviews – meaning some customers are not benefiting from repayment plans appropriate to their financial situations.