Shoppers claim Amazon has 'ruined' Christmas after it sends presents without packaging
Amazon has been accused of 'ruining' Christmas after shoppers reported receiving items which were intended as presents without any packaging.
The retail giant, which in the past has come under fire for posting small items in a large amount of packaging, now sends out some purchases with little or no extra packaging, meaning the item ordered is visible on arrival. In some cases, pre-packaged items such as children's toys have been delivered with only a sticker added.
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'Surprise for grandson now ruined'
On social media, Amazon customers have been expressing their disappointment:
How to ensure your order IS packaged
If you're ordering a present you want to keep hidden from curious eyes, fortunately there's an easy way to ensure it arrives fully packaged.
When ordering, simply tick the 'Ship in Amazon box' option on the checkout page. This will ensure your item is dispatched in an Amazon.co.uk box at no extra cost.
What does Amazon say?
An Amazon spokesperson said: "We offer customers the option to conceal their product at no cost by selecting 'Ship in Amazon Packaging' at the checkout.
"Amazon continually works on behalf of customers to reduce and minimise the amount of packaging materials we use under our Frustration-Free Packaging Programme.
"As part of the programme, we have worked with manufacturers around the world to design their products to ship in their own packaging without the need for additional packaging."