Shoppers claim Amazon has 'ruined' Christmas after it sends presents without packaging

'Surprise for grandson now ruined'

On social media, Amazon customers have been expressing their disappointment:

How to ensure your order IS packaged

If you're ordering a present you want to keep hidden from curious eyes, fortunately there's an easy way to ensure it arrives fully packaged.

When ordering, simply tick the 'Ship in Amazon box' option on the checkout page. This will ensure your item is dispatched in an Amazon.co.uk box at no extra cost.

What does Amazon say?

An Amazon spokesperson said: "We offer customers the option to conceal their product at no cost by selecting 'Ship in Amazon Packaging' at the checkout.   

"Amazon continually works on behalf of customers to reduce and minimise the amount of packaging materials we use under our Frustration-Free Packaging Programme.

"As part of the programme, we have worked with manufacturers around the world to design their products to ship in their own packaging without the need for additional packaging."