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Tesco customers furious as fuel station payments taken months late

Furious Tesco shoppers have complained after card payments made at some of the retailer's petrol stations were taken months after they were made. Some say they now don't have the cash to cover payments, although Tesco promises to refund any bank charges incurred if you do go into the red

14 January 2021

Netflix to hike prices by up to £24/yr for millions – what you can do about it

Millions of Netflix users with standard and premium accounts will see prices rise by up to £24 a year

5 January 2021

Tesco limits sales of toilet roll, eggs, rice and soap

Tesco has re-introduced restrictions on grocery sales, allowing shoppers to buy only three packs of certain items and just a single pack of toilet roll. However the supermarket and its rivals insist there are currently no product shortages and are urging customers to shop normally

23 December 2020

'Irresponsible' Klarna ads banned by advertising watchdog

Four 'irresponsible' Instagram posts promoting buy now, pay later service Klarna have been banned

23 December 2020

Martin Lewis calls for 'explosive' buy now pay later market to be regulated at 'maximum speed'

Martin Lewis has called for the "explosive" market for buy now, pay later products to be regulated as soon as possible in a Treasury Committee evidence session this week

10 December 2020

Age limit to play National Lottery to increase to 18

The minimum legal age to play the National Lottery is set to rise from 16 to 18 next year, as the Government plans to crack down on problem gambling

8 December 2020

PayPal to introduce £9 a year fee for 'inactive' accounts – act now to dodge it

PayPal is set to introduce an annual fee of up to £12 for users whose accounts have been inactive for a year or more - but you can avoid the charge by logging into your account before the deadline in December

7 December 2020

Ikea shoppers furious after waiting 'up to three months' for deliveries with 'no help' from customer services

Ikea has been flooded with complaints from shoppers struggling to get in touch with its customer support services, with one person saying they've waited three months with no update on deliveries. We round up what's happened and what you can try to do about it

4 December 2020

Topshop, Dorothy Perkins and Burton owner goes into administration – your rights

The parent company of Topshop, Miss Selfridge, Dorothy Perkins, Evans and several other high street chains has collapsed into administration. If you're a customer, we've full help below on what it means for gift cards, online orders and returns

4 December 2020

Topshop, Dorothy Perkins and Burton shoppers furious as gift cards stop working

Topshop, Burton and Dorothy Perkins customers have been left unable to spend gift cards after parent company Arcadia Group went into administration – even though retailers had originally said vouchers would work as normal

2 December 2020

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