MSE News

Sainsbury's trials no longer offering cashback at the tills

Some Sainsbury's stores are no longer offering customers cashback on debit cards at the tills as part of a trial.

The supermarket giant says that all the stores initially involved in the trial have free cashpoints, and that it will eventually be rolled out to the majority of its stores with ATMs.

A spokesperson said the company was closely monitoring feedback from the trial.

The issue was raised by Forum users, with one saying they were "flabbergasted" by the change.

What are customers saying?

The change was flagged by MSE forumite JulieM last week.

She wrote: "Just a warning to those who ask for cashback when buying their groceries. Apparently they're trialling it at selected stores as a way of getting customers through the tills quicker."

One user replied: "I was flabbergasted last week in the Derby Kingsway store when I requested £50 and was told cash back had been stopped. The cashier informed to go to the cash point to withdraw the cash."

Do other supermarkets offer cashback at their tills?

Asda, Morrisons and Tesco do still offer customers the option to get cashback at the till. 

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