Cruise & Maritime Voyages falls into administration – what you need to know
Cruise firm Cruise & Maritime Voyages has fallen into administration – if you had a booking with it, here's how to try to get your cash back.
South Quay Travel & Leisure Limited, which traded as Cruise & Maritime Voyages (CMV) in the UK, fell into administration yesterday evening, with Duff & Phelps appointed as the administrator.
All of the company's bookings that haven't yet taken place are now cancelled, and we've got guidance below on how to get your cash back if you've lost out.
See Coronavirus Travel Rights for more info if your travel plans have been affected by the pandemic.
Bought a cruise package? You'll be protected by ABTA
ABTA – the UK travel trade association for tour operators and travel agents – says that the company mainly sold cruise packages, and customers who had one of these booked that will now not go ahead will have their costs covered by its protection scheme.
It also says that if a customer was due a refund for a cancelled package but hasn't received that money yet, they will also be covered by the ABTA scheme, as will customers who had been sent refund credit notes.
However, you won't be covered if you have a voucher that you haven't redeemed against a booking yet. In this case, you could try making a claim to your card provider. ABTA may also ask you to try making a claim to your card provider before you submit a claim to it. There's more information on this below.
Bought a package with a flight? The ATOL scheme should cover you
As well as cruise package, CMV sold a small number of flight-inclusive packages which are protected by the Civil Aviation Authority (CAA) ATOL scheme.
This weekend, the Government said it will protect refund credit notes issued since 10 March 2020 for ATOL-protected bookings, so you should be covered if you're in this situation. Unfortunately, if you've been given a voucher, rather than a credit note, you likely won't be covered.
If you booked a package with a flight, your ATOL certificate should be included with your booking documents and will say 'Package Sale' in the bottom right-hand corner.
We've asked if you'll be covered under the scheme if you were due a refund but haven't yet been paid it, and will update this story when we hear back.
You can get full info on how to claim if you're in this situation on the CAA website.
ABTA has told us it believes all of CMV's holidays were covered by either ATOL or ABTA protection, so there shouldn't be any circumstances where a future holiday is not covered.
However, if you have bought a voucher from the company, you may be able to try claiming this back via your card provider. ABTA may also ask you to try claiming from your card provider before you use its protection scheme:
- If you paid by debit or credit card, you might be able to claim money back from your card provider through the chargeback scheme. The chargeback scheme isn't a legal requirement, it's just a customer service promise. See our Chargeback guide.
- If you paid by credit card for a single purchase costing £100+, you should have Section 75 protection. Section 75 of the Consumer Credit Act means if you pay for something costing £100-£30,000 on a credit card, the card company's equally liable if something goes wrong – so you may be able to claim your money back from it. For more info on how this works, see our Section 75 guide.
You can use Section 75 to reclaim the entire cost of your purchase, even if you only paid for part of it on your credit card. However, the total cost of the single ticket or holiday you bought must be £100+.