MSE News


Three million pay extra for passports after leaving it late to renew

More than three million applications for pricier premium and fast-track passport renewals have been made in the past five years, costing travellers an extra £130 million, can reveal

20 November 2018

Ryanair customers risk £55 fee after being unable to check in online

Ryanair customers have struggled to check in online due to problems with the budget airline's website and app

14 November 2018

Got an unused Oyster card? You could claim a share of £350m

Millions of London commuters and visitors could pocket a share of the almost £350 million floating around on unused Oyster cards

13 November 2018

Post Office launches 'digital' passport renewals

The Post Office will now let you renew your passport online at 725 branches across the UK - but it'll cost £15 more than doing it yourself

9 November 2018

Ryanair online check-in to close for 12 hours on Wednesday

Ryanair say the planned outage is so an essential reservation system upgrade can be completed

5 November 2018

Virgin lifts peak restrictions on Friday evening trains from London

Virgin Trains has permanently scrapped its Friday afternoon peak restrictions from London Euston, in a move that it says will reduce overcrowding

1 November 2018

Eurostar customers told to reset passwords after attempted hack

Eurostar has contacted customers asking them to reset their Eurostar passwords and check for anything unusual on their accounts

31 October 2018

26-30 Railcard to be available nationwide by the end of the year

The 26-30 Railcard will be available to buy nationwide by the end of the year, train firms have promised.

26 October 2018

Extra 185,000 card details could have been stolen in BA hack

British Airways apologised last month after admitting that 100,000s of customers' payment details have been stolen over a period of 15 days in a massive data breach

25 October 2018

Most complained-about train firms revealed as complaints rise

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator

25 October 2018

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