MSE News


Coronavirus Travel Rights

The coronavirus outbreak is causing major travel disruption around the globe

14 July 2020

Government ads to warn Brits of Brexit travel changes – what you need to know

The Government has launched a series of ads to highlight changes to travel rules that will come in next year as a result of Brexit

13 July 2020

Watchdog warns more than 100 package holiday firms over refund delays

The competition watchdog has written to 100 of the most complained-about package holiday providers, warning they could face enforcement action if they don't start complying with consumer law

10 July 2020

Scotland to lift quarantine measures for travellers returning from 39 countries – but NOT Spain

Scotland will lift the 14-day quarantine requirement for travellers returning or visiting from 39 countries, including France, Germany and Italy, on Friday (10 July)

8 July 2020

The 70 best and worst firms for travel refunds: new MSE survey – Virgin and Loveholidays join Ryanair at the bottom

A new MSE survey shows Virgin and Loveholidays join Ryanair at the bottom of the refunds table

7 July 2020

Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting

There may be new hope for Ryanair customers waiting for refunds for cancelled flights, as the airline has said it’s making "rapid progress" to clear its refund backlog - but some say they're still struggling to get paid

7 July 2020

Sykes Cottages reverses coronavirus refund policy after watchdog investigation

UK holiday accommodation provider Sykes Cottages has reversed its policy on coronavirus cancellations and will now offer customers full cash refunds, after a wave of complaints from customers and intervention from the competition watchdog

3 July 2020

Government starts lifting restrictions on overseas travel

English holidaymakers have been given the green light to start travelling to some overseas destinations from Saturday, while quarantine requirements for returning travellers will also be lifted next week, as restrictions put in place due to the coronavirus pandemic are gradually lifted

3 July 2020

Virgin Atlantic Reward+ credit card-holders to get £40 rebate

Virgin Atlantic Reward+ credit card customers are being paid rebates of £40 each – equivalent to 25% of their annual fee – due to the coronavirus pandemic

1 July 2020

Regulator warns airlines over delays to coronavirus refunds

Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly

1 July 2020

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