MSE News


Government plans compensation scheme for Thomas Cook customers with serious injury claims

The Government is developing plans for a compensation scheme for Thomas Cook customers who face losing out on injury compensation claims because of the company's collapse.

5 November 2019

Up to 2,000 Thomas Cook customers haven't received direct debit refunds – here's what you need to know

Around 2,000 Thomas Cook customers who paid by direct debit have yet to receive their refunds - more than two weeks after they expected to receive their cash

30 October 2019

Warning – the booking sites that may rank hotels higher if they get commission

At least eight major booking sites may rank hotels higher in their default search results if they receive commission for reservations

22 October 2019

Thomas Cook customers vent anger at direct debit refund delays

Some Thomas Cook customers are facing a longer-than-expected wait for direct debit refunds, paid to the company before it collapsed

15 October 2019

Easyjet scraps £16 per booking admin fee

Budget airline Easyjet has scrapped the £16 per booking administration fee it charged on flights

1 October 2019

Holidaymakers who are away over Brexit will get healthcare costs covered

The UK Government has committed to continuing to cover the healthcare costs of UK travellers who have a trip to the EU that straddles Brexit day, if we leave without a deal on 31 October

25 September 2019

'I got £200 back in an hour': Thomas Cook customers start to get bank refunds

Customers who bought flights with collapsed travel firm Thomas Cook have spoken of their relief after being refunded within hours of complaining to their bank

24 September 2019

Travellers sent texts warning them to check if they need to renew their passports for Brexit

The Home Office is sending texts to around one million travellers warning them they may need to renew their passports if they want to travel to more than 20 European countries in the event of a no-deal Brexit

16 September 2019

More hotel booking sites promise to give you the full cost upfront

More than 20 firms, including TripAdvisor, Airbnb and Google, have agreed to always display the full cost of a hotel room upfront and not to give a false impression of its popularity, the competition watchdog says.

13 September 2019

British Airways cancels flights ahead of next strike – your rights

British Airways has begun cancelling hundreds of flights ahead of the next strike by pilots on Friday 27 September - here's what you need to know

13 September 2019

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