MSE News

DW Sports to fall into administration – what you need to know

Sports retailer and gym group DW Sports has fallen into administration and appointed BDO as its administrator.

The company has said it will now wind down its retail business for good, with its website ceasing trading with immediate effect and closing-down sales starting at its 50 remaining stores.

59 of its gym sites have re-opened in England and Northern Ireland, and BDO says the remaining 14 gyms will reopen when possible.

BDO has stressed that Fitness First, which is its sister company, will continue to operate as a separate company and its 43 sports clubs will be unaffected by the administration.

What is happening with gyms?

BDO says gyms that have already opened since the coronavirus lockdown will remain open, and more will reopen when possible.

It says gym members should contact their local gym for further information about reopening plans, or contact its customer centre on 01942 311215.

Will gift cards still be accepted?

DW Sports says gift cards are being accepted in its stores for now.

Remember that this could be stopped at any time, so it's probably worth spending gift cards now if you have them.

What about returns and outstanding orders?

DW Sports says that items can be exchanged for goods to the same value or less, when accompanied by a proof of purchase, up to and including 16 August 2020.

You'd usually be owed a refund if you'd been sold a faulty item, rather than just an exchange. If you have been sold a faulty item and paid by card, you can use chargeback to try and get your money back.

If you paid on credit card and the item cost more than £100, you can also use Section 75.

If you have an online order that hasn't been fulfilled, you can also use the above schemes to try and get your cash back.

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