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Secondary ticket seller StubHub forced to warn customers that tickets may be invalid

Secondary ticket seller StubHub forced to warn customers that tickets may be invalid

Secondary ticket seller StubHub is now warning people that tickets bought on its site "may not get them into an event", after action from the competition watchdog.

Earlier this year, the Competition and Markets Authority (CMA) told StubHub to address concerns that its website was not complying with commitments it made as a result of an investigation.

But now, the CMA says it is happy that StubHub has made the necessary changes.

What changes has StubHub made?

The CMA says it is satisfied, based on the evidence it has seen and monitoring it has carried out, that StubHub now:

  • Adequately warns people where tickets bought on the UK website may not get them into an event.

  • Has removed inaccurate messages about ticket availability.

  • No longer advertises tickets for overseas events that may not comply with UK consumer law.

  • Ensures people know exactly where they will sit in a venue.

  • Is taking sufficient steps to ensure that the full addresses of business sellers are displayed.

What does StubHub say?

We have contacted StubHub for comment and will update this story when we hear back.