Scottish Power to take on Yorkshire Energy's 74,000 customers
Customers of gas and electricity provider Yorkshire Energy – which stopped trading last week – are being transferred to Scottish Power.
Energy regulator Ofgem has appointed the big six firm to supply Yorkshire Energy's 74,000 household customers, with the switchover beginning yesterday (Sunday 6 December).
If you're a Yorkshire Energy customer, you WON'T lose your gas or electricity supply and any credit you have will be protected. Scottish Power should be in touch in the coming days to let you know what happens next. It will also update you again when the transfer is complete and your account has been fully set up.
Once you're set up with Scottish Power you can use our free Cheap Energy Club to see if you can save by switching.
I was with Yorkshire Energy – what happens now?
If you're a Yorkshire Energy customer, your gas and electricity will continue to work as normal and there won't be a break in service.
Scottish Power, which has five million household and business customers across the UK, will write to you in the next few days to let you know what's happening. It'll contact you again to let you know when it's set up your account.
Your current Yorkshire Energy tariff will end, and you'll be placed on what's known as a 'deemed' – ie, default – tariff. The tariff won't be the cheapest available but it won't have exit fees, so once you're moved over, you can find another deal.
Once Scottish Power contacts you to confirm you've been transferred to it, use our free Cheap Energy Club to see if you can save by switching. It's best to wait until you hear from Scottish Power though, as switching before the transfer completes could lead to a long delay or the switch not going through.
To be safe, it's also worth taking a meter reading in the next couple of days, just in case you later have a billing dispute. If you need any further support, Ofgem has a comprehensive set of FAQs.
I'm with Yorkshire Energy and in credit/debt – will I get it back?
Yes. Scottish Power will honour all credit balances. You can continue to use this to offset future energy use, or request a refund.
Ofgem says if you owed Yorkshire Energy money you should wait to hear from Yorkshire Energy's administrators or Scottish Power. It's likely you'll continue to need to repay these debts, to Yorkshire Energy, its administrator or to Scottish Power.
What if I'd already started to switch to/away from Yorkshire Energy?
If you were in the process of switching away from Yorkshire Energy at the point it stopped trading, the switch should continue as normal – there's nothing you need to do.
Similarly, if you were in the process of switching to Yorkshire Energy, you'll be moved over to Scottish Power and placed on the same 'deemed' tariff as existing Yorkshire Energy customers.
What if I've already cancelled my direct debit with Yorkshire Energy?
If you did, Scottish Power will be in touch to reinstate it over the next few weeks. Scottish Power will need it for your final bill.
If you haven't cancelled your direct debit with Yorkshire Energy, it should be transferred over when you move to Scottish Power.