MSE News

Utilities

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

Vodafone to increase pay-monthly mobile prices by 2.5%

Vodafone customers on pay-monthly mobile contracts and mobile broadband contracts and will see a 2.5% price rise from next month

20 March 2019

SSE takes on failed supplier Brilliant Energy's 17,000 customers

SSE has been appointed by energy regulator Ofgem to take on Brilliant Energy's 17,000 domestic customers

14 March 2019

Carphone Warehouse fined £29.1 million for mis-selling Geek Squad insurance

The Financial Conduct Authority has fined Dixons Carphone £29.1 million for mis-selling a mobile phone insurance and technical support service, known as 'Geek Squad'

13 March 2019

First Utility becomes latest energy supplier to announce price hike

The price of its variable tariff will rise from £1,137 to £1,254 on 1 April for existing customers

12 March 2019

Virgin Media launches Intelligent Wi-Fi – but check you're on the best deal first

Virgin Media is promising better in-home connectivity for millions of customers with its latest broadband kit - but you should check if you can get a cheaper deal first.

12 March 2019

Broadband slow? You've now more rights

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.

12 March 2019

Brilliant Energy stops trading – what you need to know

The small provider had 17,000 customers

11 March 2019

Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do

8 March 2019

Samsung Galaxy S10 on sale today – how to find the cheapest deals

Samsung's new Galaxy S10, S10 Plus and S10e officially launch today. Buying a Samsung is never MoneySaving – but if you're determined to get one, buying the right way could save you £100s/yr.

8 March 2019

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