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Utilities

'Defnydd heddiw': Smart meter displays in England turn Welsh in bizarre language glitch

Some Bulb energy customers are reporting that their smart meter displays have randomly switched to Welsh – even though they're not in Wales

15 July 2019

BBC to continue giving over-75 TV licence refunds after rule change

Pensioners will not face a deadline of June 2020 to reclaim TV licence fees they've accidentally paid

12 July 2019

Giffgaff customers 'can't top up' due to website issues

Giffgaff customers say they've been unable to top up their phones this morning due to issues with its website and app

12 July 2019

E.on rolls out 100% renewable electricity for all residential customers

The big six provider has rolled out 100% renewable electricity to its customers

9 July 2019

Water firms in U-turn over marketing letters that use 'scare tactics'

Water firms have been forced to review their communications and in one case even cancel a mass mail-out after a backlash from customers

2 July 2019

Southern Water to give customers a share of £123 million over 'shocking' failures

Southern Water is to pay £123 million back to customers following an investigation by regulator Ofwat

25 June 2019

EE to hike cost of out-of-bundle calls and texts

Pay-monthly EE customers will have to pay more for calls and texts not included in their plans from August, as the mobile giant has announced it's hiking out-of-bundle prices

25 June 2019

BT Sport and TV customers to face price hikes from next month

Hundreds of thousands of BT Sport and TV customers will be hit with price hikes of up to £48/yr from next month - but if you're affected you can leave the TV part of your contract penalty-free

18 June 2019

Shell Energy pays £390,000 after price cap blunder

Shell Energy is set to refund and compensate around 9,000 customers after it was found to have overcharged on tariffs protected by energy regulator Ofgem's price cap.

14 June 2019

New rules will give payments to households installing solar panels

New rules introduced this week will give homes and businesses that install solar panels payments for exporting electricity back to the grid from 1 January 2020.

12 June 2019

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