MoneySavingExpert News

Utilities

Thames Water takes payments from customers early in direct debit blunder

Utility giant Thames Water has mistakenly taken thousands of customers' direct debit payments a day early after a "system error".

14 April 2021

Jobseeker's Sim deal with UNLIMITED data, calls and texts for £10/mth is back

Jobseekers claiming certain work-related benefits can once more get unlimited mobile data, minutes and texts for £10 a month.

12 April 2021

Former GNE customers left in limbo as EDF warns it will take until May to complete transfers

Over 250,000 customers of the defunct gas and electricity supplier Green Network Energy (GNE) are still waiting for EDF Energy to set up their accounts two months after it was appointed as their new supplier, MoneySavingExpert.com can reveal.

1 April 2021

Energy bill hikes hit millions as price cap rises by £96/yr - but many can save £250/yr by switching

Around 11 million households stuck on expensive standard tariffs will see energy bills jump by a typical £96/yr as the new price cap kicks in today. But most can save over £200/year by switching supplier - so act now to beat the hike.

1 April 2021

Vodafone to hike pay-monthly bills by up to 4.5% from April for millions of customers - what you need to know

Millions of Vodafone customers will be hit with price hikes of up to 4.5% next month, the telecoms provider has confirmed.

25 March 2021

Asda Mobile customers need to order a new Sim to keep using handsets after it switched to 'piggybacking' off Vodafone's network

Asda Mobile customers have been urged to request a new Sim card by September in order to keep using their phones. It comes after the company switched to piggybacking off Vodafone's mobile network this month. Until now, Asda Mobile had used EE's signal

24 March 2021

British Gas to take on Nabuh Energy's 36,000 customers – here's what you need to know

British Gas is set to take on all 36,000 customers supplied by Nabuh Energy, after a buyout was agreed. If you're with Nabuh Energy, here's what you need to know.

23 March 2021

First regions to get ultrafast broadband upgrades named - is your area on the list?

The first areas of the country to get a superfast broadband upgrade have been named, with work due to start next year. As many as 510,000 homes and businesses plagued by sluggish broadband should initially benefit from the £5 billion upgrade with more regions to follow in future

19 March 2021

Bulb to hike energy prices by £91/yr for millions from April - but you can save £100s/yr switching

About 1.7 million Bulb customers will see gas and electricity bills rise by up to £91/yr on average in April as the energy supplier has announced it's raising the price of standard credit and prepayment tariffs. But most can beat the hikes and save £150/yr by switching to a cheaper deal

17 March 2021

Energy credit to be automatically returned under new plans - and it could be worth £65/household

Energy suppliers will be forced to automatically refund in-credit balances each year and will have limits placed on the size of customers' balances under new proposals from the energy regulator. The shake-up could result in households getting an average refund of £65

17 March 2021