MSE News

Utilities

Giffgaff to hike pay-as-you-go prices – but boost some 'goodybag' allowances

Mobile operator Giffgaff will ratchet up the price of calls and double the price of texts for customers on standard pay-as-you-go next month - but many who buy its 'goodybag' bundles will benefit from more generous allowances

24 January 2020

Octopus to take on Engie's 70,000 customers – here's what you need to know

Octopus Energy is set to take on all 70,000 customers supplied by Engie after a buyout was agreed – if you're with Engie, here's what you need to know

23 January 2020

Ovo completes purchase of SSE – what it means for customers

In a major shake-up of the energy market, challenger firm Ovo has finalised the purchase of SSE – if you're an SSE customer, here's what it means for you.

15 January 2020

Post Office fined £175,000 by Ofcom for overcharging customers with impairments

Post Office has been fined £175,000 by communications regulator Ofcom for over-charging customers with hearing or speech impairments who made telephone calls using a relay service

14 January 2020

Virgin Media to give a million customers free broadband speed boost

Just over one million Virgin Media customers will get a free broadband speed boost and be upgraded to the firm's M100 package, meaning they'll get average broadband speeds of 108Mbps

7 January 2020

British Gas customers struggle to top up prepayment meters after changes

British Gas prepayment meter customers have slammed the provider as they were left struggling to top up their supply on New Year's Day, following the company swapping its contract with PayPoint for Payzone.

3 January 2020

British Gas takes on Breeze Energy customers

Breeze Energy, a small energy supplier with about 18,000 domestic customers, has stopped trading, the regulator Ofgem has announced

23 December 2019

Ofcom plans ban on mobile firms selling 'locked' phones

Mobile phone companies would be banned from selling 'locked' handsets under new plans from the communications regulator

17 December 2019

Energy firm iSupply to pay £1.5m after overcharging customers

The energy provider has refunded customers and paid £1.5 million into a redress fund after it overcharged about 4,400 people

16 December 2019

Minimum top-up for most British Gas prepay customers to rise to £5

The minimum amount British Gas customers with prepayment meters can top up is set to increase from £1 now to £5 from 1 January. This comes as part of the energy giant's change to using Payzone terminals for its customers to top up

5 December 2019

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