MSE News

Utilities

PayPoint top-up for British Gas prepay customers to end – what you need to know

The way British Gas customers with prepayment meters top up is changing from January 1, as they’ll no longer be able to top up via PayPoint at their usual newsagent or supermarket.

18 November 2019

O2 to stop selling 'traditional' pay-as-you-go Sims and improve bundle deals

Mobile operator O2 is completely overhauling its range of pay-as-you-go deals

7 November 2019

Toto Energy stops trading – what you need to know

Small energy supplier Toto Energy has ceased to trade

23 October 2019

Vodafone to hike broadband bills and increase some mobile call costs

Vodafone is set to hike broadband prices by £30 a year in December – some mobile call costs will also increase

23 October 2019

Plusnet to hike broadband and phone charges from December

Hundreds of thousands of Plusnet customers will be hit by price hikes in December

23 October 2019

Ofgem proposes new financial and customer service checks for energy firms

Energy suppliers could face checks on their service and finances under reforms unveiled by the energy watchdog, following recent failures

22 October 2019

Hit by Three's outage last week? Some customers are getting compensation – how to claim

Mobile network Three has said it won't automatically hand out compensation to customers affected by last week's data and signal loss

21 October 2019

Virgin Mobile customers furious over pay-as-you-go shake-up

Thousands of pay-as-you-go Virgin Mobile customers face paying £6 a day for sending a single text, making a single short call and using any data, when they're moved to a new tariff. If you're affected, switch and save now.

18 October 2019

Three mobile customers left without data or signal

Mobile network Three has apologised after customers were left unable to use calls, texts or data due to "technical difficulties"

17 October 2019

Vodafone customers wrongly told they owe £1,000s after using phones abroad

Vodafone customers have been incorrectly told they owe £1,000s for phone use abroad due to a "technical issue"

14 October 2019

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