MoneySavingExpert News

Utilities

TalkTalk broadband customers face £30/yr bill hike despite some being on a 'fixed' tariff – your rights

TalkTalk is hiking prices for certain customers on its Fibre 35 and Fibre 65 broadband plans from today. But you don't have to accept the increases.

6 July 2021

Igloo Energy to hike prices by 12% from August – but it's still among the cheaper players on the market

Around 180,000 Igloo Energy customers will see their gas and electricity bills rise by £111/yr from August, the energy provider has revealed. But most could beat the hikes and save £100+/yr by switching to a cheaper deal.

6 July 2021

Energy bills set to rocket for millions later this year as experts predict £100+/yr price cap rise – check if you can beat hikes by switching

Around 11 million households on standard energy tariffs are likely to see huge price rises this winter, with industry experts Cornwall Insight predicting an increase of more than £100/yr to regulator Ofgem's price cap. But many can beat the hikes and save £100s by switching now.

11 June 2021

Water firms upping direct debits of metered customers due to increased lockdown use – check NOW if you're overpaying

Households with water meters should check their bills as many firms are upping direct debits due to higher use during lockdown. And with usage over the next year likely to drop for many as restrictions ease, you could end up paying a lot more than you need to unless you take action.

25 May 2021

Warning to Sky TV customers - it WON'T notify you when your contract's up, so check now if you can switch and save

Sky customers should check now if they are overpaying for their TV package, after the firm admitted it hasn’t been sending out end-of-contract notifications despite the regulator Ofcom insisting it should have been.

19 May 2021

Symbio Energy rapped over 'threatening' responses to negative reviews

Symbio Energy has been hit with a formal warning from review website Trustpilot, after MoneySavingExpert.com brought to its attention the way the supplier responds to negative reviews

17 May 2021

BT to launch £15/mth fibre broadband plan for millions on low incomes – but many can get similar cheap deals now

BT is to launch a super-cheap fast fibre broadband plan for 4.6 million households claiming certain benefits at the end of June – but there's no need to wait as many can get similar prices now.

5 May 2021

E.on to pay compensation for taking 1.6 million payments early in Christmas billing blunder

E.on has agreed to pay £650,000 out after it unexpectedly took 1.6 million customers' direct debits up to two weeks early in December, leaving many without cash in their accounts just before Christmas. If you were hit with extra charges and haven't been compensated yet, get in touch with E.on now.

22 April 2021

Thames Water takes payments from customers early in direct debit blunder

Utility giant Thames Water has mistakenly taken thousands of customers' direct debit payments a day early after a "system error".

14 April 2021

Jobseeker's Sim deal with UNLIMITED data, calls and texts for £10/mth is back

Jobseekers claiming certain work-related benefits can once more get unlimited mobile data, minutes and texts for £10 a month.

12 April 2021