2020

Some rail passengers have waited six weeks or more for refunds on their season tickets, according to a new survey from the transport watchdog. 

Hackers have accessed the travel details of nine million Easyjet customers, the airline has admitted. 

The coronavirus pandemic has been uniformly devastating for the travel industry, with millions of holidays and travel bookings either unavailable or cancelled. Yet how firms treat their customers due to it has led to a stark divide, according to a major new investigative survey by MoneySavingExpert.com.

A law firm is preparing a group legal claim on behalf of owners of some Mercedes vehicles, over claims customers were misled about the emissions their vehicles produced. 

Transport for London will have to introduce a series of temporary measures after it was given a £1.6 billion bailout by the Government. These include stopping free travel for children, reducing free travel for the over-60s and a 30% hike in the congestion charge for people driving into the centre of London.

Clubcard vouchers which are set to expire this month will now be valid until November due to the coronavirus situation – while customers who have converted vouchers into rewards already have been given more time to use their codes. 

The financial regulator has confirmed it will introduce measures to help insurance customers struggling during the coronavirus pandemic – meaning insurers will need to assess whether they can change what's covered to offer customers lower premiums. Insurers may also be expected to offer customers payment holidays of up to three months.

New information uncovered by MoneySavingExpert.com indicates taking a payment holiday on your mortgage or other forms of credit could have an impact on future credit applications despite promises that credit scores won't be affected.

Update Fri 15 May: Since this story was first published, savings rates have shifted again. For the current top rates, see our Top Savings Accounts guide. Savings providers Marcus and Saga have today cut interest rates on their easy-access accounts for the second time in a month – and some existing customers should now consider switching.

One MoneySaver has told MoneySavingExpert.com how he bagged Saga car insurance for just £70 a year as part of a pricing error which affected hundreds of customers last week.