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Thousands of TSB customers complain they're locked out of app and online banking

Thousands of TSB customers complain they're locked out of app and online banking

Thousands of TSB customers have complained about problems accessing the bank's app and online banking services today with many saying they've been locked out of accounts. 

Update 27 January: This issue is now fixed and customers are no longer experiencing difficulties.

MoneySavingExpert.com has received four emails about the outage from frustrated customers in the past 90 minutes, while almost 1,500 people have reported problems on outage site DownDetector. Others have taken to social media to say they've been unable to access app and online banking services since just before midday. 

TSB has admitted the problems and says it's "working to solve this as soon as possible". If you're unhappy with your bank's service, read our Best Bank Accounts guide to see if you could benefit from switching.

'I'd rather not be late on making payments'

Here's what some customers have said about the latest TSB problems on Twitter today:

Contact customer services if you need urgent help

If you need to make an urgent transaction from your TSB account, call the bank's customer services on 03459 758 758 as they may be able to process some transactions over the phone instead. Those in need of urgent cash may also want to call customer services to see what help, if any, can be provided.  

If you've been pushed into the red, because you've been unable to top-up your account and a payment has been taken, for example, or have incurred other later payment penalties, keep hold of any evidence of these charges and make a complaint to TSB. Read our Financial Rights guide for more info on how to complain to your provider, and how to take your case to the free Financial Ombudsman Service. 

TSB has apologised

A TSB spokesperson said: "We're aware some customers are currently experiencing problems across our mobile app and Internet Banking. We're working to solve this as soon as possible and apologise for any inconvenience caused.”

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