MSE News

Bulb customers hit by billing blunder, delaying direct debit payments - so make sure you have enough funds in your account to cover your bill

A technical hitch at energy supplier Bulb means some customers will have their direct debit payments taken later than usual, and so users should make sure they have enough funds in their accounts to cover the bill when it is due.

MoneySavingExpert (MSE) has seen several complaints on social media and the MSE Forum about the payment delay, which Bulb has blamed on a "technical outage" with its direct debit provider. Bulb said only a "small number" of customers that were supposed to have their payments taken on 1 June have been impacted. The energy supplier has more than one and a half million UK customers. 

Direct debit payments due to be taken by Bulb on 1 June will now be taken in the coming days and affected customers will be given notice as to when. Bulb said it is contacting affected customers to notify them of the issue and to tell them how much they owe, adding that they don't need to do anything as their payments will be taken automatically. However, you'll need to ensure you have enough cash in your account to cover the bill.

Above is an email sent out to a Bulb customer notifying them of the issue

If you manually paid your bill after your direct debit to Bulb failed, Bulb has confirmed that you will not have your direct debit taken later this month. Bulb said it will be contacting people directly to thank them for their payment and confirm receipt. If another payment does mistakenly go out though, meaning you've paid the same bill twice, contact Bulb.

The firm said the following month's payment will then be taken as normal at the start of July. 

A spokesperson for Bulb said: "Due to this outage a small number of DD payments for 1st June weren’t taken. We’ve already begun communicating this to affected members, explaining that their payments will be taken in the coming days, giving them appropriate notice of the payments. No other payments were impacted that day and members don’t need to take any action."

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