MSE News

Energy

Homeowners to receive £5,000 vouchers to improve energy efficiency

Vouchers worth up to £5,000 will be issued to homeowners to make their homes more energy efficient under a new Government scheme

7 July 2020

1,000s of Utility Warehouse customers owed average payments of £130 due to overcharging

Energy firm Utility Warehouse is to pay out £450,000 in refunds and compensation, after it overcharged potentially vulnerable customers last year

29 January 2020

Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info

Ovo Energy has agreed to pay £8.9 million after issuing inaccurate or incomplete information to 100,000s of customers, and for under and overcharging customers due to IT issues

29 January 2020

Regulator approves sale of SSE energy business to Ovo

The competition watchdog has approved the sale of big six energy supplier SSE's household energy business to Ovo Energy, meaning 3.5 million SSE customers are set to be moved over to Ovo after January 2020

10 December 2019

Energy price cap for prepayment customers could be extended after smart meter delays

The competition watchdog has called for the prepayment price cap to stay in place after 2020 due to the slow roll-out of smart meters

31 July 2019

Green Star Energy ordered to pay £60 per customer compensation after renters left unable to access accounts

Gas and electricity supplier Green Star Energy has been ordered to pay £350,000 after it failed to update its records and issue welcome packs to 1,829 new tenants, meaning they were unable to move to cheaper tariffs or access their accounts

4 July 2019

Warning over aggressive debt collections after energy firm failures

Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice

21 June 2019

Avro Energy banned from taking on new customers

Small energy firm Avro Energy has been banned from taking on new customers because it hasn't joined the national smart meter network

18 June 2019

Energy firm apologises after offering £10 for five-star reviews

Small energy supplier Eversmart Energy has apologised after 1,000 customers were sent an email offering an incentive for leaving a five-star review

16 May 2019

Extra Energy customers still waiting for credit refunds five months after it stopped trading

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds

17 April 2019

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