MSE News

Energy

Energy price cap for prepayment customers could be extended after smart meter delays

The competition watchdog has called for the prepayment price cap to stay in place after 2020 due to the slow roll-out of smart meters

31 July 2019

Green Star Energy ordered to pay £60 per customer compensation after renters left unable to access accounts

Gas and electricity supplier Green Star Energy has been ordered to pay £350,000 after it failed to update its records and issue welcome packs to 1,829 new tenants, meaning they were unable to move to cheaper tariffs or access their accounts

4 July 2019

Warning over aggressive debt collections after energy firm failures

Tens of thousands of energy customers lost vital protection from aggressive debt collection following the collapse of 11 firms, which also left a potential bill of £172 million across the industry, according to Citizens Advice

21 June 2019

Avro Energy banned from taking on new customers

Small energy firm Avro Energy has been banned from taking on new customers because it hasn't joined the national smart meter network

18 June 2019

Energy firm apologises after offering £10 for five-star reviews

Small energy supplier Eversmart Energy has apologised after 1,000 customers were sent an email offering an incentive for leaving a five-star review

16 May 2019

Extra Energy customers still waiting for credit refunds five months after it stopped trading

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds

17 April 2019

April price rises have kicked in - act now to beat the hikes

A new wave of price hikes hit today, from council tax and prescriptions to energy and broadband - and while you can't stop the rises, there are still plenty of ways to cut these bills

1 April 2019

Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do

8 March 2019

'Misleading' smart meter ad banned

A 'misleading' radio advert which claimed installing a smart meter could save consumers an average of 354 kilowatt hours a year has been banned

6 March 2019

Solarplicity banned from taking on new customers

Energy supplier Solarplicity has been banned from taking on new customers for three months, or until it improves its customer service

22 February 2019

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