MSE News

Energy

Energy firm apologises after offering £10 for five-star reviews

Small energy supplier Eversmart Energy has apologised after 1,000 customers were sent an email offering an incentive for leaving a five-star review

16 May 2019

Extra Energy customers still waiting for credit refunds five months after it stopped trading

Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds

17 April 2019

April price rises have kicked in - act now to beat the hikes

A new wave of price hikes hit today, from council tax and prescriptions to energy and broadband - and while you can't stop the rises, there are still plenty of ways to cut these bills

1 April 2019

Urgent call for Ofgem to step in after debt collectors contact 130,000 Spark Energy customers

Almost 130,000 Spark Energy customers have been contacted by debt collectors in the wake of its takeover by Ovo Energy, even though many have continued making normal payments and had no idea they owed any money, MoneySavingExpert can reveal. If you've had a letter, text or email from a debt collection firm, don't panic - we've full help on what it means and what you need to do

8 March 2019

'Misleading' smart meter ad banned

A 'misleading' radio advert which claimed installing a smart meter could save consumers an average of 354 kilowatt hours a year has been banned

6 March 2019

Solarplicity banned from taking on new customers

Energy supplier Solarplicity has been banned from taking on new customers for three months, or until it improves its customer service

22 February 2019

Npower becomes third big six supplier to hike bills after Ofgem's price cap rise

Npower has become the third big six supplier to increase its energy prices to the maximum allowed under the new cap on standard variable tariffs - hitting customers with an average 10.3% price rise from 1 April

13 February 2019

Outfox the Market U-turns on direct debit changes

The move comes after customers voiced their anger at the small supplier

4 January 2019

British Gas owner in legal challenge to energy price cap

Energy firm Centrica - the parent company of British Gas - is seeking a judicial review of how energy regulator Ofgem has calculated the energy price cap

21 December 2018

Government confirms end of payments for new solar panels

The Government has announced that it will end payments for any solar panels which are installed from April next year

19 December 2018

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