MoneySavingExpert News

Energy

Watch out for fake text messages claiming to be from Ofgem and offering a £400 energy rebate – it's a scam

Action Fraud has warned people about a fake text message from Ofgem claiming to offer people an energy rebate of £400. This is a scam and you should not reply to it, here's how to watch out for fraudsters.

16 June 2022

Bulb customers hit by billing blunder, delaying direct debit payments - so make sure you have enough funds in your account to cover your bill

A technical hitch at energy supplier Bulb means some customers will have their direct debit payments taken later than usual, and so users should make sure they have enough funds in their accounts to cover the bill when it is due.

10 June 2022

Chased by debt firms for British Gas and E.on bills you don't owe? Here's step-by-step help on how to get 'em off your back

Hundreds of people say they've been wrongly sent letters by a debt collector on behalf of energy firms including British Gas and E.on.

7 June 2022

Warm home discount shake-up in Scotland could see an extra 50,000 homes benefit - here are the details

The Government has proposed a shake-up to the Warm Home Discount scheme in Scotland that could see an additional 50,000 households receive the rebate - and the amount people get is set to increase too.

9 May 2022

British Gas admits its smart meter customers have been unable to track their energy usage via the app or website for more than two months

British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". The failure has meant people have been unable to track how much they are spending at a time when energy bills have spiked.

21 April 2022

British Gas doubles the emergency credit limit on prepayment meters to £10 - here's all you need to know

British Gas has doubled the amount of emergency credit available to customers on their gas and electricity prepayment meters from £5 to £10 in the wake of the recent spike in energy prices, although the energy giant previously had one of the lowest limits. Here's all you need to know.

7 April 2022

Households in council tax bands A-D to get £150 as part of a nationwide energy crisis support package

Millions of households in England will get £150 off their council tax bills, Chancellor Rishi Sunak has announced

5 April 2022

Martin Lewis: Couldn't submit a meter reading on 31 March? Don't panic, there IS still time

Customers of British Gas, EDF, E.on, Shell and Octopus have been unable to submit meter readings as people rush to do so before the 1 April price hike. But if you can't do so DON'T panic - just make sure you take a picture of your reading and submit it as soon as you can.

31 March 2022

Martin Lewis: Do you pay energy by monthly direct debit? Three urgent must-knows before 1 April

On Friday 1 April, the harsh reality of the huge energy price hikes will be truly felt by millions of people. As we've been warning for months, the energy price cap will rise by an average 54%, and the vast majority of people will see their bills soar. Here, MoneySavingExpert.com founder Martin Lewis provides his latest energy briefing for those that pay by direct debit in a video (with transcript).

29 March 2022

Martin Lewis: Huge energy price hikes on 1 April – so is now time to fix?

Millions of letters from energy firms are dropping on to doormats with the dire news that most people's gas and electricity prices are rising by 54% on Friday 1 April.

29 March 2022