MoneySavingExpert News


Provident confirms payouts for borrowers – but they'll get back less than 10% of what they're owed

Provident borrowers who were mis-sold loans they couldn't afford will receive refunds of some of the interest and fees they were charged this July, it's been confirmed. But they'll get back less than 10% of what they're owed.

5 July 2022

Funeral plan provider Safe Hands has gone into administration – what to do now if you have a prepaid plan with Safe Hands or others

Safe Hands, a prepaid funeral plan provider, has fallen into administration leaving thousands of customers worried about what to do next and concerns growing that other companies will follow suit. Here's what it means for you, as well as information on providers to beware buying plans from presently.

5 July 2022

MSE Exclusive: Households in Great Britain due £150 million in council tax refunds – check NOW to see if you're one of the 862,000 due a payout

Households are being urged to check NOW if they are one of the 862,000 due a refund of overpaid council tax, with an investigation by showing residents in England, Scotland and Wales could claim back a total of just over £150 million.

3 July 2022

Virgin launches fee-free train booking app and you can earn points to redeem at Greggs and more - here's how it works

Virgin has launched a free app that allows rail passengers to book trains directly, without a booking fee. Users can also earn points on spending to redeem on Virgin experiences, Greggs sausage rolls and more.

1 July 2022

Voxi's European roaming charge comes into effect - here's everything you need to know

New and existing customers will now need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations.

1 July 2022

Struggling with energy bill debt? Check if you can get a grant of up to £1,500 from British Gas – even if you're not a customer

The British Gas Energy Trust, a charity funded by British Gas, has reopened applications for grants of up to £1,500 to help people clear debts owed to their energy provider – and you don't have to be a British Gas customer to benefit.

1 July 2022

BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.

1 July 2022

Ground rent ban on new leases takes effect – what you need to know

Homebuyers who purchase a new leasehold property will no longer have to pay ground rent from today, as long-awaited legislation kicks in. The move could result in savings of £100s a year for homeowners – though new and existing leaseholders still need to beware the dangers of a short lease, as we explain below.

30 June 2022

Trying to open a Chase account? There's an up to five-week delay due to high demand - here's what you need to know

App-only bank Chase has admitted there are delays of up to five weeks for new customers attempting to open a current account due to high demand. It comes after Chase launched its easy-access savings account - with a then market-leading rate of 1.5% - in March. Here's what you need to know.

30 June 2022

Government orders UK airlines to cancel flights earlier rather than later to avoid further travel chaos? Here are your cancellation rights

Easyjet and Tui have become the latest airlines to cancel flights at the last minute leaving passengers in the lurch during the school half-term holidays. If your flight is cancelled, you're due an alternative or a full refund. Plus, if it's less than 14 days before departure you could be owed £100s in compensation on top - here's all you need to know.

30 June 2022