MSE News

Disability payments delayed ahead of Christmas with many left waiting for their money - here's what we know

Some claiming Personal Independence Payments (PIP) say they have yet to receive their money for this month, leaving many struggling for cash ahead of Christmas. The disability payments were due to be paid on Monday (5 December). (MSE) founder Martin Lewis tweeted his followers to ask whether those who get PIP had received their payments, and more than 40% of those who said they were expecting it told us the money had not arrived. Martin posed the question on Twitter after learning about reported delays. 

The Department for Work and Pensions (DWP) told MSE on Monday that all outstanding payments would be paid by the end of the day, and this morning (Tuesday 6 December) confirmed that all payments have now been processed.

We asked the DWP to tell us what caused the delay and, importantly, whether people who missed payments and incurred late payment fees would be compensated. All DWP told us about why the delay occured was that it was due to "technical" issues. It also said it would not be offering compensation to people who missed payments.

A DWP spokesperson said: "We are aware that some PIP claimants who were due a payment on 5 December have not received it. While this impacts a small proportion of PIP claimants, we are sorry for the disruption this will have caused."

An automated message was set up on the DWP's phone line yesterday advising callers that it was "urgently investigating" the issue. The message also advised those who hadn't received their money to call back today (6 December) on 0800 121 4433.

More than 5,600 people responded to Martin's tweet. One said that they had called the DWP 19 times and been cut off every time. 

Martin asked his followers on Twitter if they'd received the payment

Here is Martin's tweet, and below that are a selection of responses from people affected:

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