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Ted Baker to close 15 stores as it falls into administration – your shopping, refund and gift card rights explained

Fashion retailer Ted Baker will close 15 stores, including 11 by the end of next week, after falling into administration last month. Hundreds of staff are facing redundancy as a result of the administration. Below we round up all you need to know.

For more on your general administration rights, read our Company administration guide. If you're affected by the redundancies, you can see our Redundancy help guide.

Ted Baker will close 15 stores over the coming weeks

Ted Baker, formally known as 'No Ordinary Designer Label', officially fell into administration on Monday 22 March 2024 with business advisory firm Teneo overseeing the process. "Advanced discussions" are said to be underway with potential buyers for the business.

But on Monday 8 April, it was announced that 15 Ted Baker stores would close – nearly a third of the retailer's 46 branches. Currently, 245 redundancies have been announced as a result of both store closures and cuts to the retailer's head office. If you've been affected, see our Redundancy help guide.

  • Full list of Ted Baker stores set to close in 2024

    Of the stores being shuttered, 11 will close by Friday 19 April. These are:

    • Birmingham Bullring
    • Bristol
    • Bromley
    • Cambridge
    • Exeter
    • Leeds
    • Liverpool One
    • London Bridge
    • Milton Keynes
    • Nottingham
    • Oxford

    A further four stores will close "in the coming weeks", according to Teneo. These branches had already been served notice by landlords prior to the brand falling into administration. The four branches are: 

    • Bicester
    • London Brompton Road
    • London Floral Street 
    • Manchester Trafford

You can still buy in stores and online for now, but be wary of doing so

You can still buy goods from Ted Baker both in store and online for now – and any existing orders will be fulfilled as normal.

However, be warned: if the retailer were to stop trading entirely, you may struggle to get your money back if you need a refund or if goods turn out to be faulty. Were this to happen, you would have to file a claim with Teneo to join a list of creditors owed money by Ted Baker – and there's no guarantee you'd get your money back in this situation.

Your only other option is to file a claim with your debit or credit card provider, if you paid using one of these. See below for more info on how to submit a claim to your card provider.

You can still return items within 30 days – but don't delay

If you've changed your mind about an item, Ted Baker is still honouring its returns policy by allowing you to return items bought in-store and online within 30 days.

  • Bought an item online? You can send it back by post for a full refund – see Ted Baker's website for how to return an item. Alternatively, you can return the item at any open stand-alone Ted Baker store (not a concession store within another retailer, such as John Lewis) for a refund or exchange.
  • Bought an item in-store? You can bring it to any stand-alone Ted Baker store – provided it's still open – with your receipt for a full refund or exchange. However, if you bought the item from a concession store, you can only return this to the concession store you got it from.

Some items, such as earrings and underwear, can't be returned for hygiene reasons – see Ted Baker's website for full T&Cs.

We'd recommend returning unwanted items sooner rather than later where possible. As explained above, if the retailer were to stop trading altogether, you'd have to file a creditor's claim to try and get your money back and you may end up out of pocket. Alternatively, you could try to claim to your card provider if you used one to make the purchase.

Where goods are faulty, under consumer rights law you should be offered a repair, replacement, or refund – though again, this may be hard to enforce if the firm stops trading. See our Consumer Rights guide for more on this.

Use any Ted Baker gift cards you have as soon as possible

Ted Baker will continue to accept gift cards for the time being, according to administrator Teneo. As before, you can only redeem gift cards at stand-alone Ted Baker stores (not concession stores within other retailers such as John Lewis).

An earlier version of this story said you could also use gift cards online, but Ted Baker has since confirmed that this is not possible.

Bear in mind that administrators are allowed to change gift card terms and conditions when a firm goes bust and whether you can claim for their original value isn't guaranteed.

We'd therefore recommend using any gift cards as soon as you can in case the retailer stops trading. Again, if this were to happen, you'd have to register to claim your money back from Teneo or via your card provider and there are no guarantees this would work.

How to try getting your money back

If you're struggling to get your money back from Ted Baker and you paid on plastic, you may be able to get your money back via your debit or credit card provider.

  • If you paid on a credit card: If you bought any single item costing over £100 but less than £30,000, and paid on a credit card, the card firm's equally liable if something goes wrong. See our Section 75 guide for more details. If your purchase was for £100 or less, you may still be able to get your money back via chargeback.
  • If you paid with a debit card: Under chargeback – which isn't a legal requirement, but is a robust rule – your bank will try to get your money back from Ted Baker's bank. Though be aware that even if you're paid, the firm itself can sometimes dispute it with the bank and the money may later be clawed back. You typically have 120 days from purchase to submit a claim, so go quick. See our Chargeback guide for full info.

Alternatively, you can usually try to claim the cash from the administrator by becoming an "unsecured creditor". But here, you become another person on the administrator's list of people it owes money to with no guarantee of getting your cash back.

Additional reporting by the Press Association.

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