Ted Baker to close all remaining stores after falling into administration – your shopping, refund and gift card rights explained

Hundreds of staff are facing redundancy as a result of the brand's collapse – if you're affected, see our Redundancy help guide.

Ted Baker will now close all of its stores

Ted Baker, formally known as 'No Ordinary Designer Label', officially fell into administration on 22 March 2024, with business advisory firm Teneo overseeing the process.

On Sunday 18 August, it was announced that all 46 UK Ted Baker stores would close by the end of the day on Tuesday 20 August (a number of these branches had already closed in April 2024).

Ted Baker stopped accepting online orders on Sunday 4 August; Teneo has confirmed that all outstanding orders placed on or before this date have now been fulfilled.

You've got until the end of Tuesday 20 August to redeem gift cards in store

Though bear in mind you won't be able to return or exchange anything you do buy.

Gift cards can no longer be redeemed online as the website is no longer accepting orders.

If you fail to redeem your gift card by store closing time on Tuesday 20 August, you'll need to register with Teneo to join a list of creditors trying to get their money back – though there are no guarantees. Alternatively, you can try submitting a claim to your card provider.

Administrators are allowed to change gift card terms and conditions when a firm goes bust and whether you can claim for their original value isn't guaranteed.

Your return rights depend on where you purchased the goods

Here are the rules for non-faulty goods purchased directly from Ted Baker (and not from a department store or third party):

• Bought an item in store? You DON'T have a legal right to change your mind and return store-bought goods. Instead, you have until your nearest Ted Baker store closes on Tuesday 20 August to exchange it – you will NOT be offered a refund.
  
  If you aren't able to exchange the item in time, you can file a claim with your debit or credit card provider, if you paid using one of these. See below for more info on how to submit a claim to your card provider. Alternatively, you can file a claim with Teneo as a creditor.
  

• Bought an item online at Ted Baker? You DO have a legal right to change your mind. By law, you have 14 days from receiving the goods to change your mind and then 14 days in which to return them. According to administrator Teneo, Ted Baker is continuing to honour this policy despite closing its physical stores. Here's how to return an item.

Some department stores and third party retailers are continuing to sell Ted Baker branded goods. Here, your consumer rights are upheld by the department store or third party retailer, rather than Ted Baker directly.

You may struggle to get a repair, replacement or refund if your goods are faulty

Where goods are faulty, under consumer rights law you should be offered a repair, replacement, or refund. You can ask Teneo for help, though it may be hard to enforce your rights given Ted Baker has stopped trading. Instead, you may want to try submitting a claim to your card provider if you're still within the time period for doing so.

How to try getting your money back

If you're struggling to get your money back from Ted Baker and you paid on plastic, you may be able to get your money back via your debit or credit card provider:

• If you paid on a credit card: If you bought any single item costing over £100 but less than £30,000, and paid on a credit card, the card firm's equally liable if something goes wrong. See our Section 75 guide for more details. If your purchase was for £100 or less, you may still be able to get your money back via chargeback. 

• If you paid with a debit card: Under chargeback – which isn't a legal requirement, but is a robust rule – your bank will try to get your money back from Ted Baker's bank. Though be aware that even if you're paid, the firm itself can sometimes dispute it with the bank and the money may later be clawed back. You typically have 120 days from purchase to submit a claim, so go quick. See our Chargeback guide for full info.

Alternatively, you can usually try to claim the cash from the administrator by becoming an "unsecured creditor". To register, you'll need to email tbcreditors@teneo.com with information about your situation. But here, you become another person on the administrator's list of people it owes money to with no guarantee of getting your money back.

Additional reporting by the Press Association.