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You've less than six months left to boost your state pension – yet HMRC admits online tool WON'T open for everyone in time

Person on laptop holding a payment card
Molly Greeves
Molly Greeves & Marianna Panteli
15 October 2024

You've less than six months to check and pay for missing national insurance (NI) contributions going back to 2006, which could add £1,000s to your state pension. An online tool launched earlier this year to make the process quicker and easier for some – but HM Revenue and Customs (HMRC) has now confirmed many won't get access to it before the 5 April 2025 deadline, so it's crucial to act in good time.

You usually need at least 35 full NI years to get the maximum new state pension (currently £221.20 a week). You can earn qualifying years in a range of ways, including through employment or by claiming certain benefits.

Yet thousands of people still don't have enough years to claim the full amount, which is why many are considering paying to plug gaps. Doing this can be incredibly lucrative. Many, for example, can spend £824 or less and get £5,500 back. To check whether buying missing years might work for you, see our step-by-step State pension boosting guide.

Martin Lewis: 'Can't use the Government's online tool? Call NOW to avoid queues later'

Martin Lewis
Martin Lewis
MSE founder & chair

Martin Lewis, founder of MoneySavingExpert.com (MSE), said: Boosting your state pension by back-claiming or buying missing National Insurance years is one of the single most lucrative things you can do. Many people have been in touch to say they're likely to gain £10,000s from it.

So it's frustrating that HMRC now says its streamlined online process won't be available to everyone in time for the likely rush ahead of the 5 April deadline. This is a worry. Huge demand meant phone lines were clogged in the run up to previous deadlines – so much so that the original April 2023 cut-off date was pushed back twice to stop people missing out – and it's that same deadline that now approaches.

Many have blamed / credited me for that huge demand, because I campaign on MSE and on my TV show urging people to check this out. In truth I do that message regularly when there's no deadline too, but deadlines make it resonate far more strongly.

I am concerned we will have similar issues again – and while I'm glad some people can now do it online as well as call – there are still too many who will be forced to get stuck in phone queues. There may be a need to extend it again without the full online access.

In the meantime, most importantly, I'd urge everyone aged 40 and over to check out our Boost your state pension guide now, while there's still plenty of time to see if it applies to you.

How the online tool works and who can use it

An online tool launched earlier this year to make the process of checking and buying NI contributions easier. It had first been promised to Martin on ITV's The Martin Lewis Money Show Live.

Since launching, HMRC says 10,000 top-ups have been paid for using the online tool, with the largest resulting weekly state pension increase being £107.44 (equivalent to around £5,600 a year).

But the tool can't be used by everyone, and while HMRC initially said it would look to expand the service "in the future", it's now said this WON'T happen ahead of 5 April 2025, the deadline to buy NI years dating back to 2006.

This means you can't and won't be able to use the tool to plug gaps in your NI record if:

  • You're already over State Pension age.

  • You've been self-employed for any of the years you're trying to pay for.

  • You've lived abroad for any of the years you're trying to pay for.

  • You're a woman who holds a valid Married Women's Reduced Rate Election certificate.

  • You're eligible to apply for Home Responsibilities Protection.

  • Your NI record is currently being updated.

If this applies to you, you'll have to ring up to check and buy NI years – see our Voluntary contributions guide for how to do this.

We're asking the Government to ensure its phone lines are appropriately bolstered to cope with increased demand ahead of the upcoming deadline. As Martin has noted above, Government phone lines were unable to cope with the volume of calls ahead of the previous deadlines to plug gaps.

What does HMRC say?

A spokesperson for HMRC said: "Those unable to use the online tool can apply over the phone. We always prioritise resources as needed to manage spikes in demand on our helplines, particularly for upcoming deadlines."

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