Banking

Scam victims tricked into transferring money to fraudsters have stronger rights to complain about the bank that received their money, rather than just their own bank, under new rules coming into force today. Under the changes, when fraudsters con victims into sending them cash – known as an authorised push payment (APP) scam – consumers can complain to the bank that has received the money, if they're concerned about how it is handling the situation. Previously, you were only able to complain to your own bank, which had sent the money. 

More than 18,000 TSB customers switched away from the bank between July and September last year following its IT problems earlier in 2018 – adding to the 21,790 who moved away between April and June.

Some people who applied for HSBC credit cards, mortgages or loans on Wednesday 23 January were wrongly rejected due to problems with credit checks – if you made an application, here's what you need to know.

Social media giant Facebook is to launch a dedicated tool to report scam ads, donate £3 million to a new Citizens Advice project to help tackle them and cover the legal costs of MSE founder Martin Lewis after reaching a settlement with him over his campaigning defamation lawsuit.

Santander is to close 140 branches in the UK due to more customers using online, mobile and telephone banking. 

Lloyds, Halifax and Bank of Scotland have apologised to customers after many reported being unable to make payments today.

Mastercard customers will be sent emails or texts to warn them when they are approaching the end of a free trial and are about to be billed for a service, under changes to be introduced by the card scheme later this year.

England manager Gareth Southgate, actor Danny Dyer, rapper Nicki Minaj and 'Rahul from Bake Off' were just some of the famous faces nominated by members of the public to appear on the new £50 note, MoneySavingExpert.com can reveal.

At least four more high street banks – Bank of Scotland, Halifax, Lloyds and Santander – are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month.

RBS and NatWest customers who use their debit cards on flights and ferries have been warned to watch out for unexpected charges, after a Virgin Atlantic passenger was stunned to find a 'foreign purchase fee' added to transactions made in pounds.