Banking

TSB boss Paul Pester is to leave the bank following months of IT problems earlier this year and ongoing subsequent issues.

Almost 250 million old £5 and £10 paper notes have yet to be returned to the Bank of England since shops stopped accepting them – if you've got one, here's how to make it spendable again.

Some TSB customers are locked out of their online and mobile banking this morning – after  attempted maintenance work over the weekend.

TSB customers should urgently check their credit scores after the bank admitted there were delays updating the credit references following its major IT problems in April. The bank said there have been delays updating the three UK credit agencies, Equifax, Experian and TransUnion (formerly Callcredit), about its customers – meaning some credit scores may be out of date, which could affect their ability to borrow money. Following initial concerns raised in a Which? story, TSB confirmed to MoneySavingExpert the delays began in April, but said it started sending over the information in July and from September everything should be up to date. The latest problems follow a major IT meltdown in April, which left customers locked out of their accounts, direct debits cancelled and a huge rise in fraud cases. TSB has confirmed the credit score delays are linked to the IT problems from earlier this year. See our TSB banking chaos – your rights guide for more information. You can check your credit score for free using our Credit Club, plus see our Credit Scores guide for more information.

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

Banks must not automatically assume their customers are at fault if they're targeted by sophisticated scammers, the Financial Ombudsman Service has said.

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

The competition watchdog has taken action against Barclays after it failed, for a second time, to send annual PPI reminders to some Littlewoods credit card customers.

A number of major banks including HSBC, First Direct and Tesco have already raised mortgage rates after yesterday's base rate rise but have kept quiet on whether to pass on the increase for savers, MoneySavingExpert.com has found.

Virgin Money has temporarily stopped offering three of its credit card ranges due to "significant demand."