MSE News

Barclays online and telephone banking down

Barclays has confirmed that its online and telephone banking services are down – and there are some issues with its app and in-branch services.

Update 5.30pm: Barclays says the issues are now resolved.

The bank confirmed there were problems around noon today and says it doesn't have a timescale on when the issues will be fixed.

Customers began reporting being locked out of their accounts on social media at around 10am this morning and have continued to do so for the past couple of hours.

Which services aren't working?

Online and telephone banking services are completely down at the moment, so you can't use them.

Barclays says the majority of services on its app are working, but some features aren't – for example, you won't be able to change personal details such as your address.

In branch, you won't be able to make payments to others and while you can deposit cash, it might not appear in your bank account straight away.

What are customers saying?

Here's what some customers have been saying on social media:

What does Barclays say?

On social media, Barclays wrote: "If you're unable to access online banking, telephone banking, or use some features in our app, we're sorry.

"You can still make payments and check your balance in our mobile banking app as normal.

"We're looking into the problem now, and we'll update you here as soon as possible."