Banking

First Direct's current account customers have given its service glowing feedback in our latest banking poll with more than 90% rating it 'great', so there's no surprise it's yet again held on to the top spot.

Lloyds Bank is yet again the worst of the major banks and building societies for wrongly rejecting both payment protection insurance (PPI) and other banking complaints, new figures from the Financial Ombudsman Service show.

If you're calling a financial service firm's customer service helplines to ask for assistance or to complain, you soon won't have to use a costly premium rate number under a crackdown by the regulator.

Interest rates could begin to rise from their historic lows at the turn of this year, the Bank of England Governor predicts.

Individuals and businesses who owe more than £1,000 to HM Revenue and Customs (HMRC) may have their funds raided for the money owed.

What would you tweak about the UK? Your first instinct may be 'a flat rate of income tax', 'independence for Cornwall', or 'free university education for all'. Yet I'm not talking about big contentious change – this is about quick fixes for life glitches.

NatWest, RBS, Coutts and Ulster say hundreds of thousands of delayed customer payments, including wages, benefits and other transfers, have now been paid following last week's problems. But if you've been hit with fees as a result, complain and ask for your money back.

Users of certain Apple devices will soon be able to pay for goods at some UK retailers including Boots and Starbucks and for travel on Transport for London simply by touching their handset or watch to a contactless reader.