Broadband

Around 10 million BT customers are facing above-inflation price increases from 3 July, with the cost of line rental rising by £1/month, some broadband packages increasing by up to 15% and BT Sport up 20%. But if you act now, it's possible to beat the hikes.

Thousands of former BT broadband customers who have switched to a different internet service provider but pay to keep their BT email account will be hit with a steep price hike in May, with the monthly usage charge rising from £1.60/mth to £5/mth.

The price of Sky TV packages will rise this summer for new and existing customers, MoneySavingExpert.com has learned - but there are ways to beat it.

Beleaguered broadband provider TalkTalk's offering a seriously cheap line rental and broadband tariff – the cheapest we've seen in 2016, if you can get the £120 voucher as part of it. But TalkTalk has rock-bottom customer service, so should you switch?

Broadband firms will be forced to repair faults quickly, speed up installation, improve reliability and pay out automatic compensation to customers hit by service outages under far-reaching plans announced today by the UK telecoms regulator.

Telecoms firms have been told they should stop advertising broadband as "free" if it comes with a hefty price tag for line rental attached, under tighter rules being brought in to ensure companies aren't "confusing and misleading" customers about the true cost of deals.

More than three quarters of those who've tried to haggle with 10 big-name providers have managed to agree a better deal, with the AA and Sky the companies most open to negotiation, according to a poll of almost 4,000 MoneySavingExpert users.

BT's £12.5 billon buyout of mobile phone giant EE has been given the go-ahead after a six-month inquiry by the competition regulator. But if you're an EE customer, you won't see any change to your contract when the merger goes ahead, probably at the end of this month.

Millions of Sky customers hit with inflation-busting line-rental price rises last month have been given a fresh opportunity to haggle a better deal after action by regulator Ofcom.

If you're one of TalkTalk's four million customers you've until Thursday to claim a free upgrade – including free Sky Sports for TV customers or a 12-month mobile Sim – after the telecoms giant extended its deadline.