Broadband
Broadband slow? You've now more rights
Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.
12 March 2019
BT promises a year without broadband or phone price hikes
BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020
15 January 2019
Fibre deals are getting cheaper – stop overpaying for broadband
The cheapest fibre broadband deals have dropped to the lowest in years at under £19/mth, new research from MoneySavingExpert.com reveals – check now if you're paying too much
9 November 2018
Three advert banned for claiming customers could use phones abroad at 'no extra cost'
The Advertising Standards Authority ruled that the advert could not appear again in its current form
17 October 2018
Zen tops our broadband customer service poll - where does your provider rank?
Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.
10 September 2018
Virgin Media to hit customers with 4.5% price hike
Virgin Media has announced a new price hike for its broadband, phone and TV customers
15 August 2018
UKTV channels return to Virgin Media
UKTV channels will once again be available to Virgin Media customers, after the two firms negotiated a deal
13 August 2018
Premier League football comes to Amazon Prime
Online giant Amazon has today bought the rights to 20 live Premier League matches per season.
7 June 2018
6.5 MILLION could be overpaying for their broadband - check now if you can save
Around 6.5 million customers in the UK are likely to be paying too much for their broadband
18 May 2018
Plusnet to increase broadband prices
Plusnet has warned customers that it's raising broadband prices by £12 a year in June
6 April 2018
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200 free Boots Advantage pointsSimple way to get £2-worth
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Martin on BrexitNewly updated
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Martin: "Had a payday loan?"Check if you were missold"
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Full service breakdown cover £48/yrAct now to bag it
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Free YEAR'S 2for1 gardensIn £5ish mag
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Married? You could get £1,150700,000 haven't claimed marriage tax allowance
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£15 for a £49 Google Home MiniOr 'free' if you've Spotify Family)
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Sainsbury's Energy customers warningYou're being moved to British Gas
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Two free audiobooks (4 for some)ANY title allowed
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23 Beatrix Potter books ?28Incl Peter Rabbit
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Sainsbury's Energy customers moved to British Gas – here's what you need to know
18 April 2019
If you're a Sainsbury's Energy customer, your account has been switched to British Gas -
Student loan interest rates set to drop in September – what you need to know
17 April 2019
Student loan interest rates are set to drop in September. Current students from England and Wales will almost certainly see the rate drop from 6.3% to 5.4% - and many former students with outstanding loans will see their rates dip too -
Now TV's cinema pass prices have gone up – check if you can beat the hike
17 April 2019
Thousands of Now TV customers will see a price rise of £2 a month after the firm upped the cost of its cinema pass - but you may still be able to beat the hike -
Extra Energy customers still waiting for credit refunds five months after it stopped trading
17 April 2019
Former Extra Energy customers are still waiting for their bill credit to be refunded almost five months after the firm stopped trading - and there's no set date for when they'll receive their refunds -
Holiday firms warned over unfair cancellation charges
17 April 2019
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
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Do I need to show my boarding pass at airport shops? (video & guide)
9 April 2019
It’s one of those niggling frustrations. You want to buy something at the airport and you’re badgered for your boarding pass in order to purchase. Many people ask me if they need to bother, so here’s my quick video answer… Some frequently asked questions… After I originally posted this video on social media, there were a few...
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