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MSE News

Broadband

Virgin Media to hike prices by up to £54/year

Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn

1 July 2019

Broadband slow? You've now more rights

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.

12 March 2019

BT promises a year without broadband or phone price hikes

BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020

15 January 2019

Fibre deals are getting cheaper – stop overpaying for broadband

The cheapest fibre broadband deals have dropped to the lowest in years at under £19/mth, new research from MoneySavingExpert.com reveals – check now if you're paying too much

9 November 2018

Three advert banned for claiming customers could use phones abroad at 'no extra cost'

The Advertising Standards Authority ruled that the advert could not appear again in its current form

17 October 2018

Zen tops our broadband customer service poll - where does your provider rank?

Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.

10 September 2018

Virgin Media to hit customers with 4.5% price hike

Virgin Media has announced a new price hike for its broadband, phone and TV customers

15 August 2018

UKTV channels return to Virgin Media

UKTV channels will once again be available to Virgin Media customers, after the two firms negotiated a deal

13 August 2018

Premier League football comes to Amazon Prime

Online giant Amazon has today bought the rights to 20 live Premier League matches per season.

7 June 2018

6.5 MILLION could be overpaying for their broadband - check now if you can save

Around 6.5 million customers in the UK are likely to be paying too much for their broadband

18 May 2018

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