MoneySavingExpert News

Broadband

EE and Plusnet to refund exit fees for some and allow others to leave penalty-free after failing to give key contract info – what you need to know

If you joined EE or Plusnet on or after 17 June 2022 and were charged early exit fees after leaving your broadband, landline, mobile or TV contract early, you may now be due a refund.

23 May 2024

Shell Energy broadband customer? You'll soon be moved to TalkTalk – here's what you need to know

If you're a Shell Energy broadband and home phone customer, you'll soon be automatically transferred to TalkTalk – but your service should continue as before and you should keep paying your bills as normal.

15 May 2024

Broadband and mobile users to be hit with price hikes of up to 8.8% as BT, Sky, Virgin Media and more confirm spring rises – here's what's happening

If you're a broadband, mobile or pay TV customer, you could soon be hit with price hikes of up to 8.8%. These come on top of hikes of up to 17.3% last year, meaning that someone on a standard two-year contract paying £20 a month at the start of 2023 could soon be paying over £25 a month.

11 March 2024

Vodafone launches cheapest broadband tariff for households on benefits - here's how it compares

Vodafone has launched a £12 a month social tariff called 'Vodafone Essentials Broadband' for those receiving universal credit and other support payments. It is the cheapest social tariff on the market.

19 January 2024

Millions of BT landline customers could be in line for up to £500 if a new class action case is successful

BT is facing a £600 million class action case amid claims some 2.3 million customers have been overcharged for their landline since October 2015.

16 January 2024

Shell Energy fined £1.4 million for failing to tell broadband customers when contracts ended – urgently check you're not overpaying

If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending.

23 November 2023

Virgin Media to hike prices by 13.8% for millions of customers – but you can leave penalty-free

Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%.

20 September 2023

Easier broadband switching for Virgin Media customers and others delayed – here's what you need to know

Broadband customers switching to or from cable networks including Virgin Media, Hyperoptic and others will still have to contact both their new and existing provider when moving across, as plans to introduce easier 'one touch' switching from April 2023 have been delayed.

14 August 2023

Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.

13 July 2023

BT to ditch line rental saver discount leaving users paying £20 a year more – here's what you need to know

BT customers will no longer be able to get a discount on their line rental by paying for a year upfront, as the provider is axing the 'line rental saver' from 21 July.

4 July 2023