MoneySavingExpert News

Broadband

Plusnet to hike prices for 100,000s of customers next month

Plusnet is to hit 100,000s of broadband and home phone customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term.

20 May 2021

Sky to hike broadband, TV and home phone prices by up to £72/yr

Millions of Sky broadband, TV and home phone customers will be hit with price hikes, but some may be able to leave contracts penalty-free

1 April 2021

Shell Energy to axe £15 broadband switching 'cease fee'

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

26 March 2021

Plusnet ditches its line rental saver - meaning 10,000s face paying £30/yr more

If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.

26 February 2021

Virgin Media to hike prices by up to £54/year

Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn

1 July 2019

Broadband slow? You've now more rights

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.

12 March 2019

BT promises a year without broadband or phone price hikes

BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020

15 January 2019

Fibre deals are getting cheaper – stop overpaying for broadband

The cheapest fibre broadband deals have dropped to the lowest in years at under £19/mth, new research from MoneySavingExpert.com reveals – check now if you're paying too much

9 November 2018

Three advert banned for claiming customers could use phones abroad at 'no extra cost'

The Advertising Standards Authority ruled that the advert could not appear again in its current form

17 October 2018

Zen tops our broadband customer service poll - where does your provider rank?

Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.

10 September 2018