Sky to hike broadband, TV and home phone prices by up to £72/yr
Millions of Sky broadband, TV and home phone customers will be hit with price hikes, but some may be able to leave contracts penalty-free
1 April 2021
Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
26 March 2021
Plusnet ditches its line rental saver - meaning 10,000s face paying £30/yr more
If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.
26 February 2021
Virgin Media to hike prices by up to £54/year
Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn
1 July 2019
Broadband slow? You've now more rights
Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.
12 March 2019
BT promises a year without broadband or phone price hikes
BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020
15 January 2019
Fibre deals are getting cheaper – stop overpaying for broadband
The cheapest fibre broadband deals have dropped to the lowest in years at under £19/mth, new research from MoneySavingExpert.com reveals – check now if you're paying too much
9 November 2018
Three advert banned for claiming customers could use phones abroad at 'no extra cost'
The Advertising Standards Authority ruled that the advert could not appear again in its current form
17 October 2018
Zen tops our broadband customer service poll - where does your provider rank?
Relative minnow Zen has been voted number one for customer service by MSE users in our recent poll, while TalkTalk languishes at the bottom despite an improvement on last time.
10 September 2018
Virgin Media to hit customers with 4.5% price hike
Virgin Media has announced a new price hike for its broadband, phone and TV customers
15 August 2018
14 April 2021
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13 April 2021Not-for-profit internet safety body Internet Matters has launched a free ten-point guide with tips to help kids and young people build good online money management habits.
'I'm self-employed but confused about whether I can claim the fourth grant' – Unsure? Here's what you need to know13 April 2021100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance.
13 April 2021If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
13 April 2021The coronavirus outbreak is causing major travel disruption around the globe
12 April 2021Jobseekers claiming certain work-related benefits can once more get unlimited mobile data, minutes and texts for £10 a month.
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more23 March 2021Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
Clever ways to calculate your finances