MoneySavingExpert News

Broadband

Shell Energy to hike broadband and call costs from September - here's all you need to know

Shell Energy broadband customers who joined the provider or renewed their contract before this year will see their prices hiked from 1 September. All home phone users will also see the cost of calls made outside of their package rise - but some will be able to leave penalty-free as a result.

22 July 2022

BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.

1 July 2022

Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back

Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.

5 May 2022

Millions of households on benefits could save £100s on broadband bills - how to check if you can get a cheaper tariff

Millions of households on low incomes are missing out on average savings of almost £150 a year on their broadband bills, according to Ofcom. The industry regulator has called on providers to better advertise discounted deals for those on benefits - see a full list of available tariffs below.

12 April 2022

Sky to hike broadband and TV prices for millions - and it's introducing £2/day EU roaming charges

Millions of Sky broadband, TV and home phone customers will see prices hiked by £43 a year on average from Friday 1 April. Meanwhile, Sky Mobile customers who use their data, or make calls and send texts in the EU will pay £2 a day in roaming charges from Tuesday 3 May.

17 February 2022

Shell Energy to axe £15 broadband switching 'cease fee'

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

4 October 2021

TalkTalk launches free broadband for six months for jobseekers – here's how to sign up

Jobseekers may be able to get six months' worth of free broadband from TalkTalk under a new partnership with the Government and Jobcentre Plus.

28 September 2021

Sky broadband and home phone services down for hours for thousands in south east England, Leicester and Wales

Sky broadband and home phone customers face outages across south east England, Leicester and Wales today, the telecoms provider has confirmed. It adds that it's investigating the problem and is working to restore service as soon as possible.

3 September 2021

More English counties to get ultrafast broadband upgrades – is your area on the list?

Over a million more homes and businesses in England are set to get ultrafast broadband connectivity as part of a £5 billion upgrade – though work on the project won't start until next year at the earliest.

2 August 2021

Plusnet to hike prices for 100,000s of customers next month

Plusnet is to hit 100,000s of broadband and home phone customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term.

20 May 2021