MoneySavingExpert News

Broadband

BT customers 'forced into overdrafts' after duplicate payment error - here's what you need to know

BT customers have complained that they've been forced into overdrafts after payments were wrongly taken twice this month. The telecommunications giant said it will refund any duplicate payments taken automatically.

24 March 2023

Broadband and mobile users to be hit with price hikes of up to 17.3% in April – here's what you need to know

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers will be hit with price hikes of up to 17% this spring, on the back of a sharp increase in the cost of living.

23 March 2023

Virgin Media makes it easier to get cheaper broadband if you're on benefits – here's how it compares and how to get it

Millions more households on low incomes may now be able to get Virgin Media's discounted broadband social tariffs, as the provider has expanded the list of qualifying benefits and made it easier to sign up.

1 March 2023

Mid-contract broadband and mobile price hikes to be reviewed by regulator

Ofcom has launched a review into mid-contract price hikes on mobile and broadband bills, amid concerns that providers aren't being clear enough about what customers can expect to pay during the full length of their contract.

9 February 2023

Sky to hike broadband and TV prices by £67 a year – but you may be able to leave penalty-free

Millions of Sky broadband and TV customers will see their bills increase from 1 April by an average of £67.20 a year. But some affected users may be able to cancel penalty-free as a result.

9 February 2023

Virgin Media to hike prices by 13.8% for millions of customers – but you can leave penalty-free

Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%.

26 January 2023

Virgin Media cuts price of broadband for households on benefits – check if you can get it and how it compares

Virgin Media has cut the cost of its 'Essential' broadband tariff for households on universal credit, from £15 a month to £12.50 a month – making it the cheapest social tariff on the market.

10 November 2022

Vodafone launches cheapest broadband tariff for households on benefits - here's how it compares

Vodafone has launched a £12 a month social tariff called 'Vodafone Essentials Broadband' for those receiving universal credit and other support payments. It is the cheapest social tariff on the market.

21 October 2022

Sky Stream launches today, letting you watch Sky TV without a satellite dish – here's how the new service compares

You can now get access to Sky TV, plus Netflix and other channels, without the need for a satellite dish.

18 October 2022

Millions of households on benefits could save £100s on broadband bills – here's how to check if you can get a cheaper tariff

Millions of households on low incomes are missing out on average savings of almost £150 a year on their broadband bills, according to industry regulator Ofcom.

29 September 2022