Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back
Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.
5 May 2022
Millions of households on benefits could save £100s on broadband bills - how to check if you can get a cheaper tariff
Millions of households on low incomes are missing out on average savings of almost £150 a year on their broadband bills, according to Ofcom. The industry regulator has called on providers to better advertise discounted deals for those on benefits - see a full list of available tariffs below.
12 April 2022
Sky to hike broadband and TV prices for millions - and it's introducing £2/day EU roaming charges
Millions of Sky broadband, TV and home phone customers will see prices hiked by £43 a year on average from Friday 1 April. Meanwhile, Sky Mobile customers who use their data, or make calls and send texts in the EU will pay £2 a day in roaming charges from Tuesday 3 May.
17 February 2022
Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
4 October 2021
TalkTalk launches free broadband for six months for jobseekers – here's how to sign up
Jobseekers may be able to get six months' worth of free broadband from TalkTalk under a new partnership with the Government and Jobcentre Plus.
28 September 2021
Sky broadband and home phone services down for hours for thousands in south east England, Leicester and Wales
Sky broadband and home phone customers face outages across south east England, Leicester and Wales today, the telecoms provider has confirmed. It adds that it's investigating the problem and is working to restore service as soon as possible.
3 September 2021
More English counties to get ultrafast broadband upgrades – is your area on the list?
Over a million more homes and businesses in England are set to get ultrafast broadband connectivity as part of a £5 billion upgrade – though work on the project won't start until next year at the earliest.
2 August 2021
Plusnet to hike prices for 100,000s of customers next month
Plusnet is to hit 100,000s of broadband and home phone customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term.
20 May 2021
Sky to hike broadband, TV and home phone prices by up to £72/yr
Millions of Sky broadband, TV and home phone customers will be hit with price hikes, but some may be able to leave contracts penalty-free
1 April 2021
Plusnet ditches its line rental saver - meaning 10,000s face paying £30/yr more
If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.
26 February 2021
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24 June 2022Free lateral flow tests in Wales will continue to be available for people showing Covid symptoms up until 30 July.
24 June 2022Private car park operators in England, Scotland and Wales will no longer be able to set fines above £50 in the majority of circumstances, under new rules set out by the Government.
You've got 100 days to use paper £20 and £50 notes before they become unusable - so check your pockets and down the back of sofas now23 June 2022Time is running out to check down the back of your sofa for any soon-to-be-discontinued paper £20 and £50 notes. There are only 100 days left before they become invalid but the latest figures from the Bank of England show there are almost £15 billion-worth of notes still around.
New Government-backed interest-free loan scheme to be rolled out across the UK from September – here’s how it works23 June 2022Vulnerable people who have been rejected from borrowing will apply to apply for a one-off no interest loan scheme (NILs) from September. The scheme aims to reach 20,000 struggling to pay off debt, with them being able to borrow anything from £100 to £2,000 – here’s how it’ll work.
Barclays to shut a further 15 bank branches this year - check if yours is closing and what your options are23 June 2022Barclays has announced another round of bank branch closures, with 15 more outlets set to shut by the end of the year. The latest closures mean Barclays will close 55 branches by the end of the year. Below we list the branches disappearing and what the alternatives are if you still want face-to-face banking.
17 June 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
26 May 2022With the announcement of the Government's energy cost of living plans due out at lunchtime. I thought I'd speedily bash out a note down of what (from memory) I'd asked the Chancellor for when we spoke on Monday - and the other general suggestions I've been making.
24 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
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