MoneySavingExpert News


Virgin Media to hike prices by 13.8% for millions of customers – but you can leave penalty-free

Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%.

20 September 2023

Easier broadband switching for Virgin Media customers and others delayed – here's what you need to know

Broadband customers switching to or from cable networks including Virgin Media, Hyperoptic and others will still have to contact both their new and existing provider when moving across, as plans to introduce easier 'one touch' switching from April 2023 have been delayed.

14 August 2023

Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.

13 July 2023

BT to ditch line rental saver discount leaving users paying £20 a year more – here's what you need to know

BT customers will no longer be able to get a discount on their line rental by paying for a year upfront, as the provider is axing the 'line rental saver' from 21 July.

4 July 2023

Virgin Media customers suffer email outage – what you need to know

Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Here’s what you need to know if affected.

23 June 2023

Now Broadband to hike prices by £42 a year – but you can leave penalty-free

It's Now's first broadband price rise since its launch in 2018, though if you're affected you can cancel penalty-free.

24 May 2023

Sky to hike broadband and TV prices by £67 a year – but you may be able to leave penalty-free

Millions of Sky broadband and TV customers will see their bills increase from 1 April by an average of £67.20 a year. But some affected users may be able to cancel penalty-free as a result.

24 May 2023

Broadband and mobile users to be hit with price hikes of up to 17.3% – here's what you need to know

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers will be hit with price hikes of up to 17% this year, on the back of a sharp increase in the cost of living.

24 May 2023

BT customers 'forced into overdrafts' after duplicate payment error - here's what you need to know

BT customers have complained that they've been forced into overdrafts after payments were wrongly taken twice this month. The telecommunications giant said it will refund any duplicate payments taken automatically.

24 March 2023

Virgin Media makes it easier to get cheaper broadband if you're on benefits – here's how it compares and how to get it

Millions more households on low incomes may now be able to get Virgin Media's discounted broadband social tariffs, as the provider has expanded the list of qualifying benefits and made it easier to sign up.

1 March 2023