Broadband

Price promises made by broadband providers are misleading customers and costing them up to six and a half times more than adverts imply, new research from Citizens Advice reveals.

More than five million BT Sport customers have either been automatically opted into paying up to £141/year when they previously got it 'free', or they face a steep price rise. We explain how you can beat the hikes.

EE customers who haven't already requested a code for a 'free' power bar – a portable smartphone charger – will have to wait until August before they can get one. Here's our Q&A on the deal.

Plusnet home phone and broadband customers will be hit with price hikes from 2 September, although affected customers can leave penalty free as a result.

Mobile and broadband provider EE has been fined £1 million for failing to tell customers who'd complained about its service that they could take gripes to a free independent arbitrator. But affected customers may still be able to take their complaint further.

Plusnet has again been voted the top home phone and broadband provider for customer service, while AOL and EE take the wooden spoon, new research from MoneySavingExpert.com reveals.

Millions of broadband and landline customers should find it easier to switch providers from tomorrow, communications regulator Ofcom says .

Millions of BT Sport customers face huge price hikes from August, including a £60/yr rise for those previously promised 'free' sport with their broadband. But you can beat it – we explain how.

New sign-ups to the online TV and movie streaming service Netflix will pay more for their monthly membership from today.

Communications regulator Ofcom is forcing broadband providers to let customers walk away from contracts at any point if speeds fall below "acceptable levels".