Broadband

Mobile phone users may find it easier to change provider in future, as communications regulator Ofcom has today launched a consultation on how to improve switching.

Millions of BT broadband, phone and TV customers will be hit with inflation-busting price rises of up to 7% from September in the latest raft of hikes from the telecoms giant. It's the third time since the start of 2014 it has raised standard line rental prices.

Price promises made by broadband providers are misleading customers and costing them up to six and a half times more than adverts imply, new research from Citizens Advice reveals.

More than five million BT Sport customers have either been automatically opted into paying up to £141/year when they previously got it 'free', or they face a steep price rise. We explain how you can beat the hikes.

EE customers who haven't already requested a code for a 'free' power bar – a portable smartphone charger – will have to wait until August before they can get one. Here's our Q&A on the deal.

Mobile and broadband provider EE has been fined £1 million for failing to tell customers who'd complained about its service that they could take gripes to a free independent arbitrator. But affected customers may still be able to take their complaint further.

Plusnet home phone and broadband customers will be hit with price hikes from 2 September, although affected customers can leave penalty free as a result.

Plusnet has again been voted the top home phone and broadband provider for customer service, while AOL and EE take the wooden spoon, new research from MoneySavingExpert.com reveals.

Millions of broadband and landline customers should find it easier to switch providers from tomorrow, communications regulator Ofcom says .

Millions of BT Sport customers face huge price hikes from August, including a £60/yr rise for those previously promised 'free' sport with their broadband. But you can beat it – we explain how.