Virgin Media should not be charging customers exit fees of up to £240, regulator Ofcom has said – but it’s yet to order the company to change its ways.
Around 6.5 million customers in the UK are likely to be paying too much for their broadband and 1.5 million could be overpaying for their mobiles, according to figures from the telecoms regulator.
From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer - but the actual speed you get now won't change.
Plusnet has warned customers that it's increasing many broadband contract prices by £12 a year in June and call costs will be going up too - here's how to fight back.
Major broadband providers will have to give customers a better idea of the actual speeds they'll get before they sign up from next year – and if slow speeds aren't improved within a month, you'll be able to walk away from your contract penalty-free.
Millions of Sky broadband and TV customers will see their monthly contracts rise by up to £36 a year from Sunday 1 April – but if you're affected you may be able to leave penalty-free or haggle down your bill.
15 February 2018
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