MoneySavingExpert News


Chased by debt firms for British Gas and E.on bills you don't owe? Here's step-by-step help on how to get 'em off your back

Hundreds of people say they've been wrongly sent letters by a debt collector on behalf of energy firms including British Gas and E.on.

7 June 2022

E.on Next customers given refunds after some paying by direct debit were overcharged – here's all you need to know

E.on Next has issued refunds and goodwill payments to customers after an error meant some users on standard tariffs were overcharged. The energy firm says the issue is now resolved and customers won't need to do anything to get their money back - but you should check your bill if you think you might have been affected.

16 March 2022

E.on Next customers hit by billing blunder with direct debit payments delayed - make sure you put aside enough cash to cover your bill

A technical hitch at energy supplier E.on has meant potentially thousands of customers will have their direct debit payments taken two weeks later than usual, and so users should put aside enough cash in their accounts to cover the bill when it is due.

9 March 2022

EDF, E.on, Npower and Scottish Power to hike bills for millions by almost £100/yr after energy price cap rise

All four firms are raising prices by the maximum allowed under the new energy price cap announced earlier in February. But most households can beat the hikes and save £200/yr by switching to a cheaper deal.

18 February 2021

E.on prepay customers 'left without heating' after thousands of top-ups delayed

Furious E.on pay-as-you-go energy customers say they've been left without heating and power in the middle of winter after their online top-ups failed to go through. But you can top-up over the phone in the meantime if you're struggling online

6 January 2021

E.on now lets you fix your monthly bill - but that peace of mind will cost you

E.on has launched a new tariff with a fixed monthly bill, regardless of how much energy you actually use

9 August 2018

E.on to hit customers with SECOND price hike in August

E.on has become the latest of the big six energy firms to announce it's increasing prices

19 June 2018

MSE victory as E.on changes smart meter letters to let customers know they don’t HAVE to get one

Big six energy firm E.on has changed the smart meter letters it sends to customers

14 May 2018

Energy back-billing ban now in force

From today all energy firms are banned from back-billing customers beyond 12 months if the delay is not their fault

1 May 2018

E.on standard tariff customers will see their bills rise from today

From today, two million customers on E.on's standard variable tariff will see their energy bills rise

19 April 2018