MSE News

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Energy firms' customer service getting worse, MSE poll finds

The number of customers ranking their energy company's customer service as 'poor' has increased at ALL firms

27 December 2017

British Gas to scrap its standard variable tariff for new customers

British Gas has pledged to scrap its standard variable tariff for new customers next year

20 November 2017

60% of households could save £300 by switching energy suppliers

Three out of five households are paying up to £300 too much for their energy despite near-record switching rates

31 October 2017

E.on set to scrap standard variable tariffs for those with smart meters or a fixed deal

E.on has announced it is to scrap its standard variable tariff for many customers from next year

22 September 2017

E.on offers interest-free finance for replacement boilers

E.on has launched a scheme offering interest-free loans to buy a new boiler – even if you aren't one of its customers

8 August 2017

E.on extends Reward spending deadline - but check NOW to see if you have any remaining points

E.on to push back its 30 June deadline for standard tariff customers to spend remaining points from its rewards scheme.

12 June 2017

Customers face higher bills as gas switches are delayed up to three weeks

Customers could be stuck on pricier gas tariffs for an extra two to three weeks as industry IT system is switched over

25 May 2017

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

16 April 2017

Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more

Many UK households which prepay for energy will see their bills drop from April while some will see increases

9 March 2017

E.on to hike dual-fuel energy prices by 8.8% next month

The 'big six' energy supplier has become the latest firm to hike bills for homes on standard variable tariffs

7 March 2017

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