Esure
Thousands of Esure and Sheilas' Wheels customers owed refunds for double-billing error
Around 30,000 Esure and Sheilas' Wheels insurance customers have been mistakenly billed twice on direct debits
6 April 2017
Beat huge insurance admin fees for simple changes
Changing a name, address or job title, or cancelling an insurance policy completely, could result in costly admin fees
21 May 2015
Beware sky-high insurance change fees
Consumers should watch out for costly fees when cancelling or adjusting details on car and home insurance policies
16 April 2012
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Loan rates near all-time lowsFrom 2.8%
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BT promises a year without broadband or phone price hikes
15 January 2019
BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020 -
Pensioners with younger partners won't be able to claim pension credit under new rules
15 January 2019
Pensioners who live in a couple will only be able to make a new claim for pension credit when both partners are over the state pension age, under new rules to come into effect in May -
Rule change to free mortgage prisoners could happen 'fairly quickly'
15 January 2019
FCA chief executive Andrew Bailey, was speaking to MPs this morning -
Ryanair increases baggage fees
14 January 2019
Ryanair has raised the cost of flying with a 10kg bag by hiking hold luggage and priority boarding prices, after twice cutting its cabin baggage allowance last year -
Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges
14 January 2019
MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem
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Martin Lewis: Is it unfair to charge loyal customers more?
19 November 2018
Should loyal customers be charged more than new ones? On the surface the answer is a simple no – but nothing is that simple. Many consumer marketplaces function because only some people embrace competition, and we need to work out what happens if we change that
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