MoneySavingExpert News


Millions of EE, O2, Three and Vodafone mobile users could get £1,000+ if new group legal claim wins: the need-to-knows

Millions of mobile users could get £1,000-plus payouts if a new group legal claim succeeds. Plans are afoot to take the four biggest mobile operators – EE, O2, Three and Vodafone – to court for overcharging customers.

12 December 2023

Got an old phone? You may soon lose internet access as Vodafone begins to turn off 3G with others to follow

Vodafone has become the first major mobile network to switch off 3G in parts of the country with other networks set to follow.

7 September 2023

O2 and Virgin Mobile to hike mobile prices by up to 17.3% – here's what you need to know

Millions of O2 and Virgin Mobile customers will be hit with price hikes of up to 17.3% in April, the mobile providers' parent company has confirmed.

15 February 2023

Virgin Mobile customers will be migrated to O2 plans from March – what you need to know

The move will apply to all Virgin Mobile customers – those with handset plans (phone and Sim) and those on Sim-only deals. Customers will be migrated across automatically and shouldn't actually notice much difference as O2 has been powering Virgin Mobile's services since the end of last year.

13 January 2023

Beware paying for a day of EU mobile roaming but only getting a minute – MSE warns of sharp practices as post-Brexit protections end has today published a new report containing worrying findings on EU roaming. It comes as post-Brexit roaming protections have now ended and most major networks have reintroduced roaming fees in the EU, ultimately leaving mobile users with weaker rights and many with higher costs.

8 August 2022

Voxi's European roaming charge comes into effect - here's everything you need to know

New and existing customers will now need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations.

1 July 2022

BT, Sky, Virgin, Vodafone and others pledge to help broadband and mobile customers struggling with bills

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed to ensure customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.

1 July 2022

Millions of O2, Three and Virgin Mobile customers to be hit with price hikes of up to 11.7% from April - here's what you need to know

Millions of O2, Three and Virgin Mobile customers will be hit with price hikes of up to 11.7% this spring on the back of a sharp increase in the cost of living.

16 February 2022

O2 and Virgin Mobile pledge to keep free European roaming for mobile users

It means holidaying Brits can use their data, calls and texts as they would in the UK.

10 January 2022

O2 to hike the cost of out-of-bundle services, calls and texts from August

O2 mobile customers who send text messages outside of their standard allowance will see prices hiked from 2 August. The cost of calling service numbers is also set to increase. Some affected customers may be able to leave penalty-free as a result though - we've full details below.

2 July 2021