Tax Credits

Families receiving tax credits won't be hit as hard as expected after the Chancellor today announced a U-turn on one of the major proposed cuts in the Summer Budget.

Today's Autumn Statement saw Chancellor George Osborne announce a raft of cuts and giveaways to balance the Government's books. However, as a MoneySaving website and consumer champion, we've focused on the key changes that will affect you.

Frustrated callers tweeted HM Revenue and Customs (HMRC) more than 11,500 times over the past year to complain about long waits to be answered, according to a charity.

Individuals and businesses who owe more than £1,000 to HM Revenue and Customs (HMRC) may have their funds raided for the money owed.

HM Revenue and Customs is setting £45 million aside to improve customer service after figures show that 7.2 million phone calls made to it in the last year went through to a 'busy' tone instead of the caller being able to speak to someone.

NatWest, RBS, Coutts and Ulster say hundreds of thousands of delayed customer payments, including wages, benefits and other transfers, have now been paid following last week's problems. But if you've been hit with fees as a result, complain and ask for your money back.

The first batch of millions of tax credit renewal packs have been sent out by HM Revenue and Customs (HMRC), but furious recipients say they're already facing long waits when calling the helpline.

Thousands of single parents have been sent letters that some say are "threatening" telling them their benefit payments will stop unless they prove they're not living with a partner - then when they try to call, they're faced with long waits.