Trading Standards
Olly Murs concerts cancelled after promoter stops trading – can you get a refund?
Olly Murs fans have been left out of pocket after two of the singer's tour dates were cancelled
20 July 2017
Mark Warner Holidays orders its customers to pay currency exchange surcharge for pre-paid bookings
Customers have been left stunned after being told they must pay up to £50 extra per person
12 December 2016
House of Fraser fined for misleading customers last Christmas
House of Fraser has been fined £40,000 for misleading Christmas shoppers last year
30 November 2016
Fraudsters con holidaymakers out of £2.2 million: Protect yourself
ABTA, police and the Government have joined forces to urge caution when booking holidays online
13 April 2015
Consumer rights are changing: MSE asks Jo Swinson what's happening
The new Consumer Rights Bill, which comes into force on 1 October, has been given Royal Assent by the Queen today
26 March 2015
Five arrested in copycat website crackdown
A clampdown on online hoaxers who con people out of money via faked copycat Government websites has led to five arrests
7 July 2014
Extra cash to tackle copycat Government websites
Extra funding is being given to crackdown on misleading websites that try and palm themselves off as government services
4 March 2014
Loan shark cartoons to teach kids about debt dangers
School children in England, are being encouraged to be taught about the dangers of using loan sharks
3 March 2014
Google axes ads for London congestion charge copycats
Google has removed ads linking to unofficial London congestion charge sites after motorists were stung by extra charges
26 February 2014
Raspberry Ketone Fresh: Avoid costly diet pill ads shown on Facebook
Dieters should avoid trials from Raspberry Ketone Fresh, after customers had payments of over £150 taken unexpectedly
4 February 2014
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3 March 2021
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TalkTalk customers to be hit with price hikes of up to £36/yr - what you need to know
2 March 2021![]()
TalkTalk is to hit certain customers, including broadband users, with price hikes of up to £36 a year from next month. Separately, the provider is also warning of larger increases planned for April 2022. But you can escape this year's hikes penalty-free - here's what you need to know -
O2 to increase pay-monthly bills by 1.4% from April - what you need to know
2 March 2021![]()
O2 customers will be hit with price hikes of 1.4% from their April bills, the telecoms provider has confirmed. It is writing to affected customers to inform them of the increase this week. But you won't be able to cancel penalty-free unless you're out of contract. Here's what's happening -
Millions of households to be refunded £10.40 on average after 18 energy suppliers overcharged switchers
2 March 2021![]()
More than a million households are to be paid a share of £10.4 million after energy regulator Ofgem found 18 gas and electricity suppliers overcharged customers when they switched. Refunds will be paid automatically with average payouts of £10.40, though you should contact your old supplier if you think you're affected but haven't received a payout -
Millions could be due £750 payout as landmark legal claim filed against Experian - what you need to know
1 March 2021![]()
A landmark legal claim launched against credit reference agency Experian could see 49.8 million adults in England and Wales in line for compensation worth £750 each if successful - although there are no guarantees. Here's what you need to know -
Sainsbury's Bank starts offering credit cards to self-employed borrowers again after lifting coronavirus restrictions
1 March 2021![]()
Self-employed borrowers can once more take out credit cards with Sainsbury's Bank as it has reversed temporary coronavirus lending restrictions, which saw it stop issuing new credit cards to the self-employed. Here's what it means for you.
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
11 January 2021![]()
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
Clever ways to calculate your finances
