Trading Standards
Olly Murs concerts cancelled after promoter stops trading – can you get a refund?
Olly Murs fans have been left out of pocket after two of the singer's tour dates were cancelled
20 July 2017
Mark Warner Holidays orders its customers to pay currency exchange surcharge for pre-paid bookings
Customers have been left stunned after being told they must pay up to £50 extra per person
12 December 2016
House of Fraser fined for misleading customers last Christmas
House of Fraser has been fined £40,000 for misleading Christmas shoppers last year
30 November 2016
Fraudsters con holidaymakers out of £2.2 million: Protect yourself
ABTA, police and the Government have joined forces to urge caution when booking holidays online
13 April 2015
Consumer rights are changing: MSE asks Jo Swinson what's happening
The new Consumer Rights Bill, which comes into force on 1 October, has been given Royal Assent by the Queen today
26 March 2015
Five arrested in copycat website crackdown
A clampdown on online hoaxers who con people out of money via faked copycat Government websites has led to five arrests
7 July 2014
Extra cash to tackle copycat Government websites
Extra funding is being given to crackdown on misleading websites that try and palm themselves off as government services
4 March 2014
Loan shark cartoons to teach kids about debt dangers
School children in England, are being encouraged to be taught about the dangers of using loan sharks
3 March 2014
Google axes ads for London congestion charge copycats
Google has removed ads linking to unofficial London congestion charge sites after motorists were stung by extra charges
26 February 2014
Raspberry Ketone Fresh: Avoid costly diet pill ads shown on Facebook
Dieters should avoid trials from Raspberry Ketone Fresh, after customers had payments of over £150 taken unexpectedly
4 February 2014
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100+Mb Virgin b'band & line '£19/mth'A gobsmacking price
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Brexit impactMortgages, flights etc
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Boots clearanceUp to 70% off likely
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Martin's Mortgage MasterclassCheck if overpaying
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Loan rates near all-time lowsFrom 2.8%
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Hope for mortgage prisonersAfter MSE campaign
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Martin vs RyanairOn name-change 'glitch' refunds
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Leave the heating on all day?Energy mythbusting
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Can you make £2,019 in 2019?MSE Forum challenges
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Top debt-shifting card32mths 0%, 1.4% fee
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1,000 FREE radiator heat reflectorsWorth £15ish
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425 summer-flowering bulbs£10 all-in (norm £25)
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BT promises a year without broadband or phone price hikes
15 January 2019
BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020 -
Pensioners with younger partners won't be able to claim pension credit under new rules
15 January 2019
Pensioners who live in a couple will only be able to make a new claim for pension credit when both partners are over the state pension age, under new rules to come into effect in May -
Rule change to free mortgage prisoners could happen 'fairly quickly'
15 January 2019
FCA chief executive Andrew Bailey, was speaking to MPs this morning -
Ryanair increases baggage fees
14 January 2019
Ryanair has raised the cost of flying with a 10kg bag by hiking hold luggage and priority boarding prices, after twice cutting its cabin baggage allowance last year -
Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges
14 January 2019
MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem
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Martin Lewis: Is it unfair to charge loyal customers more?
19 November 2018
Should loyal customers be charged more than new ones? On the surface the answer is a simple no – but nothing is that simple. Many consumer marketplaces function because only some people embrace competition, and we need to work out what happens if we change that
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