MSE News

TV

Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance

Phone, broadband and pay-TV firms must give extra support to vulnerable customers – which could include payment holidays and tariff advice – under new guidance from communications watchdog Ofcom

23 July 2020

Plusnet to double the price of BT Sport

Plusnet is to double the price of its BT Sport add-on from £5 to £10 a month in September

14 August 2019

ITV and BBC to launch £6/mth streaming service

ITV and the BBC have announced that their new 'BritBox' streaming service will be launched later this year

19 July 2019

Virgin Media to hike prices by up to £54/year

Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn

1 July 2019

Netflix hikes UK prices by up to £24/yr

Streaming heavyweight Netflix has raised its prices by up to £24/year

30 May 2019

Now TV's cinema pass prices have gone up – check if you can beat the hike

Thousands of Now TV customers will see a price rise of £2 a month after the firm upped the cost of its cinema pass - but you may still be able to beat the hike

17 April 2019

AA, RAC and Sky call centres are the easiest to haggle with

Haggling is live and kicking in the UK, a new MSE poll reveals, with four out of five customers who give it a go successfully negotiating a better deal with some big-name firms in the TV, broadband, mobile, breakdown and insurance sectors

3 April 2019

Sky Go and Now TV customers can now stream to six devices

Sky TV and Now TV customers can now register to stream on six different devices, up from four devices previously

29 March 2019

Virgin Media to hit customers with 4.5% price hike

Virgin Media has announced a new price hike for its broadband, phone and TV customers

15 August 2018

Phone, broadband and TV customers set to get alerts before their contract ends

Customers of landline, broadband, TV and mobile services could have to be alerted when their contract is nearly up

31 July 2018

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