Yorkshire Bank

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

CYBG, the owner of Clydesdale and Yorkshire Banks, has agreed to buy Virgin Money for £1.7bn in a deal that will eventually see all of its retail customers moved to the Virgin Money brand - but there are no changes yet for existing customers.

The number of current account switches has dropped to a new low, according to figures released today.

Almost 40% of UK adults now use banking apps, with about 30 transactions taking place every second.

A MoneySaver who made the most of banks' hefty switching incentives has told how he netted almost £800 in free cash and vouchers after opening six bank accounts in just over two years. Are you a bigger bank tart – and how do you do it to avoid the pitfalls?

Fourteen banks and building societies have now signed up to offer Help to Buy ISAs ahead of the scheme's launch next month, the Chancellor has announced.

Clydesdale Bank customers who made a Payment Protection Insurance (PPI) claim to it before August 2014 will have their complaints reviewed after the firm has been found guilty of a number of "serious" failings.

More than 90% of First Direct's current account customers rate its service as 'great', so it's little wonder it has yet again secured the top spot in our biannual banking poll.